Why you're not answering on my concern!

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March 3rd, 2015
Giomanila

Why you're not answering on my concern!

I've been sending you direct messages on contact us link on in-game itself. But 2 days passed and you havnt replied to my querries. Is this the kind of conpany you are? Ignoring your players. Someone used my account on other device bought a 7 day shield which is not usefull cause i'm an active player, used my attack on clan war. I only use CoC on my iPhone 5s and dont have any other device to link. This is not so cool. Someone able to play my game on other device and you guys dont act on it nor tried to get in touch with me despite so many messages i sent to you.
March 3rd, 2015
HydroPenguin

Quote:

Originally Posted by Giomanila

But 2 days passed

There's tons of problems Help & Support handle each day. They're human too you know... :/
March 3rd, 2015
Giomanila

Quote:

Originally Posted by HydroPenguin

There's tons of problems Help & Support handle each day. They're human too you know... :/

Is this the first time you play online games? Fyi, i've played and still playing lots of online games and when there's an issue i raised on forum or thru e mail immediately i'll receive an e mail saying they have received my concern and will make investigation on that. But with this, no e-mail no nothing. Btw this is none of your concern. Unless your from SUPERCELL. So ♥♥♥♥!
March 3rd, 2015
KookyKO

Don't send multiple requests.

By sending multiple requests to Clash of Clans Support you can slow down your response time. Aditionally, the forums are meant to be a community enviornment that is friendly. If you post content that a mod/staff member finds inappropriate you can get in trouble. Please take my free advice and be polite on the forums and edit/delete your comment.
March 3rd, 2015
Giomanila

Quote:

Originally Posted by KookyKO

By sending multiple requests to Clash of Clans Support you can slow down your response time. Aditionally, the forums are meant to be a community enviornment that is friendly. If you post content that a mod/staff member finds inappropriate you can get in trouble. Please take my free advice and be polite on the forums and edit/delete your comment.

I dont see how sending multiple message about someone's concern slow down response time. If you read my concern you'll see how serious that one is. In case you overlooked it, someone played my coc acct on other device, used 1 of my attack on clan war and bought useless 7 day shield using my gems, it's useless cause i'm an active player and i dont need that. So, that is something they need to check immediately. and i have the right to get ♥♥♥♥♥♥ because of their non-action. Asking someone to ♥♥♥♥ is not same as cursing. You surely know that. And again i'm directing this thread to SUPERCELL PERSONNEL ONLY.
March 3rd, 2015
OzAudi

Quote:

Originally Posted by Giomanila

I dont see how sending multiple message about someone's concern slow down response time. If you read my concern you'll see how serious that one is. In case you overlooked it, someone played my coc acct on other device, used 1 of my attack on clan war and bought useless 7 day shield using my gems, it's useless cause i'm an active player and i dont need that. So, that is something they need to check immediately. and i have the right to get ♥♥♥♥♥♥ because of their non-action. Asking someone to ♥♥♥♥ is not same as cursing. You surely know that. And again i'm directing this thread to SUPERCELL PERSONNEL ONLY.

small child like person. You ARE cursing. You surely know THAT,
March 3rd, 2015
Slaskio

Quote:

Originally Posted by Giomanila

I dont see how sending multiple message about someone's concern slow down response time. If you read my concern you'll see how serious that one is. In case you overlooked it, someone played my coc acct on other device, used 1 of my attack on clan war and bought useless 7 day shield using my gems, it's useless cause i'm an active player and i dont need that. So, that is something they need to check immediately. and i have the right to get ♥♥♥♥♥♥ because of their non-action. Asking someone to (simulated swearing?) is not same as cursing. You surely know that. And again i'm directing this thread to SUPERCELL PERSONNEL ONLY.

By sending in multiple tickets you actually push your ticket down to the bottom of the list. Or at least this is how it worked in other game's support systems. Be patient it can take a little while for support to get back to you. Depending on your location up to 4 weeks sadly. :straightface:
March 3rd, 2015
Giomanila

Quote:

Originally Posted by OzAudi

small child like person. You ARE cursing. You surely know THAT,

Haha. I guess you should say that when your facing a mirror. Cant you understand that the thread is for SUPERCELL PERSONNEL? Now, who's small child like?
March 3rd, 2015
OzAudi

Quote:

Originally Posted by Giomanila

Haha. I guess you should say that when your facing a mirror. Cant you understand that the thread is for SUPERCELL PERSONNEL? Now, who's small child like?

Nope, you "addressing" Supercell Personnel, but this thread is in a public section of the forum.

As a member of the forum, I take offence at the way you are acting and voicing your concerns. It's clear now that you also don't understand how IT Support, helpdesks and the like operate, and the difference between a forum and the Service/Support section.

You have not bothered to acknowledge that advice offered by other people, you have just attempted insult and/or curse at them.

Surely YOU know THAT ?

You thread is going nowhere unless you change your attitude. Fine to be angry at the world in the immediate instance, but you need to get past you anger and frustration or no one will want to assist you.

A thread entitled with your actual issue - a "borrowed or hijacked account" - might find people with similar experiences and solution. Personally I doubt anyone can remedy your alleged situation. I say "alleged" because I doubt it can be proven.

This advice comes from someone who has worked in IT since before the time it was called IT.

Good luck, but remember this is a public forum - so you get what you give.
March 3rd, 2015
HydroPenguin

Quote:

Originally Posted by Giomanila

Is this the first time you play online games? Fyi, i've played and still playing lots of online games and when there's an issue i raised on forum or thru e mail immediately i'll receive an e mail saying they have received my concern and will make investigation on that. But with this, no e-mail no nothing. Btw this is none of your concern. Unless your from SUPERCELL. So ♥♥♥♥!

Ever heard of automated e-mails?

Anyway, being rude won't get you anywhere but hatred, buddy.

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