Supercell will respond to your emails!

I made a post recently about how Sc will not respond to your emails, and I was wrong. I had issue with making a purchase on a discount offer of diamonds and emailed them about the problem and it took them longer than I felt necessary to respond-I emailed them Friday evening and they responded Monday morning-fair enough. They did not say they would give me the offer that I was originally offered but they would give me a 10% bonus on any offer/or full priced diamond purchase I made in the next 7 days.. Stemmed kinda lame since I had a 60% off the $5 package for 130 diamonds for $2 but hey.. Just today I received a 60% off discount on the $20 package for $8 for 570 diamonds, which I purchased-and was actually able to. So since I took the time to complain, I wanted to take the time to say I was wrong, and say thanks.

Glad it worked for you and that you took the time to post this. Super Cell's support is getting much better then it used to be-IMHO.

When it comes to a player wanting to buy diamonds, ♥♥♥♥♥♥cell is right there to help.

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Originally Posted by dls881

When it comes to a player wanting to buy diamonds, ♥♥♥♥♥♥cell is right there to help.

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And when you are missing diamonds...I think you would be just as well off telling a brick wall about your problem.

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Originally Posted by plaineater

And when you are missing diamonds...I think you would be just as well off telling a brick wall about your problem.

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Hahahahahaha, reading this made me actually laugh out loud. Funny, funny.

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Originally Posted by dls881

When it comes to a player wanting to buy diamonds, ♥♥♥♥♥♥cell is right there to help.

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Have you had trouble getting hold of our support team yourself? I'd be happy to help you get your ticket resolved if that's the case.

And yes, purchase related issues take precedence as they involve real money transactions, which are often more time sensitive and urgent for users than bugs and/or design suggestions.

I had an issue with accidental diamond use and I email them. I am happy to say that they responded within 24 hours. I guess I was lucky

I was also offered to get 10% extra diamonds on my next purchase if I did it within 7 days. But come on, it's quite a big difference to the 80% discount offer I got on 130 diamonds for 99 cents .. So I think I'll pass this time. Hopefully I get a good deal on a small package again, until then, I'll just grind for my diamonds lol :D

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Originally Posted by PinkStarbelly

I was also offered to get 10% extra diamonds on my next purchase if I did it within 7 days. But come on, it's quite a big difference to the 80% discount offer I got on 130 diamonds for 99 cents .. So I think I'll pass this time. Hopefully I get a good deal on a small package again, until then, I'll just grind for my diamonds lol :D

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Lol. Yea that's exactly what I thought. For the $2 I was gonna spend for 130 diamonds I would only get 55... No thanks! But luckily I got the %60 off the $20 package so that was a lot better. And they still have me the extra %10 so woohoo! Not sure what I'm gonna do with all these diamonds yet.. Probably hold on to a couple hundred to save for wasting lol! :)

Hi Steve,

You are my last hope!
Could you please help me resolve this ticket#640966)? My son has spent a lot of money (and time) and now has lost his village. I need somebody at Supercell to help us reconnect his account to his village.
We are pretty desperate.

Thank you so much for your kind help.
Tamara

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Originally Posted by SuperSteve[Supercell]

Have you had trouble getting hold of our support team yourself? I'd be happy to help you get your ticket resolved if that's the case.

And yes, purchase related issues take precedence as they involve real money transactions, which are often more time sensitive and urgent for users than bugs and/or design suggestions.

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Hi Steve, I thought I already posted this message but I can't find it so here it is again.i see below that you are willing to help with a ticket. You are my last hope and I am desperate.
I opened the ticket 640966 but no reply yet. My son's ipod got stolen and his COC was not connected to the game center. We can't retrieve it (tried all your suggestions). He has spent a lot of his pocket and birthday money on his village. Please help us retrieve the village.
More details are in the ticket.
Thanks a million.

p

Quote:

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Originally Posted by SuperSteve[Supercell]

Have you had trouble getting hold of our support team yourself? I'd be happy to help you get your ticket resolved if that's the case.

And yes, purchase related issues take precedence as they involve real money transactions, which are often more time sensitive and urgent for users than bugs and/or design suggestions.

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I have sent email to the support two times 2 weeks ago or mor and till today no answer from them , i just got case ticket Request received: Hay Day Report Problem - #608591

@Chinophil - It looks like Ana is helping you out now, so you should be set soon.

@Isultan95 - Are you sure that you're logging into Game Center with the ID that is linked to your higher level account? Once you do that, completely relaunching the game should get you back in.

-jpaw

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Originally Posted by JPAW[Supercell]

@Chinophil - It looks like Ana is helping you out now, so you should be set soon.

@Isultan95 - Are you sure that you're logging into Game Center with the ID that is linked to your higher level account? Once you do that, completely relaunching the game should get you back in.

-jpaw

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Dear JPAW , i have logged in my old game center which my high level farm was saved to but it still load the level 13 farm .

my old farm was linked to id : isultan95

And also was connected to facebook name sultan gameplay email : sultan95@yahoo.com

Even i got over 150 likes for my farm and i have over 450 friend in that game center id

please help me

Recently I had a problem in purchasing diamonds. Made my purchase and got my receipt, but no diamonds were transferred to my HayDay profile.

Sent email to SuperCell and got no reply. Waited a week and sent another email including my receipt in the transaction- still never got a reply from SuperCell.

Finally about 3 or 4 weeks later, 275 diamonds were added to my account but still no reply from SuperCell. Even checked my spam folders.

Then the only email I finally got from them was an automated one asking for my opinion of their customer service. Thought that was kinda funny.

Quote:

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Originally Posted by SuperSteve[Supercell]

Have you had trouble getting hold of our support team yourself? I'd be happy to help you get your ticket resolved if that's the case.

And yes, purchase related issues take precedence as they involve real money transactions, which are often more time sensitive and urgent for users than bugs and/or design suggestions.

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My ticket ## is #2728305. I emailed about a week ago and still no answer.

Quote:

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Originally Posted by SuperSteve[Supercell]

Have you had trouble getting hold of our support team yourself? I'd be happy to help you get your ticket resolved if that's the case.

And yes, purchase related issues take precedence as they involve real money transactions, which are often more time sensitive and urgent for users than bugs and/or design suggestions.

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Steve,
I have an account on which I've spent a ton of money on and plan to spend more in the future. However this account was lost because I had to resest my phone. I was not signed into Google + and I have already emailed the supercell support team who have failed to return my emails. PLEASE HELP!!!

I lost my farm. It was an accident, I installed hay day in my new tablet and i accidentally clicked to maintain the new farm. It was an accident and I want my old farm back.I have sent 3 mails in order to have my farm but no one answers me.
It is a shame that a worldwide game, with all that players and ACTUALLY making things to make the game more attractive to the players, doesn't have a group of people to answer and resolve the problems players are having.
If the support was working, supercell's image would be the game producer that we couldn't complain about. And then, I could say ''don't worry, any problem they will answer you, they're not like some other game makers''. But it's not like that.
I'm really sad about this.
My boyfriend had troubles with his account on some other game and he had his answer three days after.

Are you proud of what you CAN'T get?

Found this thread quite interesting to be at the top since i sent an email to them about the recent personal train issue.

They are aware of the issue...and sent me an email within a few hours...i was surprised and very happy.

If mods could make a sticky or respond soon...as i see a giant wave coming as personal trains become unlocked. Better to prepare for the tsunami before it strikes than after.

I am a huge fan of clash of clans but I recently lost my village I had to restart my phone and it erased everything I had on it, I know you guys are busy down there but I would like a response from your team I've been waiting for a few days now and I'm a patient person I put a lot of time and money into this game. I forgot to connect my village with Google+ and Facebook. I was just hoping for a response soon and a little help. I would really appreciate it (3770408) is my case number I would love to hear from your team soon and sorry for being a bug.

Quote:

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Originally Posted by SuperSteve[Supercell]

Have you had trouble getting hold of our support team yourself? I'd be happy to help you get your ticket resolved if that's the case.

And yes, purchase related issues take precedence as they involve real money transactions, which are often more time sensitive and urgent for users than bugs and/or design suggestions.

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I sure could use some help. I have had no contact with supercell after a weeks worth of emails. I can see my old base but I cannot get it to my new phone. My old phone broke and I tried to log into CoC with my google plus and it did not give me my old base....wth is going on. I spent way too much money on this game to let me base go to waste like this. I need it back please.

Oops reviving an old thread so time to close it.

Quote:

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Originally Posted by JJT2200

I sure could use some help. I have had no contact with supercell after a weeks worth of emails. I can see my old base but I cannot get it to my new phone. My old phone broke and I tried to log into CoC with my google plus and it did not give me my old base....wth is going on. I spent way too much money on this game to let me base go to waste like this. I need it back please.

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This is also the Hay Day forum.

Did you receive a ticket number on any of the reports ? That would be your confirmation it was received.
unfortunately we can't look into these ticket numbers. Sending in multiple tickets for the same issue won't help get your problem solved any faster. In fact it will only increase the workload meaning everyone will have to wait longer for a response.

Here's a link to a guide on how to restore a lost village. If you can't get that to work you would have to wait for support to contact you.

http://forum.supercell.net/showthrea...gle-User-Guide