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I started this game on an Android device, and hooked it to my Facebook account. When I switched to an iPhone, I installed Hay Day and hooked it to my Facebook account, though not until after it started the tutorial. Now, every time I launch the game I have to choose which farm to play.
The good one is located "on this device," while the bad one is "in the cloud." I assume that means it is saved to iCloud. How do I remove it while not hurting my Facebook save?
No, it is not saved to iCloud (Apple Server) but indicates that Supercell game servers detect another farm linked to the FB account you are using.
You didn't mention Game Center, do you see your FB friends at all? Do you need FB to play? If not, simply disconnect from FB to avoid the pop up.
However, it seems that your current farm is not connected to any account (GC/FB) because of the pop up so please make sure your farm is saved with Game Center.
I have the same problem. The farm on the cloud is unplayed, the one "on the device" is the one connected to fb and gc that I use both on android an one the iPad. Problem is, gc friends don't show up, no matter how many times I log out of gc or reinstall the game.
wish there was a way to remove the cloud farm, as I suspect that's what screwing the gc friends part.
Yes, I am connected to FaceBook, and I had though to GC as well. However, after adding a couple GC friends, it seems that the OTHER (unplayed) farm is hooked up to GC but not Facebook, and the played farm is hooked up to Facebook and not GC. How do I correct this? I would like to not have the pop up, and do not want to give out my Facebook to add friends.
I do see my FB friends, but not my GC friends.
What you describe is totally possible and I'm afraid it might be the case here. If the game detects the farm isn't saved to any GC account, it will saved the farm to the first free GC account it finds on your device. It could be the GC account that was used one and never logged in again, no one knows... The message "Welcome back, GC-name" only means that there is a GC account logged in, not necessarily the one linked to your farm. And if it is not the one your farm is connected to, you won't be able to see GC friends from that account.Quote:
Originally Posted by dgjohnson
For your case, I suggest contacting Support as there is nothing player could do to change it. Hope they can help you :).
Oh bummer. I did send them a message today, so hopefully they can fix it for me. Want to add friends but would rather share my GC instead of FB. Thanks for the replies :)
Support was less than helpful. I am told that this is by design, since they had so many complaints about losing a farm, and that I should not have chosen to connect that farm to GC. Of course, I was not given a choice in the matter.
In case anyone is interested, I have thus far tried the following (all to no avail):
1. Uninstall Hay Day to remove GC data and reinstall
2. Uninstall Hay Day, sign out of GC, install Hay Day, play Hay Day, sign in to GC
3. In GC, delete Hay Day data manually (hold and swipe left)
4. In GC, delete Hay Day data, uninstall Hay Day, sign out of GC, install Hay Day, play Hay Day, sign in to GC, manually delete GC data
Not sure what else to do? Can't believe there is no way to get rid of that stupid level 1 farm in which NOTHING HAS HAPPENED.
I am from india & many of us cannot connect to fb with supercell games but a friend of mine connected hay day with fb on his android. Then i tried his account & i also got connected. Then i disconnected after 15 min. But it still shows his name on my shop & also his pic. How to remove them?
Then after couple of months i found that i could connect to fb with help of puffin browser. I successfully connected my hay day with fb also it showed my friends list there but it still shows his pic & name on myshop. Then i did a foolish thing & connected my fb with starting new game on hay day at level 1. Also my friend now can't connect his hay day with his fb account. Please reply that how can i remove his fb account totally from my farm? I am also connected to google+. He is also connected to goolge+.
For the record, I did eventually fix this, though I had to create a new Game Center account. Not a big deal for me, since I do not use it for anything else. Steps:
1. Obtain an Apple ID (I had to create a new one)
2. Close completely out of Hay Day
3. Sign out of Game Center (Settings > Game Center > Click Apple ID > Sign Out)
4. From the same screen, log in with the newly obtained Apple ID
5. Open Game Center to verify it is the right one
6. Launch Hay Day
7. Enjoy
Not sure what to do about the Facebook account problem Nirav92 is having. I would suggest contacting Supercell support.
Hi dgjohnson,
I think I am having the same problem as you... When you added the new apple account to game centre did you have to use the same Apple account for App Store etc or can you use your original Apple account for that. Thanks.
Same here my friend tried to add my level 21 farm and got my level 4 farm 😕Quote:
Originally Posted by charalito
Ya, It is very easy to give them money, but if you want to delete a previously linked account from GC or Google plus you can forget it! Maybe offer them money to do it and they will help you out lol. I have an account i played 1 year ago and got to level 4 and linked it with a google plus account i use to rack up game points on only. i stopped playing it and 1 year later my wife started playing and so i decided to download and start over more informed so to speak, but when i tried to link to my G+ account it said i had a saved game in the cloud, which is to be expected. I have tried everything under the sun to try to erase my previous game from the cloud due to the fact my new game will not connect even after making the choice of which farm i want to use. Google I believe is erasing the data but Supercell server keeps the accounts data linked and stored regardless. Its ♥♥!!! Supercell let me choose a farm to delete!!!! I will pay you haha!!Quote:
Originally Posted by LordVade
Guys I am an computer guy by trade and I know it is a Supercell issue. When I complained and verified it was an issue with their servers they did finally removed the old game. Then they told me it was a one time thing. Keep complaining and spread the word. I just moved from an iPad to a android tab and I have the same thing with google play. The original issue was with old game on iPad and I started a new one. Their fix for dummies is more of a virus then a fix. Just contact supercell support until they are sick of it and allow us players to remove the old game instead of getting spammed by their servers with old and unwanted games
how to remove cloud copy from my facebook account?
Where does the support messages go? I sent them a message an I'm supposed to send them a screenshot an can't find the messageQuote:
Originally Posted by dgjohnson
I am having a similar problem, but for me when I asks me to choose a farm it will not let me choose my new farm. Only my old one. Any ideas what's up with that?
Similar problem with Android here, go to connect to Google Play and it gives me the choice to choose between my local game, which is the one I'm progressing, and my cloud copy, which is an empty that never started. I select my local at the choice given and then it never connects to Google Play or overwrite the cloud copy.
How can i disconnect my previous hayday account on facebook and connect my latest account on facebook. I dont have access to my previous account. My phone is an android. Please badly needed help.
Did you ever figure this out? I'm having this same issue now. Ty in advance.Quote:
Originally Posted by Stefllada
As far as I am aware (unless something changed), you need to contact Support to have them change the account for you.Quote:
Originally Posted by Aloha4u
To contact Support in-game: Tap on the cog wheel, tap on settings, then tap on help and support. Now tap on the magnifying glass. Type in 'contact'. A contact us form appears at the bottom of the page.
If that doesn't work, use the webform: https://supercell.helpshift.com/a/ha...=web&contact=1
My trouble is that my 9 year old daughter's game is linked to my Facebook account, though previously my own was linked. My farm is disconnected from Facebook, and any time I try to connect it, I am asked which farm I want to play, mine "in this device" or hers "in the cloud". When I choose my farm, the window closes and I am still disconnected from Facebook. For the record, my daughter's farm is also disconnected from Facebook, and her iPad is supposedly not logged in to my Game Center account; my iPad, and supposedly my farm, is logged into GameCenter and I do get the "Welcome Back *username* banner when I start the game.Quote:
Originally Posted by ilovehayday
My daughter necessarily must use my Apple account for downloading game right now, as we have not yet given her an email address nor created a unique Apple ID for her iPad, though she must go through me to get any new apps. She is obviously too young for a Facebook account of her own.
Is it likely that contacting support within Hay Day will allow me to change which farm is connected to my Facebook account? I have already asked support for help in recovering both her farm and my son's farm, so I trust the folks there to help, if they are able. If so, exactly what information will they want in order to do this? To recover my kids' farms they needed farm name, level, and neighborhood name. Is that what they will want for this as well, or will they need other info too (i.e. Device ID)?
Thank you in advance. Plus, thank you for your "auto-save" typing feature; it just saved me from the infuriating prospect of re-typing everything when my device thought I hadn't logged in to the forums.
ETA: I just checked within my game, and although my iPad is indeed signed into GameCenter, the Hay Day app is not recognizing that it is siged-in. I am not seeing the drop down welcome banner, as I originally thought, but neither is my daughter. I will contact support directly to ask about this issue. Thanks again.
Kristin