Hello. I bough yesterday 500 gems from game using my credit card from the apple id. Them didn't arrived! I am from Romania, the money from the card for gems aren't ( almost 5€ ) Game Center name : naus 61
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Hello. I bough yesterday 500 gems from game using my credit card from the apple id. Them didn't arrived! I am from Romania, the money from the card for gems aren't ( almost 5€ ) Game Center name : naus 61
Bump! Anyone else to help me here?:)
Did the money get removed from your credit card?
Use the support feature in game to report this, Supercell will look at your logs and see what happened, whether you actually purchased them or not. If you did and the gems did not arrive, I believe that is Apple's problem and you will have to contact them.
I waited to see if them will come.
I don't have the gems! :@
Someone help me?
When you purchase gems they are instantly credited to you account/game...
if you did not receive them then either your payment was declined or there was a problem on Apples end...
do as the previous poster said and use the Support feature in game...
1. Is This Your First Time Purchased ?
2. Is Your Device is Jailbroken ?
3. If Jailbroken, Do You Install Anything Like Iappfree / Iapcracker In Your Device ? If So Please Remove This All First Then You Should Get Your Gems..
1. Yes
2. No
3. No
Help!:( The ingame support doesn't work.
Have you logged into the AppStore on your iPad/iPhone to see that you were in fact charged for the gems?Quote:
Originally Posted by Sebi
check your itunes recent transaction.. see if there was a charge and a receipt for clas of clans purchased..
Isn't something about CoC in iTunes. It's The first time when I buy gems.
If You See Your Money Have Been Deducted In Your iTunes Account.. You Can Do This To Speed Up Your Waiting Problem..
1. Open CoC.
2. Click Setting On Right Bottom of The Screen.
3. Press Help And Support.
4. Choose Report An Issue.
5. Click Purchasing Issue.
6. Send A Email To CoC Teams And It Will Notified About Your Problem.
Do you have any receipt at all? Have you checked your credit card balance? If the purchase went through but you didn't receive your gems, it will be on the receipt. If not, I don't think the purchase went through at all and you'll be safe to make another transaction, or at least attempt.
OP you have some great replays here but this is exactly what you need to do :)
Quote:
Originally Posted by TheWho23