Gems going up in price?

I just bought the $19.99 pack and got charged $24.98 for it.

Also bought two $4.99 packs around 5 days ago and only received one (500 gems)

Anybody having issues or knows whats going on?

Edit: US here.

Looks like your $19.99 and $4.99 purchases have gone onto the same bill hence the $24.98 price, the other $4.99 one may not have actually been processed and therefore you haven't paid for it otherwise it would have been more on that one bill..

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Originally Posted by Mobear93

Looks like your $19.99 and $4.99 purchases have gone onto the same bill hence the $24.98 price, the other $4.99 one may not have actually been processed and therefore you haven't paid for it otherwise it would have been more on that one bill..

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Doing mathematics up in here... voodoo magic.

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Originally Posted by Mobear93

Looks like your $19.99 and $4.99 purchases have gone onto the same bill hence the $24.98 price, the other $4.99 one may not have actually been processed and therefore you haven't paid for it otherwise it would have been more on that one bill..

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Sherlock Holmes called. He wants you as his new partner.

Good work.

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Originally Posted by theangryewok

Sherlock Holmes called. He wants you as his new partner.

Good work.

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That is definitely not it.

Ill explain better...about 5 days ago I bought two $4.99 packs, got charged twice ($4.99, $4.99) and only received 500 gems.

Today I bought a $19.99 pack and got charged $24.98 for it.

Edit: would be sweet if a mod could explain this one, I've been buying gems almost weekly for a year and a half and never had problems but I will definitely stop buying until this one gets resolved.

Sounds like you were just logged in and pressed it again.

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Originally Posted by Dillusion

Sounds like you were just logged in and pressed it again.

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What does this mean?

I wanted to buy both $4.99 packs and got charged correctly for them, problem is I only received gems for one of the transactions.

I also wanted to buy the $19.99 pack, correctly received the gems but got charged $24.98 for it.

Maybe I'm not being too clear?

My credit card statement shows the following:

$4.99 (received 500 gems)
$4.99 (no gems received)
$24.98 (2500 gems received by buying the $19.99 sack)

Clearer now? The way I see it I'm owed 500 gems from one pile of gems transaction and got overcharged on the sack of gems. Like I said before, I've been buying gems almost weekly for about a year and a half, never had problems before.

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Originally Posted by GeneSplice

My credit card statement shows the following:

$4.99 (received 500 gems)
$4.99 (no gems received)
$24.98 (2500 gems received by buying the $19.99 sack)

Clearer now? The way I see it I'm owed 500 gems from one pile of gems transaction and got overcharged on the sack of gems. Like I said before, I've been buying gems almost weekly for about a year and a half, never had problems before.

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I dont think you are going to get any offical help here. These purchases, like all such purchases, are processed by Apple or Google depending on your platform...

below is the link to the proper channels to help you correct this

Hope they fix it fast for you !!!!

https://gamesupport.supercell.net/hc...hat-I-ordered-

Alright thanks, contacted them.

So you payed $9.98 for nothing? That's not good. Hope you can redeem those lost gems buddy.

On a side note, how much money have you spent on this game?

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Originally Posted by GradyMayne

On a side note, how much money have you spent on this game?

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I knew that was coming...

Quote:

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Originally Posted by GradyMayne

On a side note, how much money have you spent on this game?

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About 20-40 a month for about 18 months.

Adult with a very good paying job, don't worry, not wasting my lunch money 😜

Quote:

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Originally Posted by GeneSplice

I just bought the $19.99 pack and got charged $24.98 for it.

Also bought two $4.99 packs around 5 days ago and only received one (500 gems)

Anybody having issues or knows whats going on?

Edit: US here.

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Its call tax...

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Originally Posted by DarkHero

Its call tax...

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It's fine if it's tax but if you read the thread you'll know I've bought gems dozens of times before and this has never happened hence my question.

Still, I doubt it's $5 tax on a $20 purchase.

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Originally Posted by DarkHero

Its call tax...

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It's called 20% taxes don't exist.

I don't remember which thread it was but, a mod did say that the prices were increased by Google/Apple and not SC.

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Originally Posted by vekool

I don't remember which thread it was but, a mod did say that the prices were increased by Google/Apple and not SC.

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Damn, if that is the case it sucks to press on a price and get charged more...

I for example bought the $19.99 but got charged $24.98. This will be my last purchase if that is in fact what happened.

If your on Apple, then itunes will send you an email with the receipt, press report problem and say what your problem is and hopefully they will refund the money shortly.

SC responded to me today, pretty fast considering most people say it takes 2-5 weeks to respond.

Unfortunately they say I did receive gems on both $4.99 purchases when I know for a fact I did not receive gems for one of them. Too bad for them because I was paying monthly to play.

I will no longer buy any more gems. I could not care less about the five bucks, it's about getting what I paid for.

Thanks for all the help guys.

Quote:

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Originally Posted by GeneSplice

I just bought the $19.99 pack and got charged $24.98 for it.

Also bought two $4.99 packs around 5 days ago and only received one (500 gems)

Anybody having issues or knows whats going on?

Edit: US here.

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If you have apple just call them up and explain it, they have to give you a refund. It is their Polocy. Hope it helps :)