I need 10 characters.... TITLE EXPLAINS IT!
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I need 10 characters.... TITLE EXPLAINS IT!
No.
They are too :cool: to listen to regular people.
I would assume they would...
You need to realize the sheer volume of requests/complaints/etc they receive every hour...
I'm sure someone will reply to you soon :cool:
They do, a response from support can take weeks though.
They sort the inquiries by importance, and changing in game names is the lowest of their priorities.
I got a reply once, but they never fixed the problem or got back to me about it...
nah why would they
Yes, you should get an auto-reply fairly quickly after sending the e-mail, but it can take many days bordering on a few weeks for an actual e-mail reply or resolution.Quote:
Originally Posted by PinkiePie
It's also best to use the in-game reporting option, as it includes account details not available to them on a direct e-mail, but if you must, their e-mail is: clashofclans.feedback@supercell.net
Sir, I had an issue before about my account getting ♥♥♥♥ed. Sent about 5 emails about it and never gotten any auto-reply nor any reply. Though back September, I sent them a bug issue and replied to me the next day. Not sure what happened there.Quote:
Originally Posted by twister
I wrote them twice on the previous update and it wasn't until the second email that i mentioned that they should at least acknowledge my email that they responded. Still it took them two weeks to reply from my second email...Quote:
Originally Posted by PinkiePie
Their response time (if one exists - I have yet to see proof they respond) is unacceptable.
I have send one last december, still havent got an actual response, only the freaking bot. Last I saw a poll about this and there were more than 60 peope who didnt get a reply. 0 who did. Also if people are disrespectful about this then their threads get blocked.