Game is not loading !!!

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May 25th, 2013
Draxon

Game is not loading !!!

I am a clasher from Nepal. Its been about 16 hours now that the game has not loaded for me. What is the problem ? Is it happening due to Enforced Restriction thing ?

I do not like to keep my builders sleeping. Please fix the bug ASAP !! :(

The game freezes when the loading bar becomes full.
May 25th, 2013
Detective

Have you tried re-installing the app?
May 25th, 2013
Draxon

Yes !

Quote:

Originally Posted by Detective

Have you tried re-installing the app?

I tried that. It didn't work. I even tried playing on my other device. Still didn't work. Many of my clan mates are unable to play due to the same region.
May 25th, 2013
Detective

From Nepal? Interesting... Maybe a moderator will reply to this thread with a solution for you. I'm sorry I couldn't help you.
May 25th, 2013
Sneakydave

Going off my knowledge of geography (and ability to google search..) your issue may be the same as the current India one we have, your best bet is to contact support, however if its the same issue supercell are working to resolve the problem, but please bare in mind it is the weekend.
May 25th, 2013
Draxon

Thanks !

Quote:

Originally Posted by Sneakydave

Going off my knowledge of geography (and ability to google search..) your issue may be the same as the current India one we have, your best bet is to contact support, however if its the same issue supercell are working to resolve the problem, but please bare in mind it is the weekend.

Thanks for the reply. Actually, my country Nepal is located just north of India between India and China. You may recall Mt. Everest being situated here in Nepal and Nepal being the birth place of Gautam Buddha. ;)

Please fix this problem soon.:)
May 25th, 2013
Arsenal

I'm having this same problem, yet I'm not from Nepal or India...
May 25th, 2013
xLeGeNDx

i'm from Bahrain (country near Saudi Arabia ) and I have the same problem it started about an hour after the update
May 25th, 2013
demiwarrior

m also havin same proble.....:(

Quote:

Originally Posted by Draxon

I am a clasher from Nepal. Its been about 16 hours now that the game has not loaded for me. What is the problem ? Is it happening due to Enforced Restriction thing ?

I do not like to keep my builders sleeping. Please fix the bug ASAP !! :(

The game freezes when the loading bar becomes full.

malai chinyo me dwang...n i also couldnt log in ... it stuck in loading screen
May 25th, 2013
IHazCandy4You

.

Try to force close the app and re-connect to the internet.
May 26th, 2013
Draxon

Done that. Didn't work.

Quote:

Originally Posted by IHazCandy4You

Try to force close the app and re-connect to the internet.

I already tried that. It didn't work.
May 26th, 2013
Sidsekhri

_{Heh all mods,

Thanks for your best efforts to resolve this to the best of your abilities.

But as you can see this is not an INDIA specific or region specific problem.

What i can best guess is that this is a server/clan specific problem. Lets analyse the facts.

1) All the players in my clan all 48 of them are affected by this problem. They come from China, India, UK , Australia and the US. Hence it is not a REGION SPECIFIC PROBLEM and IT IS A CLAN SPECIFIC PROBLEM.

2) I tried yesterday to log in on my network from a NEW idevice. I downloaded the game created a new Game Center ID. The game loaded just fine and started at Level 1. Hence it is not a NETWORK SPECIFIC problem as well.

3) Now on this new idevice i disconnected from the new GC ID and loaded my old GC ID and the problem was back. The game got stuck on the loading screen again. Hence it IS AN ACCOUNT SPECIFIC / CLAN SPECIFIC PROBLEM.

4) Now on this new idevice i disconnected again my Old GC ID and loaded the new GC ID. The problem started affecting my new GC ID as well. Hence i think there is some bug which started affecting my new idevice from the server of my old GC ID.

5) I performed a factory reset of my new IDEVICE. And VOILA the game started working again.

Hence i think there is some bug or virus which is affecting the idevice from the server side. This is what SUPERCELL needs to look into.

I have done all these tests in the last 72 hours and the observations i have mentioned above. My only request is for you to please take it up with SUPERCELL and share with them this issue as i have described. I am sure they will now be able to fix it.

Thanks again for your support in resolving the issue.

Regards

GC ID sidsekhri

COC Nick - Almighty Thor

Clan - INDIA GOLD}
May 26th, 2013
Krist

Its more than over

Quote:

Originally Posted by Sidsekhri

_{Heh all mods,Thanks for your best efforts to resolve this to the best of your abilities. But as you can see this is not an INDIA specific or region specific problem. What i can best guess is that this is a server/clan specific problem. Lets analyse the facts. 1) All the players in my clan all 48 of them are affected by this problem. They come from China, India, UK , Australia and the US. Hence it is not a REGION SPECIFIC PROBLEM and IT IS A CLAN SPECIFIC PROBLEM. 2) I tried yesterday to log in on my network from a NEW idevice. I downloaded the game created a new Game Center ID. The game loaded just fine and started at Level 1. Hence it is not a NETWORK SPECIFIC problem as well. 3) Now on this new idevice i disconnected from the new GC ID and loaded my old GC ID and the problem was back. The game got stuck on the loading screen again. Hence it IS AN ACCOUNT SPECIFIC / CLAN SPECIFIC PROBLEM. 4) Now on this new idevice i disconnected again my Old GC ID and loaded the new GC ID. The problem started affecting my new GC ID as well. Hence i think there is some bug which started affecting my new idevice from the server of my old GC ID. 5) I performed a factory reset of my new IDEVICE. And VOILA the game started working again. Hence i think there is some bug or virus which is affecting the idevice from the server side. This is what SUPERCELL needs to look into. I have done all these tests in the last 72 hours and the observations i have mentioned above. My only request is for you to please take it up with SUPERCELL and share with them this issue as i have described. I am sure they will now be able to fix it. Thanks again for your support in resolving the issue. RegardsGC ID sidsekhriCOC Nick - Almighty ThorClan - INDIA GOLD}

The limitation cross theline its almost 4 days tht i cant browse my base.. 7.7 m of elexir and 6.5m of gold think tht convert to trash .. No matter
now i know tht supercell just give priority to purchasing gems or may be feeling happy for desperate player waiting their builders for free...
May 27th, 2013
Marika[Supercell]

Hi! If you haven't contacted our support team yet, please do so as soon as possible! They'll help you :) If possible, use Report an issue feature in the game, or email them at clashofclans.feedback@supercell.net
May 27th, 2013
Draxon

Thanks for the reply !

Quote:

Originally Posted by Marika[Supercell]

Hi! If you haven't contacted our support team yet, please do so as soon as possible! They'll help you :) If possible, use Report an issue feature in the game, or email them at clashofclans.feedback@supercell.net

Thank you Marika for replying. I have already mailed a complaint to clashofclans.feedback@supercell.net two days ago.
I have been waiting for them to reply. All I got was an automated reply from their server stating that the mail has been received.
May 27th, 2013
Marika[Supercell]

Quote:

Originally Posted by Draxon

Thank you Marika for replying. I have already mailed a complaint to clashofclans.feedback@supercell.net two days ago.
I have been waiting for them to reply. All I got was an automated reply from their server stating that the mail has been received.

Hi! It'll take a while, but they'll get back to you, and they'll know how to help you :)