Supercell I have a message for you.

Supercell

We have made you hundreds of millions of dollars, have made Clash of Clans the single most successful game in IOS history, you have millions of dedicated passionate users, and above all else, we are your paying customers.

If you are such a successful company as everyone says you are, why is there such a complete apparent lack of communication with your users. Where is the customer service one would expect from buying a product for 5-120$ (and likely much more over time). I am growing quite impatient with the lack of telling us anything about the status of the game, it's direction, significant lack of updates/tweaks/incentives etc etc. Where is your PR office and why are they not constantly leaking or sending out potential new stuff coming our way. A clan of TH9's I was in for 6 months, quite simply all quit last week, because they got bored of the game because nothing new was happening.

I feel that everyone really needs to open their eyes a little. If you have not paid a dime for this game, none of this applies to you. However, if you are in the majority and have bought gems, you have purchased a product from a company, plain and simple. Said company should (if they are smart), start to realize that we the customers demand and expect ongoing improvements, updates and things to keep us interested. Otherwise, you will LOSE your customers. Smarten up.

Speaking as an owner of a very profitable company myself, I feel that your lack of keeping your customers happy currently (and for a while now) is going to hurt you long term.

Give us, the customers what we want, and what we have paid for, and stop investing in dumb games like Spooky pop, and giving us lame dragon/barb events. Stick to what you are good at, Clash of Clans, and continue to continually improve it, and satisfy your customer base. Simple.

Consider this 'tough love' because if you are not hearing this sort of thing...you are clearly not listening to your users, and do not have the business sense to appreciate the ramifications of displeasing your customers.

you do know that the general population doesn't get heard from right...?

if you are willing to drop $10k-20k, they actually designate a VIP sales rep that is at your service 24/7. One call and your problem gets fixed instantly.

so they do listen... just not to those from the general pop... sounds like the real world, huh...

Samsung doesnt take any of my ideas for their TV's.
Apple doesnt take any of my suggestions for iPads or iPhones.
Fridgidare never listens to be about refrigerators.

Customers arent shareholders, they dont need to know what direction the game is going in.
any other game produced by supercell in no way shape or form takes away from any other game they make. They have seperate teams that independantly work on their own game. If you have a support issue, their customer support is actually very helpful and usually pretty quick.

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Originally Posted by crazycanuck

and giving us lame dragon/barb events.

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Dragon/Barb event was not lame. The amount of loot I raided during those couple of days was amazing!

If you're the owner of your own company then why do you care about what they're doing shouldn't you be managing your company...it is the business hour

Speak for yourself pal- as a "paying customer" I have zero complaints with the game or SC.
Sure its not perfect but who is?

I must agree. When an update is this long coming you should really put out a release date. Apple puts out release dates for its phones. Hollywood puts out dates for its movies. Shouldn't a big game company at least tell us that much? If Apple went completely quiet for a few months wouldn't everyone begin to think nothing was happening?

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Originally Posted by chrispeterson

If you're the owner of your own company then why do you care about what they're doing shouldn't you be managing your company...it is the business hour

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Mate.. Timezones exist.

One great game idea doesn't make a great developer. What the op said is all true but they are growing out of control so they don't care. They are laughing all the way to the bank. It's true I will never get involved with another supercell game again but that's more to do with the way they operate not due to customer service. People are just mad about customer service because of no loot, bugs and etc. if the game worked in game tickets would be enough.