We shouldnt be penalise for boosting barracks when there is maintenance !

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September 30th, 2014
Sgalibaba

We shouldnt be penalise for boosting barracks when there is maintenance !

hi Supercell,
We should not be penalise for boosting our barracks when maintenance pops up!
Sometimes we boosted our barracks n we received the maintenance notice only 30minutes later -maintenance for one n half hour....by the time we logged in, we should be able to continue our boosts! And not to be forfeited!!
Please look into this....My boosts have even forfeited so many times because of ur maintenances! So unfair
September 30th, 2014
Brenn

Quote:

Originally Posted by Sgalibaba

hi Supercell,
We should not be penalise for boosting our barracks when maintenance pops up!
Sometimes we boosted our barracks n we received the maintenance notice only 30minutes later -maintenance for one n half hour....by the time we logged in, we should be able to continue our boosts! And not to be forfeited!!
Please look into this....My boosts have even forfeited so many times because of ur maintenances! So unfair

They warned us days in advance. Your fault you didn't pay attention.
September 30th, 2014
EvilRayquaza

Quote:

Originally Posted by Sgalibaba

Please look into this....My boosts have even forfeited so many times because of ur maintenances! So unfair

Life's unfair.
September 30th, 2014
Bulldog241

I thought boosts where paused during maintnence?
September 30th, 2014
Logix

Quote:

Originally Posted by Brenn

They warned us days in advance. Your fault you didn't pay attention.

They gave us an exact time? I didn't see it. I want a refund of the ♥♥♥♥ I just boosted if I didn't get warned 2 hours in advance.
September 30th, 2014
Logix

Quote:

Originally Posted by Bulldog241

I thought boosts where paused during maintnence?

That would make sense. Ill see, I had 43mins left on all my barracks AQ BK and SF.
September 30th, 2014
CoFusion

Yup same deal, didn't do the time zone calculation, and only expected the maintenance to be 10-20 minutes, now it's already over an hour later and I'm still waiting so I can at least get a few minutes use out of the 60+ gems I used boosting to farm.
September 30th, 2014
EveLapple

They should display server time somewhere in the game.. would be really helpful.
September 30th, 2014
DriverJim

Well, better late than never but . . .

That little icon with gears in it that occasionally gets an (!) icon? Tap that, then NEWS tab. Maintenance Break warning has been in there for at least a week (before the Friday Break) with the time 0530 UTC.

Granted, figuring out the time-zone difference sucks. 0530 there is 2330 where I am, as an example. The only reason I know this is one of the military members of my Clan knows the world time-zones. Beyond that I would of Googled it and figured it out myself.

Well, that and I look at the CoC Facebook page once a day to see if there's anything I need to know.
September 30th, 2014
Logix

Quote:

Originally Posted by DriverJim

Well, better late than never but . . .

That little icon with gears in it that occasionally gets an (!) icon? Tap that, then NEWS tab. Maintenance Break warning has been in there for at least a week (before the Friday Break) with the time 0530 UTC.

Granted, figuring out the time-zone difference sucks. 0530 there is 2330 where I am, as an example. The only reason I know this is one of the military members of my Clan knows the world time-zones. Beyond that I would of Googled it and figured it out myself.

Well, that and I look at the CoC Facebook page once a day to see if there's anything I need to know.

Wait so its 0530UTC for all the maintenance days? I can only recall 2 maintenance days out of 3. But isn't today the last one? So they didn't really have an actual time really just the days they would be. And I know they can change the time on the fly because they just did it. "Please try again in about 15 minutes." 2 minutes later it said "20 minutes." This means they can set up a message 2 hours each maintenance break for the boosters. Not hard.
September 30th, 2014
DriverJim

Lifted directly from the CoC Facebook page:

https://fbcdn-profile-a.akamaihd.net...a8a1a93b413fe7Clash of Clans

September 25 · Edited

Chief! Our servers are being updated. This means we're going to have maintenance breaks expected to start at 05:30am UTC on Saturday, Sunday and Tuesday. To make the deal sweet for you, the first one will start a 1 Gem Resource Boost Special! This will last until the last maintenance break on Tuesday. Boost responsibly!

There ya go. I bolded the last two words so that it would stand out and grab your attention. Hopefully, everybody that's griping about Boosting non-Collectors when a Break is scheduled. Make it a point to visit this Facebook page as Supercell is usually very good about posting scheduled breaks there. Same here on the forum under the Announcements Tab from the Main Page.
September 30th, 2014
Logix

Quote:

Originally Posted by DriverJim

Lifted directly from the CoC Facebook page:

https://fbcdn-profile-a.akamaihd.net...a8a1a93b413fe7Clash of Clans

September 25 · Edited

Chief! Our servers are being updated. This means we're going to have maintenance breaks expected to start at 05:30am UTC on Saturday, Sunday and Tuesday. To make the deal sweet for you, the first one will start a 1 Gem Resource Boost Special! This will last until the last maintenance break on Tuesday. Boost responsibly!

There ya go. I bolded the last two words so that it would stand out and grab your attention. Hopefully, everybody that's griping about Boosting non-Collectors when a Break is scheduled. Make it a point to visit this Facebook page as Supercell is usually very good about posting scheduled breaks there. Same here on the forum under the Announcements Tab from the Main Page.

No thanks, I don't pay them money to take time out of my schedule to hunt down information for something as simple as setting a schedule 2 hours before any maintenance break and putting it on our bases like they do the maintenance break in red letters. It's a simple solution to a problem that shouldn't exist.
September 30th, 2014
Logix

Quote:

Originally Posted by Bulldog241

I thought boosts where paused during maintnence?

Confirmed, BOOSTS are NOT PAUSED during maintenance.
September 30th, 2014
DriverJim

Quote:

Originally Posted by Logix

Confirmed, BOOSTS are NOT PAUSED during maintenance.

So what is that going to do to the One Day boosts once the Collectors are reset to standard? End it early?
September 30th, 2014
EveLapple

Quote:

Originally Posted by DriverJim

So what is that going to do to the One Day boosts once the Collectors are reset to standard? End it early?

All one day boosts used before the maintenance works as normal except you will not be able to boost it again for 1 gem.
September 30th, 2014
CoFusion

Quote:

Originally Posted by CoFusion

I knew the boost was coming but didn't think to convert the UTC as I'm usually asleep or not on when the maintenance occurs, I also assumed a maintenance was only 15 or 20 minutes. I had just started a barracks boost session along with hero's and spell factory, just to catch a maintenance. At first I didn't really care, but as I kept checking back I grew more annoyed, now an hour and 45 minutes later(7 times as long as I expected! I am still waiting)

Now, several pages of this thread have been left arguing whether it is supercell's fault, or the users. Simple answer is that it is both. Because Supercell doesn't care because they get the money anyway, the burden is placed on the user, forcing the user to have to take the responsibility. BUT, this is a game, there should be no burden placed on the user, and as an industry where we are customers, many of whom pay hard earned money to perform these boosts, Supercell should be taking the responsibility and fault (whether it is rightfully theirs or not). If anyone reading this has ever worked in an environment involving customer service, the number one rule is that the customer is always right (even if you believe they're not).

These boosts accumulate about a dollar per player in these incidents, why should I have to burn my dollar? I work in a deli and have had customers ask for a pound of expensive roast beef only to decide they don't want it when they go to pay. It's the customers fault, but we can't put it back so $16 is burned from our departments pocket because the customer is always right. If some average small town deli can do this I don't see why a company that made over 800 million dollars in revenue can't restore some gems that doesn't even come out of their pockets.

http://forum.supercell.net/showthrea...=1#post2927546