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HAY DAY RECOVERY CODE: PLEASE HELP
I am battling to log into my Hay day account. I am on level 52 and I have connected to facebook and google + but it is asking me for a recovery code. I have not been sent a code... I have tried everything. Can anyone please assist me in this.
Kind regards
Nicole
Please! Can someone please help me and respond to my queryQuote:
Originally Posted by Nicole1988
Hi,
A recovery code can only given by Support if the farm has been declared lost by its owner.
Have you contacted Support recently? Is this your farm you played from level 1 till now? Does anyone else ever played/loaded your farm on their device?
Thank you for your reply. Yes I have contacted the support team many times.
I am waiting on their reply.
Yes It is the farm I have only played from level .
My farm has only ever been on my device. I have never loaded it on
any other device.
Do you know how this could have happened? Do you know how long
it will take for the support team to reply?
Any other assistance would be greatly appreciated!
Thank you !!
How did you contact Support, is it by email? Do you have any ticket number you could share?
I have no idea what happened but will try to ask for more info.
I have contacted support through email and through the game itself.
I have literally tried everything. I have sent quite a few messages in total to both email
and game.
Could you please explain what a ticket number is?
Thank you!
#6502868
Above is the number I received when support replied saying that
my query is under review...
Im not sure if this is my ticket number...
Hi,
Support is looking into it and they will get back to you soon.
Meanwhile, could you follow links in the email sent by Support (where you find your ticket number) to check ticket status, or check your spam folder email for any mail sent by Support. Recovery code could be somewhere in there.
Hi there,
I really appreciate you looking into this for me. You have been very helpful.
This may be a stupid question but what is a ticket number? Is it what I
sent you in my previous message?
I have searched all folders in my email account and cannot find a recovery
code unfortunately.
I will wait patiently for supports reply.
Thank you so much
Yes, the ticket number is what you posted in the thread above.
BEFORE the update, when you report an issue, you will receive an automatic email entitled: "Request received: Hay Day Lost Farm - #25xx0xx". Each time Support replies to you, you will receive another email with "[Supercell]" tag in the title. Also, in these emails, you can click on the ticket number and check your ticket status on the support website.
May I ask what was your previous issue when you contacted Support? Is it about a lost farm?
AFTER the update, you can now read more FAQ (Frequently Asked Questions) and contact Support from within the game. There is no ticket number anymore. When they answer, you will get a game notification (just like when your cow is ready). However, given it is easier and a lot of player contact Support everyday, they need some time to get back to you.