Hi! I have just updated the red version of COC and my game cant even load or log on! Just to check out if any others are facing similiar problems?
Already emailed SC, but no resolve yet! Guess I will be missing my war...
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Hi! I have just updated the red version of COC and my game cant even load or log on! Just to check out if any others are facing similiar problems?
Already emailed SC, but no resolve yet! Guess I will be missing my war...
Hope you find a solution soon!
Thank you Jackie! Really hope SC will be able to assist to get it done so I will be able to get back on track and the war too!Quote:
Originally Posted by JackieHope
Whenever you have such problems, you have to delete and reinstall the game. Your account will be saved at your device, so even when you delete it and reinstall it months later; your account would be safe and at yours. :)
I wanted to delete the game and reinstall, it states all data will be lost. Makes me ponder if I should delete & reinstall.Quote:
Originally Posted by Floris2410
Appreciate your sharing. Btw, have you tried it before?
All data won't be lost, otherwise it would be too easy to start a new account and that's impossible in this game at the same device.Quote:
Originally Posted by odyssey2043
Deleted it and reinstalling it now...hopefully everything's good :DQuote:
Originally Posted by Floris2410
let me know
tried deleting and reloading the game plenty of times and it's still unable to load! So no choice it's a bug SC needs to fix! Send them countless emails. Hoping they will fix asap!Quote:
Originally Posted by Floris2410
I have seen from the reviews, there are apparantly quite a few users who are unable to log in or even open the game after the red update. So, imo, don't update until the bug is fixed!
I ended up having a problem with In App Purchases. First I got an error message but then I had no option to buy gems at all plz help
im having the same problem your having...Quote:
Originally Posted by odyssey2043
When i updated the update about 1 hour ago i tried opening my game with the new red barbarian thing and as soon as i clicked on it. It just closed the app... the supercell sign didnt even pop up or anthing just black... plz i need help!!Quote:
Originally Posted by Xybertron29
has anyone found a soulution for this problem plz help me!!Quote:
Originally Posted by odyssey2043
is anyone having problems with opening your clash of clans after updating your clash of clans to the red update?? because when i updated my clash. My app clash of clans wont start up i just open it and just turns back off again...
plz reply!! anyone
I am having the exact same problem, My village has already been raided twice, and I can't continue with my upgrades another patch needs to be implemented asap. If I can't open the app I can't even donate! Please assist asap.Quote:
Originally Posted by Xybertron29
I have the same problem everyone else seems to be having. I updated the game, tried restarting, uninstalling, you name it, all to no avail.
Please fix this, it is not only affecting our ability to play the game/talk with fellow clan members, but is preventing a large portion of users from contributing to this campaign. I'm sure the bug isn't anything major, but I know for certain that the game is not opening, it immediately crashes...
There is no loading screen, the app just closes. Any assistance will be useful, please if there is a way to fix this let us know or introduce a new update addressing the crashes. How long would something of this nature take? This is extremely frustrating, being a paying customer who takes this game somewhat seriously.
Please assist ASAP SuperCell.
Thank you.
Hmmmmmm
My game doesn't crash since Red update..it loads twice :confused:
I get a message saying downloading content, midway through message disappears, and game reloads again..
Is this happening to anyone else?
At least my game isn't crashing..
What iOS are you using? You are lucky to be able to play this is killing me!Quote:
Originally Posted by Rick13
Im on 7.1.2 I think... lolQuote:
Originally Posted by rustyplayz
I've still got Halloween music going as well...:rolleyes:
Hm that is strange. I am running on 4.3 still (which is compatible) I am just unable to update my iPad past this since I have no computer which can handle the space (unless I erase everything which I am not doing).Quote:
Originally Posted by Rick13
I just hope that SuperCell sees this at some point and someone actually responds so that other people having this problem can finally play. It is quite annoying...
Hi,
This being stuck in a "content update" loop is not new and apparently happens from time to time after updates but eventually goes away. The only thing that seems to do the trick is to connect to a different internet network (public wi-fi for instance) or even 3G if you have the chance? Have you tried this?
Haven't tried it yet but I'll try it soon and get back to here with my results. If not hopefully it goes away soon.Quote:
Originally Posted by Anoushka
Thank you!
I'm still having the same problem. It's not fixed yet. Tried many times reloading and still no avail. Good thing I'm able to inform my clan.Quote:
Originally Posted by rustyplayz
Btw, I'm running on ios 4.3 too. Will update once fixed hopefully. Well, lets hope SC sees our message and resolve it asap.
Mate, I have deleted and reinstalled the game many times but to no avail. Same, the game wont load and just closes. But i saw alerts of war in the morning and tried opening...still not good :(Quote:
Originally Posted by Xybertron29
Keep posting so SC will do something to fix it! Thanks...
Well said rusty. Exact same problem here!Quote:
Originally Posted by rustyplayz
Doubt it'll help but will try anyway. And thanks for sharing btw. Fingers crossed!Quote:
Originally Posted by rustyplayz
Just a quick note, im running on ios 4.3. Wondering other gamers' version is it similiar?
hey Rusty your right!! With this bug not being fixed an abundance of people that is having this problem will have lots of problems. i dont know if supercell is even gonna read this but at least its worth a shot. Supercell11 plz!! PLZZ!!! fix this bug i think I know the problem. The problem is that who ever has an iphone that is not updated and only at IOS 4 will not be able to play this game. But if you (supercell) can fix that that would be lovely. I really love this game!! Not only me but EVERYONE in the world love this game. PLZ SUPERCELL can u fix this by just making this update compatiple for any IOS, From IOS 4-8 PLZ supercell Many people in this game will loose there account. People will start complaining and start deleting this game or just make a new account soo plz just do some maintanance fix and stuff.. This game is one of the Best Games Ive ever played. And it would be sad to loose all my work, time, and effort put in this game. So plz supercell... Ive played this game for a very long time and i really dont wanna start all over.. Thank you supercell. Plz fix the update:(:(Quote:
Originally Posted by rustyplayz
Same with me odyssey i could see my village getting raided and troops being finished and spells.. i really want this bug to be fixed. i dont wanna loose my account that i put all my work on it.Quote:
Originally Posted by odyssey2043
Guys so if you see this message do not delete your game or do anything. because on december 8 this update will end and supercell might put it back to the normal state. but idk its just my opinnion...
supercell plz plz plz!!! Fix the update :( all of us wanna play> none of us wanna loose our account that we all put our work, time, and effort in soo plz.. Thank you!!:(
Yes odyssey. im running this game on IOS 4.3.5Quote:
Originally Posted by odyssey2043
Thanks xybertron. Wonder if this only happens on ios 4.3. Rusty is on 4.3 tooQuote:
Originally Posted by Xybertron29
Dec 8th? Hope ur kidding?! It's way too long right? Gosh, really hope it's resolved asap. Now im starting to hate updates....Quote:
Originally Posted by Xybertron29
My village would be great target for looters...guess what goes around comes around! (when we all hunt for dead bases!)
Thts what it says on the app store it says this Join the fight and get the RED to decorate your town hall until december 8th... and so on soo thats why i think it will end on december 8.Quote:
Originally Posted by odyssey2043
Also ya odyssey i love raiding dead bases. BUT!!! how are we gonna hunt for dead bases when our GAME ISNT WORKING!! so PLZ SUPERCELL I REALLY WANNA PLAY CLASH OF CLANS!!!
maybe odyssey. I hope this bug will be fixed by thanks giving...Quote:
Originally Posted by odyssey2043
When I try to open my clash of clans on my galaxy S3 4.4.2 it wont go past the loading screen and wont load.... I guess im done..... :(
Hey dont say your done. theres still a chance. dont worry if they dont fix the update till december 8th ( which is th end of the RED thing) then say your done but dont get your hopes up. just hang opn there. im trying to hang on.Quote:
Originally Posted by Jessica0047
THIS IS WHAT SUPERCELL SAID....
Hey, I'm sorry to know about this but unfortunately we are now unable to support devices that run on iOS 4.3 or lower. Performance-wise we can't really guarantee the stability of the game neither the perfect quality of the graphics, so we advise players to update to iOS 5 if that's possible. Apologies for this inconvenience but I doubt this change is going to be reverted
Does that mean its the end for iOS 4.3 n below after this update or its just meant for Red update?Quote:
Originally Posted by Xybertron29
Doesnt sound good. Then its like stupid to update the red version as its not forced. Thought of just supporting the cause!!!
SC, should have options to revert or help us out, I hope. :(
Hi Anoushka!Quote:
Originally Posted by Anoushka
Appreciate your tips. Tried that but it is not working too. Any other way we can get this solved asap? Appreciate it!
P/s: Btw, will SC stop supporting the game for iOS 4.3 as mentioned by xybertron in the thread below.
Thank you!
On ios 8.1.1 and 7.1.2 same always repeat download contentQuote:
Originally Posted by odyssey2043
when using data cellular , but use wifi network i able log in to the game
Tried both methods. Doesnt work though. :(Quote:
Originally Posted by NoIndex
Am seeing alerts saying my village is being raided! Still awaiting and looking for ways to resolve it...
Wait a minute. This doesn't make sense or add up.Quote:
Originally Posted by Xybertron29
1: Why was I able to update in the first place when I'm currently running on iOS 4.3?
2: The language used sounds far from professional. That excuse doesn't sound legitimate "we can't guarantee the stability of the game"? Really? That sounds extremely bogus, because I know that they definitely can; having experience with App Dev myself. So the graphic textures are of a lower quality. That's reason for you to cut off all users? Come on!
3: As I cannot update my iPad past 4.3, and according to what has been posted I will be unable to continue playing this game. Does that mean I will get reimbursed for the money I apparently wasted on this game? It clearly shows 4.3+ as the required OS.
This still hasn't been resolved.
Mine coc is working fine, i'm running an ipad air btw. What device are you using?
Oh, I feel bad for you Ody. :l
Didn't know it was a real bug for lots of players.. Hope it gets fast fixed for everyone
Hi floris!Quote:
Originally Posted by Floris2410
Thanks for your support. But its just bad that alerts are in saying your village was raided by ....so and so.... And i cant do anything yet. Raiders having a field day on my village ;)
Main thing is, SC pls help to resolve our issues asap.
Thank you!
Agree rusty. Need to know the source of the reply. Not fair for gamers with iOS 4.3Quote:
Originally Posted by rustyplayz
If its true, we will need another thread on this issue then... Not only the red update.
SC, kindly assist to fix it asap!
Wonder if im still in my clan? Probably being kicked out after the war.
ULTIMATE SOLUTION OF THE LOOT PROBLEM!!!!!!!!!!!!!!!!!!!Quote:
Originally Posted by odyssey2043
Just kidding, I hope you can go fast bakc to ur account. :D
i have the same problem.. i can't open the game after being updated to RED.. have you guys solved the problem??.. i need to open the game,, since i'm the leader in my clan,, and damn,, i can't do anything about it now.... SC,, please fix this... COME ON...!!!!!
Hi Atirei!Quote:
Originally Posted by aTiReI
I sympathise with your predicament especially with you being the leader of a clan. First thing first, I am still unable to log in after the update and quite a number of other players are having the same problem. I reckon, SC will not be fixing it soon! Probably like what xybertron quoted earlier in the thread, we will need to wait until the end of the red period which is on 7th December!!!
As an alternate solution, I informed my co-leader/leader of my clan of my issue and she offered to help me to log on and collect resources and raid for me. Thus, at least my village losses will be limited and I will be upgrading my heroes too during this down time period.
My thanks to the understanding clan queen, JackieHope!
So, hope you could get someone you trust and they will be able to access your village and assist you until the new update is out (which I think is the most likely solution!).
Hope this will help you out!
P/S: other players, how are your progress? Any feed back from SC? Or is your game able to reload?
I've been having the same problem with crashing. I hope my clan doest kick me out because of this, no matter what rank you are if you don't participate in the war every sunday then you'll be kicked out of the clan.
same situation here,i tried to re-install but the problem still same
Guess more players are coming out and saying they are having the same problem! Really hope SC will do something about it!
My game is down since I posted this thread. Good thing, I managed to inform my leader about my problem and now she is collecting loot for my village. Maybe you guys, as an alternative solution, need to get someone you trust to access your village and minimise the resources loss, ie collecting it periodically.
Back to the problem, as mentioned earlier in the thread, xybertron mentioned that the red update will be ending on 7th December and hope that SC will come out with a new update. And then we will be able to get back on (worst case scenario) but it is very likely. So we will be offline for a long long time :mad:
I have emailed SC but still no reply. Hope SC staffs will do something to help all of us out who are stuck with the red crashed update!
I am having the same problem after installing Red update. It won't open game and just a black screen.Quote:
Originally Posted by odyssey2043
Odyssey, how is your leader signing onto game for you? Is it only one account per device? I'd like my leader to collect resources for me too.
Quote:
Originally Posted by odyssey2043
thanks for the solution.. but,, i kinda confused here.. how will they log in into our game??.. we gave them our game center ID+password or what??.. if they log in thru our game center,, would it be the same??.. iOS and already red version.. need some answer.. thank you..
Right after i updated my game it stopped working on my ipad, i click on the app and it opens and then immidiatly shuts back down after a few seconds. PLEASE FIX THIS ASAP i got wars to attend too!
Any news? Same problem here with iOS 4.3
My problem is not the same but after the red update, every time I open coc it shows downloading content for a mili second and restarts and the game works normally,earlier it used to download content only once but now it happens everything I open it up.
ipad mini 1st version ios 8.1.1
Hi guys & gals!
Thanks for coming out and sharing out your problems on the thread. It seems that quite a number of players are facing the same predicament and we are not able to log on to our game after the red update! And I know a lot of us will be so frustrated where our village will be gleefully targeted by all players (ie dead base!).
Anyway, back to the point, SC did not mention or reply to our problems. What I hope is that at least they can inform us, probably you all need to wait until the next update release or patch up. I don't think it is that hard to do.
We are still hanging out and have tried out various methods in trying to rectify the problem of logging on to the game yet to no avail.
As of now...no news whatever and keeping our fingers crossed that SC will at least have the courtesy to reply to us on our problem.
Thank you in advance SC!
P/S: players with similiar problem, keep posting on this thread so at least, hopefully SC will be able to reply to us! Thank you in advance!
Hey oddysey I can't log on now for 3 days and waiting, the worst part is I have an upgrade done tonight and that's the one that will get me to lvl 100 :( players forsure having a field day on my base
same here.. already 3days and a half now that i can't open my game.. sadly,, all my upgrades are all done,, and now they definitely are sleeping right now... why supercell didnt gave any statement about this??.. sucks.. :(Quote:
Originally Posted by Doviclashes
I'm afraid that on 7th december update they will write "requires iOS 5.1 or 7.1"Quote:
Originally Posted by odyssey2043
Angry birds did the same, one update had the compatibility with iOS 4.3 but didn't work for weeks and then in the next update "requires 5.1+" :(:(
I have my base with 6mil gold and 6 mil elixir :mad:
I'm afraid the same thing.. :(Quote:
Originally Posted by Cube97
anything from supercell yet regarding this matter? I want go on so badly!!! It's killing me lol!Quote:
Originally Posted by aTiReI
Hi dovi, cube, atirei
No news from SC at the moment. Seems like we could be in for a long long wait if at all we are able to log back on to our village.
Don't know what to say at the moment, but just keep updating and checking out on the progress of mates having the same problem. Maybe we can send more emails to SC to assist us on solving the problem or at least have an answer for us.
SC, any update or reply, please?
Thank you!
I am facing the same problems. Tried all methods but still not working. Tap the icon and nothing happen.Quote:
Originally Posted by odyssey2043
Its been so many days and when my friend showed me my map as we are in same clan, it hurts to see my village being torn down. Please fix the problems. I had been playing for so long and it has become part of my daily routine. Hope you guys can feel our agony. Thanks.Quote:
Originally Posted by Bel7474
On my ipad just 1 minutes ago " ehi come back, your village needs you"
:mad::mad::mad: but i can't play
Thanks SC.
we have to wait until 7th december...then we'll know if our old iOS is still in the compatibility list or not.Quote:
Originally Posted by Bel7474
Anyone have news or ways to resolve? Desperately waiting and dying to get in.Quote:
Originally Posted by Cube97
Hi CubeQuote:
Originally Posted by Cube97
Have similiar message like "leader, please come back, the warrior needs you" or something like that. Things have not been resolved as of now...:(
Hi all
Updates, nothing is working at the moment. No news or update from SC at all. Cross our fingers another week to go when the update is in.
Clashers are having a field day on our villages. Wonder if this is how SC is trying to improve loot or dead bases on the game! Lol! I reckon quite a lot of players are not getting good loot. But with our dead bases now, it will be good addition on the loot count!
Hoping things will be coming good soon...cheers and keep posting if you have the same problem until it is resolved.
Thank you!
The problem is that while updating and improving the game, eventually your iOS will be too outdated to run the more advanced, newer clash of clans. I hope that they keep compatibility for iOS 4.1, as when I had the old iPad it was running clash (I gave it away a few years ago).
The "funny" thing is that in one year i've never had a problem or a crash. Everything worked perfectly until the red update!
So iOS 4.3 works fine without any kind of bug.
The Red update suppose to help others but at our expense of our game. Supercell not doing anything, no one do anything. What is happening? These kind of things never happen to supercell before. Fixing problems always their priority to ensure everyone enjoy the game. Really puzzled this time.Quote:
Originally Posted by Cube97
Its getting out of hand now it's been already a week without word from supercell!!! Its like they don't even care about usQuote:
Originally Posted by Bel7474
Its been a week alright,, Supercell didnt gave any statement about this issues..Quote:
Originally Posted by Doviclashes
And,, its been a week now,, that i'm not in to my game.. :(
Well,, i believe the problem was not about the low iOS (4.3).. My two friends,, used iPhone 4S (iOS 7) and iPad mini latest iOS,, did have the same problem.. Can't log in,, always downloading content..
Supercell have to do something regarding this issues.. Many iOS users are so down right now..
the problem is not ios. i have newest ios for ipad mini..Quote:
Originally Posted by aTiReI
whenever i use my cell connection, it keep repeating "downloading content"
the problem fixed whenever i use my home cablenet.. i can't play outside my home...
Hi arzamondQuote:
Originally Posted by arzamond
Most of the players here have tried out all the methods mentioned before. Like on the solutions mentioned by SC. So, it's not like we are keeping this post when we have not tried the various methods to solve the problem.
You can refer to earlier posts to check it out. We are just waiting for an update or statement from SC...or update whatsoever to patch up the bugs for the red update.
Waiting patiently...:(
Hi BelQuote:
Originally Posted by Bel7474
Spot on for the title! Thumbs up! :) seeking solace in hard times!
I already posted this before but Clash is currently compatible with iOS 4.3 or later. We did not do anything in the (red) update to drop the lower versions but it's possible that with time iOS 4.1 etc will stop running the game or it will feel very clunky, which is only natural since the game has changed and grown a lot since the time it was released (we added more troops, buildings, introduced clan wars and so forth). I know many of you are waiting for the the red update to be over to see if everything goes back to what it was but honestly I cannot promise this.
I would advise you to follow these steps, if you haven't yet:
- delete unnecessary apps and big files
- close all the apps running in the background
- restart the device
- make sure your network has a strong and stable signal
- try a different network (different wifi, 3g etc)
- reinstalling the app does not cause much of a difference usually but if you're going to try this step, make sure your village is linked to Game Center
I had tried all methods including what you had mentioned. In fact, I try everyday in hoping that SC has resolve the problems. But still, no progress. I realized that people who update on own accord in App store faced this problem. My friend who do not update is ok with his account. Hope this information help in resolving the issue. Please look into it. Much appreciate. Thanks.Quote:
Originally Posted by Anoushka
Quote:
Originally Posted by Anoushka
The RED update was compatible with iOS 4.3 or later,, but why crashed??..
You said that Supercell did not do anything about this update to drop the lower versions,, but why crashed??..
And,, as far as I know till now,, many users who are using iOS higher than 4.3,, got crashed too because of this update..
And I've tried everything you had mention above,, nothing works.. :(
Now,, can you tell us what is wrong here?? Is it the bugs??..
Thanks...
Quote:
Originally Posted by Anoushka
Hi Anoushka!
Really appreciate your reply on our thread as it has been a long long wait for so many of the players. I believe most of the players have tried the methods you mentioned and still failed to log on after the red update.
So we are still waiting for the update from SC on the end of red.
Anyway, really appreciate your feedback! :)
Thank you!
Hi all
Finally we have some feedback from SC. To cut it short, summary as below:
1) iOS 4.3 players are safe at the moment and if you refer to Anoushka's reply iOS 4.1 will be at risk (gotta update at some point or later)
2) same methods to solve the red update crash proposed by SC. Well, we have done that. haven't we?? :p So, I suppose that we are all still stuck for the time being until the red update ends!
Hang on tight for another week then...:mad: no choice right?
P/s: mates kindly post your comments or opinions
Either case, we are still trying to see if there's something that could be causing this all of a sudden, and if we find the root of the problem we'll do our best to address it asap. I'm sorry that I cannot offer a solution right away other than the troubleshooting steps above, please give those a try
Hi AnoushkaQuote:
Originally Posted by Anoushka
Really appreciate your reply and feedback. As this matter does not affect me alone but to a lot of other players. For me personally, I did try out the methods that you suggested and from the forum on suggested solutions before posting this thread.
Anyway, really appreciate the update as we would know what to expect. High chances that we need to wait for the next update before we are back on.
Thank you again! :)
THanks a lot Anoushka.Quote:
Originally Posted by Anoushka
The users in this thread all have iOS >4.3 and before the red update in one year i've never had a single problem or a crash!
I have many friends with iOS 4/5 with the same problem.
it finally happened to me. i click to open it and it just closes right back up.Quote:
Originally Posted by odyssey2043
i finally got my dark elixer, dragon, and almost th8. do you mean that was all for nothing?
just because to support the cause? i think coc should just forget about the seasonal updates and just have a plain loading screen and thats it.
i dont know if im gonna try to restart or just give up on it . . .
. . Sad :(
Welcome in the club :(Quote:
Originally Posted by rocks77
We are in this situation since 25th nov.
If the game will be available again i'll do only forced updates.
Sorry to hear that rocks! But as Cube pointed out, we (a lot of players) have been stuck on this situation of not being able to log on much earlier. Worst still, some are leaders of a clan (can you imagine that?!)Quote:
Originally Posted by rocks77
So, as per SC staff's update, guess we need to hang on until the next date, probably due 7th or 8th December hopefully. And, like Cube mentioned, try not to update unless it's a force update in future!
Hard learned lesson I suppose!
Hang on tight!
9 days....:mad::(:confused:
i have both the crash and double load!!!!!!!!!Quote:
Originally Posted by Rick13
im so freakin nervous bout this, wat if mine never works
my account does the double load, gets on and crashes almost immediately!!!!!
plz supercell!!!!! help us!!!!!!!!!
Now i'm stucked with this downloading update loop. I already downloaded the update and it still keeps on popping after this red update. I hope you patch this one up.
so when this update ends and we get to log back on, is there a compensation for all the upgrades I could have accomplished in that 2 week period?
WOW. Very bad. I agree with that cause mine has had trouble loading
11 days :mad::mad:
My village is so dead :(
Hi guys! i currently experiencing the same problem as you all guys having.
I'm stuck in "downloading content" i tried to delete and re-install the app several times i even restore my ipod
then suddenly the game start up and my village is there! Thank god! what i did was i accidentally left my ipod in my bed while the game was loading to "downloading content" when i came back i saw countless attacks to my village! so... i was thinking the game will eventually loads up just be patient. i hope this experience of mine will help you guys!
Device: iPod touch 5th gen
iOS Version: 8.1.1