Nice, respectful and to the point.
Quote:
Originally Posted by
madLEGOman
Sent from my iPad
greetings supercell,
I have been playing your clash of clans game nearly everyday for well over 2 years. My ingame name is mad, and I am a co-leader of a clan called Tropic Thunder.
Today when I started my game I was welcomed to a message saying that I have been banned for 2 days due to an offensive clan description. I never saw the description in question, nor do I have any way of even finding out why I was banned short of asking you here, now.
I understand that a blanket banning of anyone with access to the clan message, logistically speaking, may prove as a pragmatic response from supercell, but it is neither fair or right to your loyal players.
Clash of Clans is a game, and it is not the responsibilty of every player to police the activities of every other player, clanmate or not.
If it is your policy to ban innocent players in this manner without so much as a warning, then your policy is greatly flawed, and should be improved to stay on par with what is otherwise a wonderfully designed game.
If you are unable to identify the author of this offensive description, then I ask that you revoke your ban on all of the players in my clan, so that we as a clan may asertain what the offense was and how to rectify it going forward to make sure it doesn't happen again.
As for improving your apparatus for dealing with such offenses I suggest starting first with a warning and locking the description to a default message for a period of time, and in the future find a way to keep track of who authors a description the same way people author clan mail. If you keep it the way it is, you are inviting less savory players to exploit your policy to sabotage other clans. Much like when players when joining a clan, ask for leader, boot the whole clan, raise the trophy minimum, and leave.
Thank you for your time and consideration.
Best Regards,
Jack McKeen
ingame: mad
clan: Tropic Thunder
I agree and I like how you added suggestions to it.
Hopefully sending this gets them to consider adding some of the suggestions.