Can't get into the game after the update

Printable View

May 23rd, 2013
Cookie2222

Can't get into the game after the update

Hey,

i play coc for a really long time now, but after the upgrade of today (23-05-13) i can't get on it anymore.
When i click on the image of COC the loading screen comes and then it loads till half way and then it shut off.

I've downloaded it several times and tried again, but that didn't work. I've also tried to restore it on my computer and even that did not work. Also the trick for clicking away all open programs did not work.

Update; ive tried many times to get on my COC, when i push home while loading and then double home and open it there i come into COC but after a few seconds im trown out again, so this is not my device but THE freaky lack in ur game...
Now im getting in by doing this, only when i see THE message that my gc logged in then they trow me out. Hope this Will be better soon!

update 2; Now, it doesnt work any more. I can't get on my COC at the moment.

my GC is Cookie2222i and my player name is cookie2222

hope u can help me

loves Cookie2222
May 23rd, 2013
CoJ

same here, cant load the game, tryng to download/upgrade it 4 hours ago with no luck :(
May 23rd, 2013
SCmeansSuperClueLess

New Update Broke the game...

Every update makes this game crash more and more for me..this new update crashes my app everytime i open it..i havent been able to go on at all..does SuperClueless EVER know what they are doing..?

yes btw i have re installed the app twice and turned my ipod off and on about 15 times
May 23rd, 2013
MINTFLEX

you mad bro?

Also in b4 the lock.
May 23rd, 2013
Presto

I like the name of your account. :rolleyes:
May 23rd, 2013
Kendra1168

Quote:

Originally Posted by SCmeansSuperClueLess

Every update makes this game crash more and more for me..this new update crashes my app everytime i open it..i havent been able to go on at all..does SuperClueless EVER know what they are doing..?

yes btw i have re installed the app twice and turned my ipod off and on about 15 times

I will move this to the "Bug" section for you, sorry about your problems.
May 23rd, 2013
Cookie2222

Improvements -,-

Like i also said in my first post, i got into COC for 3 secs ...
So its the freaky lack of COC and not my device.
May 23rd, 2013
Sidsekhri

Quote:

Originally Posted by Cookie2222

Hey,

i play coc for a really long time now, but after the upgrade of today (23-05-13) i can't get on it anymore.
When i click on the image of COC the loading screen comes and then it loads till half way and then it shut off.

I've downloaded it several times and tried again, but that didn't work. I've also tried to restore it on my computer and even that did not work. Also the trick for clicking away all open programs did not work.

Update; ive tried many times to get on my COC, when i push home while loading and then double home and open it there i come into COC but after a few seconds im trown out again, so this is not my device but THE freaky lack in ur game...
Now im getting in by doing this, only when i see THE message that my gc logged in then they trow me out. Hope this Will be better soon!

my GC is Cookie2222i and my player name is cookie2222

hope u can help me

loves Cookie2222

Heh I am almighty Thor from INDIA. All my clan mates from INDIA are facing he same problem the game is getting stuck on the loading screen. I hope supercell fixes this issue immediately otherwise many gamers will leave this game from INDIA.
May 23rd, 2013
kbr0ski

I am having the same problem. Is there any news or updates on this situation?
May 23rd, 2013
maknight15

What ios and device are u using?
May 24th, 2013
SCmeansSuperClueLess

Quote:

Originally Posted by MINTFLEX

you mad bro?

Also in b4 the lock.

Wow. You must really contribute a great amount of help to this community, thanks for the extremely helpful and mature answer...:confused:
May 24th, 2013
Sidsekhri

Quote:

Originally Posted by maknight15

What ios and device are u using?

Hi I m using the IPhone 5 with software version 6.0.1

Regards,

Allmight Thor
May 24th, 2013
CoJ

still havong issues loading/updatong the game after 12hours, did everything that was adviced in the forums but it still won't work, how sad huhuh
May 24th, 2013
Cookie2222

Ive an iPad, no idea which version.
Never really had problems, only in december with an upgrade, i had THE Same issue, but then after i went on my computer it worked again. But now nothing helps...
May 24th, 2013
Persian

i have the same problem!!!!
hey supercell moderators what are you doing??
i am from iran and i can access the game in the previous version very hard but now !!! never !!!
you are making the problem worse than before instead of make it better!!
at least let us to run the previous version until you fix this prooblem!!
any solution guys??
May 24th, 2013
CoJ

finally I was able to load the game after 24 hrs! tnx supercell
May 24th, 2013
BrokenWings95

Same here

My game won't get past the loading screen. I can get into it every once in awhile, if its the first thing I open. But otherwise it just crashes all the time. Supercell doesn't really seem to care though. I tried to get support and that was glitchy too.
May 24th, 2013
Daddy

Hi - There have been a few connection issues today and action has been taken on the server side, would you be able to do the following and pos back if that helps:

double tap the home button and kill the clash app
do a hard reset of your device - home button and power, swipe across let it power down
start your device again
Check you are on a good wifi or 3G connection
tap on the clash app

Sometimes it can get stuck and this has been known to fix it ..... anyway good luck and let us know how you got on.

Quote:

Originally Posted by BrokenWings95

My game won't get past the loading screen. I can get into it every once in awhile, if its the first thing I open. But otherwise it just crashes all the time. Supercell doesn't really seem to care though. I tried to get support and that was glitchy too.
May 24th, 2013
daddito1

Same Issue with iPad 1... HELP SuperCell... You may lose a lot of loyal customers!

Quote:

Originally Posted by Daddy

Hi - There have been a few connection issues today and action has been taken on the server side, would you be able to do the following and pos back if that helps:

double tap the home button and kill the clash app
do a hard reset of your device - home button and power, swipe across let it power down
start your device again
Check you are on a good wifi or 3G connection
tap on the clash app

Sometimes it can get stuck and this has been known to fix it ..... anyway good luck and let us know how you got on.

I have posted elsewhere that I am having the same issue as many others with the latest update 5/23/2013 on my iPad 1 with iOS 5.1.1.

Clash was already crashing before, but eventually after restarting my iPad, things would work fine...it never worked the very first time after two updates. After this morning's app update though, I have only been able to login twice, even after deleting the app, reinstalling it three times... NOTHING! Restarting multiple times... NOTHING!

If Clash no longer supports the first iPad, then SuperCell needs to tell us that. There are many of us out here with the first gen iPad, which works perfectly fine. Again I reiterate, if SuperCell is no longer supporting this hardware, please let us know, so we will not waste our real money and time playing the game, otherwise, please fix this issue, there are a lot of us out here with the 1st gen iPad. Thanks.
May 24th, 2013
Daddy

I really do understand your frustration.

iOS 4.3 and above is supported so you should be fine, i'm personally using the same as you iPad 1 5.1.1 - in fact mine is jailbroken and is working fine, however I do know that some people have issues with JB devices and that can mean SC can't always help.

The only thing I can suggest and you will hate me for it is to log a ticket with SC and wait for them to reply - as you know they are insanely busy so 2-3 weeks is typical for a response.

I'm sorry I can't help further other than to suggest you do a factory reset of your device (assuming you have associated your game with game centre!!) which might not be possible if you have other game progress etc on there you want to keep.

But it does sound like there is some instability.

Quote:

Originally Posted by daddito1

I have posted elsewhere that I am having the same issue as many others with the latest update 5/23/2013 on my iPad 1 with iOS 5.1.1.

Clash was already crashing before, but eventually after restarting my iPad, things would work fine...it never worked the very first time after two updates. After this morning's app update though, I have only been able to login twice, even after deleting the app, reinstalling it three times... NOTHING! Restarting multiple times... NOTHING!

If Clash no longer supports the first iPad, then SuperCell needs to tell us that. There are many of us out here with the first gen iPad, which works perfectly fine. Again I reiterate, if SuperCell is no longer supporting this hardware, please let us know, so we will not waste our real money and time playing the game, otherwise, please fix this issue, there are a lot of us out here with the 1st gen iPad. Thanks.
May 24th, 2013
daddito1

Thank you for your feedback.

Daddy, thank you so much for your response. Do you know how I can initiate a ticket with SuperCell? Do you by chance have a link? Thank you again for your kind assistance.

Do you think the fact that you have a JB device helps with stability of the game somehow? Just curious, thanks again.

Quote:

Originally Posted by Daddy

I really do understand your frustration.

iOS 4.3 and above is supported so you should be fine, i'm personally using the same as you iPad 1 5.1.1 - in fact mine is jailbroken and is working fine, however I do know that some people have issues with JB devices and that can mean SC can't always help.

The only thing I can suggest and you will hate me for it is to log a ticket with SC and wait for them to reply - as you know they are insanely busy so 2-3 weeks is typical for a response.

I'm sorry I can't help further other than to suggest you do a factory reset of your device (assuming you have associated your game with game centre!!) which might not be possible if you have other game progress etc on there you want to keep.

But it does sound like there is some instability.
May 24th, 2013
Cookie2222

Daddy @ ur trick by setting it off completely helped here, so im very glad.

THE topic will stay open for THE people who needs it... So if it is not longer nessesairy THE mods may delete it.
May 24th, 2013
SCmeansSuperClueLess

Daddy's trick dosent help for me...i might have to install the latest firmware on my ipod.......
May 25th, 2013
Daddy

Guys i'm really sorry it took this long for me to get back to you

If you email
clashofclans.feedback@supercell.net with your GameCentre ID and a description of the problem they will give you free support.....
May 25th, 2013
daddito1

Thank you for the referral.

Thank you for referral Daddy... you are AWESOME! I sure hope they can help some of us with 1st Gen iPads out... we love the game, but would appreciate some stability. Have a wonderful day, and will let the forum know what happens.

Quote:

Originally Posted by Daddy

Guys i'm really sorry it took this long for me to get back to you

If you email
clashofclans.feedback@supercell.net with your GameCentre ID and a description of the problem they will give you free support.....
May 25th, 2013
SCmeansSuperClueLess

Daddy, you are awesome :D