linking device problem

Hi everyone , I got a problem about the linking device.
I have a clash of clans acc on my HTC phone which I have a good base with town hall lvl 8.it is also connected to Facebook account.
I just bought a new Sony xperia z2 phone , and I tried to link it on my new phone.so when try it , I can't get base from my htc phone and it was saying to start from town hall lvl 1, which is so frustrating.
So I tried a lot ways to transfer my old base into this new phone but it just not happening.
Then I try to uninstall coc from old device and new device and then install back.I'm shockingly surprised that it has changed my base on my both phone to town hall lvl 1.

Then , I tried from my brother iPad to see whether my coc acc was gone and then I found it that I was still on th8 and lvl ,68.

Anyone got solution for this ?? Pls help me , I really need it .how do I get back coc acc??
My village name is blitz
Town hall Lvl 8
I'm on clan : not in any clan just kicked from Malay xplode2.

Pls dev or admin help me pls

Hey,

Facebook is irrelevant here. Seems like your main village was not linked to Google+ and you linked the new TH1 to G+ instead. By logging into that same Google+ on the old device, you ended up overwriting the load village and loading the TH1 account.

The other possibility is that you simply logged into the wrong email/Google+ address. If you can think of some other addy you might have linked that TH8 to, give it a try.

If your village was on your brother's iPad and your Android phone at the same time, then you've used the "Link a device" feature already (can only be used once), which means that now your only option for recovering the account is to contact Support. Go to the in-game Settings > Help and Support > Contact Us. Remember to add exact name of village + town hall level + xp level if you can recall that info.

Hope you get it back soon!

Wait you cant have a TH 1 it forces you to update it during the tutorial.

Quote:

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Originally Posted by Anoushka[Supercell]

Hey,

Facebook is irrelevant here. Seems like your main village was not linked to Google+ and you linked the new TH1 to G+ instead. By logging into that same Google+ on the old device, you ended up overwriting the load village and loading the TH1 account.

The other possibility is that you simply logged into the wrong email/Google+ address. If you can think of some other addy you might have linked that TH8 to, give it a try.

If your village was on your brother's iPad and your Android phone at the same time, then you've used the "Link a device" feature already (can only be used once), which means that now your only option for recovering the account is to contact Support. Go to the in-game Settings > Help and Support > Contact Us. Remember to add exact name of village + town hall level + xp level if you can recall that info.

Hope you get it back soon!

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Thank you dev , it really helped me a lot and I have just send message . hope to recover my village real soon.