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Hi guys,
I am Almighty Thor from India. I updated my game today (23-05-2013). Sinc then the game just won't load. My other clan mates from INDIA are facing the same problem The game gets stuck on the loading screen Is anybody else facing the same problem????
it is my kind request to supercell to fix this problem for all the clashers from India
Thanks and regards
Almighty Thor
ID almighty Thor
Heh BTW I am using the IPHONE 5 with IOS version 6.0.1 and have tried both on Wifi and cellular.
Heh guys its been more than 12 hours since the update and the game is still not loading for all of us from India. This is very frustrating and i hope you guys at Supercell are working on fixing the problem for all of us.
Thanks and regards
Almighty Thor
Hi
Latest Ios for iphone 5 is 6.1.4 and its always best to use the latest.
You seem to be representing all of India.
Do you have a link where I could see this?
Have you tried a few things:
1. Go to your device Settings and enable "Airplane Mode"
2. Reboot your device.
3. Go to the settings again and disable "Airplane Mode" to restore all networks
4. Launch C.o.C and try again
If that doesn't help, you could also try to use the 3G network and see if that works. Another option is to reboot your WiFi router as well.
Quote:
Originally Posted by aussiebob
did your advice kond sir, also reinstalled the game numerous times, but the game still wont load, the upgrade resets after it reaches 25%
Hi Bob,Quote:
Originally Posted by aussiebob
Thanks for the response. I have done what you have just suggested above but the result is the same.
Yes this problem is being faced by everybody in India as i have spoken to almost 30 - 40 across the various regions of India in the last 12 hours on our whatsapp clash of clans group.
I kindly request you to report this to Supercell so that they can work on resolving this issue as you have thousands of hardcore COC fans in India and i am sure they don't want to lose them.
Thanks for the help!!!
Regards,
Almighty thor
Um i think its just you guys, as I also live in India and it is working just fine just attacked someboyd and checked my resrouces gl trying to get back on
Sorry to hear that and ill pass it along.
Meanwhile can you look at the sticky and see if it helps at all.
If not ,email support with your crash log (number 14) so they can investigate.
http://forum.supercell.net/showthrea...oad-Start-Here
Hi Kushal what network are you on !!!! Is it Airtel , Vodafone ???? Or do you play on wifiQuote:
Originally Posted by Kushal
Hey,
its just not getting into the village.. its loading fully but getting stopped at the end. I am able to hear the music of the village as if I am online..
I am living in UK but in the same clan as Almighty Thor who has posted this message.. Can you please check..
Earlier when I start playing COC it gives a welcome message i.e. welcome xxx to game center.. thats missing now.. I think the connection with game center lost..
ID ABNAYAK
Heh i wonder why this is happening cause we have other clan mates from China as well who are facing the exact same problem. The game goes on the loading screen we hear the music but it just doesn't work. Plus i am seeing msgs of my clan being raided. What is going on Supercell. Please fix this problem. We are all avid Clash of clan players and its just frustrating to see this happen.
Best of luck
GC I'd - Sidsekhri
COC ID - almighty thor
Hi guys,
I'm having a problem with my game after i updating my game. My game is not loading and keeps on crashing. admin pls help..
im from Philippines
COC ID- lester
Voltage Clan
I am using beam WIFI, and if it doesnt get fixed, i will check later in the day on my airtel IPHONE.
ALso, 2 more people i know irl checked their clan today as well, jus saw theirs, and they live here also
almost 24 hours and still cant load the game, I guess this is a sign that I to have to quit the game, ...:(
It doesn't work for me either and I'm from the same clan "India Gold".
We all love this game and we would like to get this fixed asap.
My COC id is Smitha
John
Please Guys help us, we cant load the game since the update, it freezes on loading screen.
Almost all 48 clan members are facing this problem and are totally frustrated.
COC Name & Game Center ID : SID456969
Clan Name : India Gold
**Even a reply would be very helpfull.
Please Guys help us, we cant load the game since the update, it freezes on loading screen.
Almost all 48 clan members are facing this problem and are totally frustrated.
COC Name & Game Center ID : SID456969
Clan Name : India Gold
**Even a reply would be very helpfull.
Heh supercell its been more than 24 hours now since i got access to the game. Seriously its getting on our nerves. We have invested alot of time in this game and also i have spent money to buy gems for upgrades and huts. This is not acceptable the way you are trying to resolve this issue for all.
Please look into it so that we all can continue enjoying the services we have paid for.
Thanks
Almighty Thor
Also it would be highly appreciated if someone from Supercell have decency of informing us by when the above issue will be resolved. That's all we are currently requesting for.
Yeah I'm lolmanlee James I also have this problem I'm from India gold too
Game centre lolmanrhee@gmail.com
coc id _lolmanrhee_
clan India gold
Hey guys!
the game is still not loading!!
its been over 24 hours.
Did you guys find something about this??
rohan
Dear Supervcell
It's been 2 days since i got to play COC becuase of your stupid upgrade. There are thousand of people now who are facing this problem globally. I hope you are working in fixing this problem. We have tried everything which has been mentioned on this forum. Hard reset, restore to factory, upgrade the firmware, reinstalltion of app, etc etc but the game is still STUCK ON LOADING SCREEN WITH BACKGROUND MUSIC.
I would highly appreciate some response from someone on the problem.
Quote:
Originally Posted by Sidsekhri
I'm not too familiar with India's ISPs, are all the players reporting the issue using one specific ISP? If the below suggestion doesn't help you, it would help to see if it's isolated to one ISP, or multiple.
We had a similar instance a few updates ago with an ISP in Canada, and in the sticky http://forum.supercell.net/showthrea...oad-Start-Here you will find step 12c which helped those folks:
12c) Replace your ISP's DNS server with Google's public server: 8.8.8.8
Make note of what you currently have before you change.
Settings>Wi-Fi>blue ">" symbol after your SSID's name> DNS
Replace your current settings (after you write them down) with 8.8.8.8
If this works, then your ISP's DNS server is not updating in real-time
Here is kind of what we found back then - if you look on your iOS device at the DNS setting, the folks effected last time had their home router's IP in there (usually 192.168.x.x). The problem with some home routers is the way the DNS cache works. With the Canadian issue, the ISP issued the same model of home wireless routers that did not dynamically update the DNS. Having the home router as the DNS would not properly route the game traffic if something changed on the server hosts during the update.
I won't guarantee you this will work - but check that setting on your device. If the issue is related to a DNS problem, changing to Google should identify it. The permanent fix for that would be enter your ISP's actual DNS IP address there, NOT your home router's.
One of the big ISPs in Malaysia had a problem routing traffic many months ago too, but users were able to start a thread on their forums and it was fixed in a week or so, but that was an error with the ISP blocking ports.
And of course, Iran has issue with their country-wide filter at times.
I can tell you the servers are up and running, accepting connections, and waiting to accept connections, we just need to try to narrow down why the traffic isn't getting to Supercell's servers' doorstep.
Hi twister,Quote:
Originally Posted by twister
Thank you for taking out the time and looking at our issue. Regarding the above. I have already tried moving to the google server DNS yesterday as i read that it one of the past posts. But that also didnt work for me. In fact the strange part is that this affecting all the people from my clan.
Can a
Dear Twister,
Thanks for taking out the time to comment on our post.
Well the problem is that all my clan and when I mean all are having this problem. There are people in the clan from China / India / Australia / UK and the US. All are facing the same problem. I have never heard of any clan specific bugs in the past. Infact the surprising part when i opened the game from my brothers iphone ( who does not play this game ) and started a new game on the same network it miraculously worked. Now i am surprised how this can happen.
Is it that for some unknown reason have Supercell ( i shudder to think) that they have banned our clan or something like that.
Secondly is it possible to block some users from playing the game.
I don't know why this is happening and what wrong we did to face such actions if taken against our clan.
And if at all such clan specific action has been taken i suggest they just disband our clan and let the users play independently.
I would appreciate your thoughts on the same and again i would like to thank you for your support in getting this issues resolved for us.
GC ID sidsekhri
CLAN Name - INdia GOLD
COC nick name - Almighty Thor
Sorry the DNS item didn't fix it, that was my best hope for a resolution as far as I can give.Quote:
Originally Posted by Sidsekhri
It is possible to ban individual players, but they would get a notice when they try to log in that they've been banned, but I doubt that's happened. Supercell doesn't lock out whole clans, and I find it highly unlikely that you've done anything wrong. I'll summarize both the threads related to your clan for them to look at - hopefully they can find a resolution for you. Wish I could do more for you from here, but my Moderator powers don't extend too far into the actual game.
Thanks for the ray of hope and all the effort you have put in to summarisig our posts. I have my fingers crossed and just hoping that it works for all of us soon.Quote:
Originally Posted by twister
I hope supercell can find time to resolve the issue now.
Have you seen other people in the forum facing a similar issue like us.
Let me know.
Regards,
Sidsekhri
i am from INDIA and i am in the same clan as ALMIGHTY THOR is in,I am not able to open game form last 48hours infact almost all my clan (INDIA GOLD) is unable to open game, though it opens with the starter screen showing loading but never opens, i already did all measures suggested by supercell and clash of clans facebook page by switching between data connection and wifi and all other reboot and re-install but nothing works.
Its now seriously 48hours since i check my base and i strongly condemn which you guys doing providing us no resolution for that.
And also now no welcome message comes as it was coming before as WELCOME RATESH..etc
it is now my humble request to clash of clans staff to fix this problem asap.
Thanks and regards,
RATESH
gamecenter if : RATESH
game name : ratesh
email: rateshpunj@gmail.com
I am also not found ratesh bro!!! I m bhargavQuote:
Originally Posted by RATESH
I have the same problem and i'm from Bahrain ( country near Saudi Arabia ) it started about an hour after the update
Heh twister was wondering if you got any feedback from Supercell on the message you had put to them regarding our issue.
Give us a shout when you hear anything.
Thanks again
sidsekhri
i am from US and i am in the same clan as ALMIGHTY THOR,I can not open game form last 2days
though it opens with the starter screen showing loading but never opens, i already did all measures suggested by supercell and clash of clans facebook page by switching between data connection and wifi and all other reboot and re-install but nothing works.
I am on AT&T network and Time Warrener ISP...still have this issue.
Also have noticed others players are attacking my base and I am loosing all the resources I have collected, but still I can not login into my village.
We really appreciate all you help in matter, please keep us post with you progress with this issue.
gamecenter I'd : kiran0007
game name : karmarule's
Same here..I might just give up..they dont care..my friend told me ive been attacked a few times..but hopefully its not that bad
We need to wait till Tuesday as till Monday it is holiday..
But it's really boring without CoC..
Hopefully next week we will get into the clan..
Why there is no 24/7 technical support..
Why supercell is so behind in rectifying any bug or error..
"We need to wait till Tuesday as till Monday it is holiday..
But it's really boring without CoC..
Hopefully next week we will get into the clan..
Why there is no 24/7 technical support..
Why supercell is so behind in rectifying any bug or error.."
idk why but when i quote someone the page freezes..
its cause SC's on holiday or something :p who knows..there just happy there getting money still -_-
Hopefully theres an update soon
Its been over 35 hours now that me and my Nepali clan mates haven't been able to play.
I don't find the problem to be region specific because even my clan mates from US and China are unable to play.
But, is it clan specific ? I really have no clue.
I got the notifications and I have already been attacked 5 times- why wouldn't I, I had lots of resources. :mad:
Two of my builders are sitting idle because I can't log in to allocate them work.
Please fix this.
Find new game for time pass!!! Leave dis gameQuote:
Originally Posted by abnayak05
Heh all mods,
Thanks for your best efforts to resolve this to the best of your abilities.
But as you can see this is not an INDIA specific or region specific problem.
What i can best guess is that this is a server/clan specific problem. Lets analyse the facts.
1) All the players in my clan all 48 of them are affected by this problem. They come from China, India, UK , Australia and the US. Hence it is not a REGION SPECIFIC PROBLEM and IT IS A CLAN SPECIFIC PROBLEM.
2) I tried yesterday to log in on my network from a NEW idevice. I downloaded the game created a new Game Center ID. The game loaded just fine and started at Level 1. Hence it is not a NETWORK SPECIFIC problem as well.
3) Now on this new idevice i disconnected from the new GC ID and loaded my old GC ID and the problem was back. The game got stuck on the loading screen again. Hence it IS AN ACCOUNT SPECIFIC / CLAN SPECIFIC PROBLEM.
4) Now on this new idevice i disconnected again my Old GC ID and loaded the new GC ID. The problem started affecting my new GC ID as well. Hence i think there is some bug which started affecting my new idevice from the server of my old GC ID.
5) I performed a factory reset of my new IDEVICE. And VOILA the game started working again.
Hence i think there is some bug or virus which is affecting the idevice from the server side. This is what SUPERCELL needs to look into.
I have done all these tests in the last 72 hours and the observations i have mentioned above. My only request is for you to please take it up with SUPERCELL and share with them this issue as i have described. I am sure they will now be able to fix it.
Thanks again for your support in resolving the issue.
Regards
GC ID sidsekhri
COC Nick - Almighty Thor
Clan - INDIA GOLD
support@supercell.zendesk.com and clashofclans.feedback@supercell.net
Every one try to send your issues to this email address.... Hope some one will respond to any one our request.
How can I contact support to get assistance?
If you can access the game, it is strongly suggested that you use the in-game feature "Send Feedback" to contact our support. If you do so, please do not edit the subject-line as it contains your player ID. If you cannot enter the game, please email our support directly and provide them with your Game Center name and/or Facebook profile link, in-game name and also which clan you belong to (if you belong to one). You can contact support at: clashofclans.feedback@supercell.net
i just updated my phone and then downloaded coc and started the game without any id on gamecenter,i can open a new fresh base, but then when i tried to start the game with my id of gamecenter,it asked me to load chief kishan's base with level 8 walls,i cliicked ok,and then the game begin to load again and then,it just stucks on the loading screen...
so as a whole there's no fault in the device or device settings,its the fault of coc servers,only coc team can solve this problem,hope u fix it and respond to the player who spent money on your game.thank you...
Quote:
Originally Posted by Sidsekhri
i think this problem is causing by adding hindi keyboard on setting.. Coz most of problem facing clans uses devnagari words to communicate like we do in nepal too..
##- Please type your reply above this line -##Quote:
Originally Posted by Krist
Your request (#Loading problem) has been received, and is being reviewed by our support staff.
We'll contact you as soon as we have an answer for you.
bhargav
May 26 16:32 (EEST)
We all clan member have loading problem !!! Please solve this or we will leave game early because many player have this same problem!! I hope u will solve this problem early!!
Thanx
Game center id -mussaaa
Coc nick name-bhargav
Clan-india gold
--
This email is a service from Supercell. Delivered by Zendesk.
Message-Id:K3TX68CW_51a20eda57641_15f181b078241276d_sprut
Quote:
Originally Posted by Mann7212
Is supercell willing to help us?
Our clan members and also many people are complaining so far about the same loading page stuck problem...
It's been 3-4 days and its too much late to be a problem fixed up by supercell.
If they were really wanted to help,they must have fixed it earlier...
I spent money on the game and feels so disgusting at this moment...
I am just waiting for them only because its a weekend... Otherwise it would be no such hope to play supercell games in my life...!
Name- kishan's rule
Clan name- india gold
Hi! If you haven't contacted our support team yet, please do so as soon as possible! They'll help you :) If possible, use Report an issue feature in the game, or email them at clashofclans.feedback@supercell.net
Hey Marika, we have already sent around 20 mails to the support team but have not got a single reply. Everyone is frustrated, not only because the game is not loading from 4 days but that we are not getting any satisfactory reply about the problem from Supercell.Quote:
Originally Posted by Marika[Supercell]
Ps : People are feeling che ated here.
GC ID : sid456969
COC Name : Sid456969
Clan : India Gold
Hi! It'll take a while, but they'll get back to you and they'll know how to help you!Quote:
Originally Posted by sid456969