Question about choosing the farm

Ok SuperCell where is the help for this Choose your Farm pop up? We have all been patient, but it really seems as if you are ignoring us. We are all tired of this pop up for every little thing we try to do with our farms. It makes the game impossible to play. There are other problems as well. This update has been a bust. Please get this pop problem fixed. Just go back to the way it was before the update. Why try to change something that wasn't a problem to begin with?
Please stop ignoring us and give us a fix. Thank you

I think its gone on so long now without a fix that Supercell are treating players with utter contempt!!

They really couldn't care less about us, if they did they would have done something by now to fix this.

We should look up the directors details and and try and contact them directly - this posting via the forum is getting us nowhere - the requests to fix this is evidently being ignored

As far as im concerned they should roll the whole update back. Ditch the christmas update all togther, i would rather play the old format that worked rather than this new one that doesnt - its a joke.

We are being taking for mugs in my opinion and im VERY annoyed about this.

The silence from SC is deafening. Don't know if the "fix" is just too much work or they really don't know how. Again they keep pushing the "one farm one GC acct". Wasn't an issue before the update. I found the tutorial addressing this elsewhere in the forum (the one in the DD still doesn't work in IOS). The tutorial does not address what to do if you already have 2 devices with 2 farms on the same GC acct like my wife and I (and others from what I've read in forum posts). What happens if you change your GC acct if you even can? Would you lose your farm? Would I have to rely on SC Support? I have spent money on this game and would continue to do so but with the total lack of support from SC on this matter I will probably find something else. In this day and age it's all about customer service every where you go, even in healthcare, but I see none from SC. Just an ongoing feeble push for the "one farm one GC acct" nothing else.

Same In my case my family have two farms

As you say, wasnt an issue before this update and now it is.

If they are forcing me to delete a farm they should refund me all the money paid that i have invested into that farm that i now have to delete.

I will put a request in for a full refund. I think others should do the same and then move on

Clearly supercell are ignoring our requests and not interested in fixing this

Joke

Quote:

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Originally Posted by meonhoc

Visit this site https://appleid.apple.com/ and create an Apple ID. Use this Apple ID in Game Center. Each farm should be used/attached/linked to ONE GC id only. There are risk of losing farm with same GC id :(.

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Hi mod,
I just switching from android to iOS, and already linked the account through Facebook.
However, the game keep ask me to choose between Device and Cloud:-
1. Open the game
2. Going to town
3. Going to fishing
4. Going back to farm

Keep asking me too choose every time I open a new page.
Please advice!
Thank you.

No response from SC regarding legitimate customer complaints. Why even have his forum? Once again the push is for one farm one GC acct. I asked what are the risks if you try to cancel and existing GC acct and create a new one as SC is recommending? Are you going to keep ignoring the question? Obviously you are not going to deal with the issue so I am at least willing to move toward the middle. What I won't do is create another Apple acct. that's absurd.

Why is Bug Forum. If you have other concerns, please contact Support through the game.

GC/G+/FB account is not only how you connect with friends in the game, but also to save your farm. Why? Because when you get a new device, you would want to pick up your farm on that device where you left on the old one, not starting a new farm. Without your farm linked to Game Center, it is not easy to do. And one GC account can only be linked to one farm at a time, per design.

Before the update, the link GC - your farm was not permanent. Meaning when you have 2 devices with farmA and farmB but same GC, the link GC-farmA would instantly switched to GC-farmB when farmB is played and would switched back to farmA when farmA is played. I'm glad it worked for you but you may have notice the pop up "Load another farm" every now and then? There were 2 buttons:

- No, keep current farm: do nothing (keep current farm on device)
- Yes, load farm: erase current farm on device and overwrite it with farm saved on GC

It was just one-tap away to completely erase a farm currently on a device and replace it with another farm. There is no other way to recover the erased farm than to contact Support for a lost farm. There are a lots of accident happened this way. And because one GC can only be linked to one farm at a time, it would be best for each farm to have its own GC account.

After the update, something has changed, obviously. How? I'm not sure and don't have much info to say about this. However, when you play on a device with a farm that differs to the one saved to the current GC logged in, the game suggest you to choose the farm. The pop up doesn't mean to appear every time, it's a bug that Supercell is working on.

When will it be fixed? It will take all the time needed. Unfortunately as players we can't do nothing but wait. A work around to avoid seeing this: eliminate the origin of the choice, which is GC account and/or FB account. Disconnect your Apple ID from Game Center or disconnect your farm from FB. If this doesn't suit you, give them some time and yourself a break from the game. Game is meant to be fun not annoying, your farm will always be there waiting for you when you come back.

If you have other tips to help other players in your case, feel free to share in this thread.


PS: on iOS device, once your farmA is loaded on your device, only a factory reset or loading another farmB via GC (2 steps confirmation in game) could erase your farmA from the device. Changing GC account alone won't erase the farm. In case you are afraid of losing the farm, write down all relevant information just in case (farm name, xp level, neighborhood name, screenshot of farm...)

Before the update I did indeed notice the occasional pop up and had no problems making the correct choice, which by the way was the right hand choice of the two, now with the update the correct choice is the left hand option!?!? After the update it is good to know that it's now a two step confirmation.
My wife is logged into GC (we have the same GC acct) and she gets no pop up to choose a farm. I on the other hand when logged into GC the pop up is always there. I do not belong to a NH and have no need to chat so I logged out and the pop up went away as you stated. This may not be desirable for everyone but worked for me. I feel that this is a big deal for many players because it's extremely annoying and definitely slows down their play.
If it is a bug and SC is working to resolve it then that's good news, I hope they are successful. My take from reading all of the posts is that the lack of feedback and the push for one farm one GC acct gave the impression that nothing was being done. Your response was not that the issue was resolved but a very good explanation that helped me understand that I/we were not being ignored. That's all I wanted was some feedback. It would also help to share any progress being made on the issue. Thanks

New info, please see here:
http://forum.supercell.net/showthrea...n-mandatory%29

I took the time to complain when there was an issue with the choose farm pop up. This pop up made it almost impossible to play the game. Thanks to the non-mandatory update, the problem has been solved without having to get another GC account or Apple ID. Thank you very much for solving the problem. I am very happy to have my farm back and running smoothly.