Does anyone know the deal with Supercell Support?

Sent an email to the address located in their FAQ's. Received a canned response that had absolutely nothing to do with my query/complaint.

In the email response, it stated the following:

"If none of the options mentioned above work, then please go to your Settings, click “Help and Support” and scroll down to the “Contact us” section. To send a message from inside the game, please include the following information:
1. The exact name of the base/farm/village
2. The exact level of it
3. The name of the alliance/neighborhood/clan your game belonged to
4. Explain how you lost your game
5. Let us know if you’re contacting us from the device you wish to recover your game on"

I'm on Android, and yes maybe I'm blind, but can someone enlighten me on how to send an in game mail to Supercell?

thank you for calling Forum Support, What exactly is the nature of the problem? :rolleyes:

never ever had a good experience with them. 99% of the time its like they do not even read what you sent them and isntead just send a generic response.

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Originally Posted by QueenBeeq

never ever had a good experience with them. 99% of the time its like they do not even read what you sent them and isntead just send a generic response.

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Thank you for the response.

This is an odd way to provide game support. Considering the money they make you'd think they would invest a little into customer service.

Quote:

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Originally Posted by cww007

Thank you for the response.

This is an odd way to provide game support. Considering the money they make you'd think they would invest a little into customer service.

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Usually in-game reports are responded too, but they take a while with responses. What exactly is the query/complaint? (Sorry bout my earlier post if you didn't get it, making jokes while trying to get answers lol)(

Not sure about you guys, but I got a response in a day. It was about changing my 'local'
If you wish to start a conversation in-game with support.
Do the following:
go to settings ---> Help & Support
Press the 'compose' button on the top right of your screen. It is literally beside the search button.
You should be able to work from there.

Quote:

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Originally Posted by xmaxer

Not sure about you guys, but I got a response in a day. It was about changing my 'local'
If you wish to start a conversation in-game with support.
Do the following:
go to settings ---> Help & Support
Press the 'compose' button on the top right of your screen. It is literally beside the search button.
You should be able to work from there.

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Got it. Thank you xmaxer. When I did this previously, it changed my screen view to portrait from landscape so I assumed that it took me to an external website. Makes sense now though!

I always get quick responses maybe they just like my name. I consider within a week a quick response but I've gotten responses in a couple days most times. Listen, to speed things along tell them your last gem purchases "privately through email". Supercell staff actually are pretty cool imo and you can get beyond canned response on real issues.