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Hi, I have problem when i try to buy some gems. I did contact apple support and they tell me they fixed it. That true because i can buy everything in apple store but just clash of clans doesnt work. Always have a mess " Your purchase could not be completed ". I went to apple store in the morning and the staff in there said he has no idea too and he said maybe sever clash of clans has problems. So pls help me how i can purchase :(.
Thanks.
Is your device jailbroken?
Is purchasing on in settings?
Let me know :)
Yes, it's on and i never jb my phone. i tried everything but it still doesnt work. And just clash of clans i can't make purchase. Always contact apple and apple can't fix it too.
We’ll figure it out. Here are a few suggestions to try:
- Did you make sure that in-app purchases are enabled in the device settings? Go to Settings > General > Restrictions and make sure that purchases are enabled! Do not do this if you are using someone else’s iTunes account or device, or if your parent, friend, etc. has set these to off on purpose!
- Apple changed their terms of service, in case you haven't accepted them you will not be able to purchase anything in the game. Please locate your settings, go to iTunes & App Stores, click on Apple ID, then View Apple ID, and scroll at the bottom to read the terms and conditions and accept them.
- If you receive the message "Verification required" or "Improve Apple ID Security" when trying to purchase gems in the game, just follow the instructions on screen and provide Apple with the required information about your method of payment, or fill in the security questions that are required by Apple. When the procedure is complete, log back into the game and the gems purchased will be added to your account.
If the above doesn't work for you, could you please contact Clash of Clans Support? Use the "Report an Issue” feature located in the Help and Support section of the game. They’ll be able to help you out!
I tried but it still doesnt work. And i use help and support in game. Hope they can help me fix it
Best of luck
I tried everything but I can't purchase gems.... I can purchase items from within the AppStore but can't within the game. Is there any workaround for this? I use the normal ios and its not jail broken. I am getting very frustrated that I'm thinking to quit the game :(
You want to quit because you can't pay them?Quote:
Originally Posted by Auditt05
Oh my...
Is your device jailbroken?
Are ingame purchases on in settings?
Not jailbroken and everything is onQuote:
Originally Posted by LordExcel
Contact AppleQuote:
Originally Posted by Auditt05