Why Bug Report Section?

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October 21st, 2014
786

Why Bug Report Section?

http://forum.supercell.net/showthrea...=1#post3066923

Quote:

Thread are closed or merged to avoid duplicate threads talking about the same issue clogging the forum.

Forum is for game discussion among players, Supercell does not provide Support through forum, hence closed thread does not mean the case is solved. Advice you receive on forum is from other's players experience, even Moderators are players, not Supercell employee.

Players experiencing problem need to contact Support through the game. They have backlog and won't be able to answer instantly or during weekend. However, I also read that some people are able to use the shop and newspaper again so the message must have been received by Support.

Hang in there, it will get better.

if you closed some thread, without solve the problem, then Why Bug Report section?
October 21st, 2014
Kaptain Kat

The bug report forum is there to report bugs players experience in the game. However it is not there for supporting individual players with individual issues. In most cases support needs to look into the farm itself to provide an answer and we cannot do that through the forums.

There are some cases where we can be of assistance providing information to a player on how to try and fix their problem themselves.

In addition it is there for example during update times to get a quick handle on any bugs that appear with an update and pass them on to game devs as fast as we can so they can look into it and possibly fix it.

So in short Meonhoc's response was spot on as there is a difference between generic bugs which affect all players and issues that affect individual players.
October 21st, 2014
Coltssuperfan14

Everyone has generic bugs
October 21st, 2014
Leve25

its a mass problem !

Its not an individual problem !! The RSS and DD problem have been reported on daily basis by massive amounts of players and am on the 20 day of not playing !!
October 25th, 2014
Alphos

Do you expect reporting it again will help it get solved faster ? Do you feel reporting it again is necessary to bring Supercell's attention on the bug ? Do you believe all bugs can be solved with a flick of a wand ?

A "Bug reports" section is useful for the team to see the extent of a given bug in terms of numbers of players affected, worldwide repartition of the issue, ISP breakdown, device and OS distros and versions, or plenty of other criteria one wouldn't think about at first glance.
It's also useful to the community to avoid submitting duplicate reports (which is just time wasted for the resubmitter) and to know the devs are aware of the problem. It is not a section in which to rant or ask for a refund.

Sorry for the 3-day bump, I just felt that needed to be "written out loud".
October 25th, 2014
Kaptain Kat

Quote:

Originally Posted by Alphos

Do you expect reporting it again will help it get solved faster ? Do you feel reporting it again is necessary to bring Supercell's attention on the bug ? Do you believe all bugs can be solved with a flick of a wand ?

A "Bug reports" section is useful for the team to see the extent of a given bug in terms of numbers of players affected, worldwide repartition of the issue, ISP breakdown, device and OS distros and versions, or plenty of other criteria one wouldn't think about at first glance.
It's also useful to the community to avoid submitting duplicate reports (which is just time wasted for the resubmitter) and to know the devs are aware of the problem. It is not a section in which to rant or ask for a refund.

Sorry for the 3-day bump, I just felt that needed to be "written out loud".

Hi
And thank you for writing this out loud because it is spot on!

Quote:

Originally Posted by Leve25

Its not an individual problem !! The RSS and DD problem have been reported on daily basis by massive amounts of players and am on the 20 day of not playing !!

More people are experiencing this yes but it is not a mass problem affecting everyone out there.
Furthermore these particular issues have to be taken up with support and only they can fix it for an individual farm or supply an answer as to why an individual farm is having these issues. This cannot be solved by the user or through the forums. Therefore we have been directing everyone to contact support from within the game.
November 7th, 2014
BowtieBBuggles

Individual Support? Out Loud

Quote:

Originally Posted by Kolonistje1

Hi
And thank you for writing this out loud because it is spot on!

More people are experiencing this yes but it is not a mass problem affecting everyone out there.
Furthermore these particular issues have to be taken up with support and only they can fix it for an individual farm or supply an answer as to why an individual farm is having these issues. This cannot be solved by the user or through the forums. Therefore we have been directing everyone to contact support from within the game.

I sent in a support ticket 4 weeks ago. I have received 4 "generic form letter" responses that were not individually based at all. They DID NOT PROVIDE ANY INDIVIDUAL ADVICE as to how the issue could be fixed. It is the major bug being discussed. If your farm was as disabled as those with this problem and you received the level of support I've received, you'd be squawking too. Want to trade farms and you can deal with it? It would be nice to receive some indication from SC about what they are doing about it or are they too busy counting their cash? Your defense of SC is ridiculous.
November 7th, 2014
Kaptain Kat

Quote:

Originally Posted by BowtieBBuggles

I sent in a support ticket 4 weeks ago. I have received 4 "generic form letter" responses that were not individually based at all. They DID NOT PROVIDE ANY INDIVIDUAL ADVICE as to how the issue could be fixed. It is the major bug being discussed. If your farm was as disabled as those with this problem and you received the level of support I've received, you'd be squawking too. Want to trade farms and you can deal with it? It would be nice to receive some indication from SC about what they are doing about it or are they too busy counting their cash? Your defense of SC is ridiculous.

These are issues only support can't help with. This wasn't defending SC but explaining why there is a bug section on the forums.

Attacking SC won't help the situation either.
November 8th, 2014
BowtieBBuggles

So what does a person do?

Quote:

Originally Posted by Kolonistje1

These are issues only support can't help with. This wasn't defending SC but explaining why there is a bug section on the forums.

Attacking SC won't help the situation either.

Well, you tell me what gets their attention? It isn't an attack, it's a reality of the situation. No one has contacted me individually, no one from SC has commented on the situation (this is not a minor glitch, no matter how anyone wants to portray it). We have spent a good deal of money and unfortunately, once paid, app developers can hide behind iTunes or google play without any ramifications. I've gone through the proper support channels. So, where is support on this issue?