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Support tickets are used to report problems... I assumed they would acknowledge that there is a problem. How long does it take to respond to an email?Quote:
Originally Posted by AxionXD
Im surprised that you haven't experienced it. It happens very often in my clan. Maybe we are more active than yours and push through a lot more donations?
It wasn't a troll, but rather an overreaction.Quote:
Originally Posted by gorzo93
Someone in your clan has an internet problem, and shouldn't donate till they have/are at better internet.
This bug happens thousands of times daily, Sorry!
Ahh so that's why! I can't remember this happening until this last update. Did you notice it before then? And are you sure it happens not only to me? That troll seems to think that it has only ever happened to me and only once!Quote:
Originally Posted by kittehhoard
It's happened to me even today but there really isn't much SC can do. I suppose you did good by reporting the problem so they can maybe make an official fix in a future update but there really is nothing they can do for specifically you, they can't give you your time back and I'm assuming they won't give your gems back. Just let it goQuote:
Originally Posted by gorzo93
I just don't think it is acceptable for the "support" team of a company to act in this way. I have put money into this game and I assure you that I have never experienced any support that closes your ticket without responding. I know that they all use scripts, but it is still nicer than just closing a ticket and not acknowledging the customer, don't you think?Quote:
Originally Posted by willsolvit
Hey Gorzo when it happens go attack any goblin level and then end the fight (I think you don't even need to deploy troops).
I only tested this once a few days ago but that time it worked and the donated troops appeared in my cc after i came back from the fight.
Its just a glitch, and it's not a new one either, at the end of the day just deal with it, stuff happens and move on
I'll try this next time! Thank you!Quote:
Originally Posted by AnotherChief
So you are happy to play a broken game? And happy for support to ignore it's paying customers? You must have very low standards. If it's an old glitch then why hasn't it been fixed yet? Maybe because people are not reporting it?Quote:
Originally Posted by James169
Hmm, seems weird. They will usually reply this after they solve your issue.
supercell's response to problems that are reported is "there are no problems or we already implemented a fix" they're a joke