Private/Individual Messaging or Chat
The game really does need an individual/private mail and chat system.
1) members (especially new players) can contact their co's and leader for direct support. This also allows members to discuss matters they prefer not to discuss openly in clan chat.
2) Leadership can send messages to individual members instead of entire clan to improve member performance in the clan.
3) for active clans, leaving messages in chat for someone often gets lost due to 99 msg cap.
4) It would be nice to have this available for global chat as well. This would allow both potential clan members to discuss clan policies to ensure its a good fit for them.
5) It would give clans a chance to increase membership being able to communicate with other clans.(Small clans merge with larger clans or sister clan communication)
6) Players who are asked to leave a clan for unwanted behavior, but do enjoy a particular clan, can discuss with leader and work on resolving issues.
There are many benefits to having individual chat and private message systems. I understand there is a concern that players will use this inappropriately. That happens now on global and in some clan chats already. But most these people are going to take it over to other off chat sites like Skype and KiK.
Thanks for considering my request.