Changes to personal train

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Originally Posted by ilovehayday

Okay so what does that mean? Can I not submit a ticket if I need to then? Not that I mind, I rarely send them in, but worth noting in case anyone else needs to know.

Good, back to homework then :) Thanks for the help! :)

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oh you can still send in a ticket. But I need to collect a few player IDs which will be passed on directly to SC staff.

this ID is a unique number to identify 1 particular game. With these SC will investigate the PT issue since they have to be able to reproduce it first to find a fix. So to identify a few farm affected by it we need to collect some of these IDs.
In the old reporting system there is a do not delete this part in the email. One of the things listed there is a player ID.

Quote:

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Originally Posted by Kolonistje1

If you don't get the player ID number then please save your time. I need that number. Farm name alone is not enough information.

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I sent you a pm with player id.

if you reported an issue in game at some time the player ID is to be found in your mailbox in the support teams auto reply.

Hope this helps to get more player ID's to the team :-)

Here is the new/test in-game help centre that I can see - posted for the mods' benefit in case you need to tell someone where to go ;)

(Delete this post if you like.)

Tap gear/wheel to get to settings (as before)
Tap Help and Support (as before)
Brings up a list of topics (the same as the support pages here) thus:

Screenshot 1)
https://farm6.staticflickr.com/5594/...f6b25964_z.jpg



Scroll down the page to see more topics.
Tap on any of them to see sub topics thus:

Screenshot 2)
https://farm6.staticflickr.com/5555/...743bb64a_z.jpg

(In this case I tapped on "Social".)

Tap on any sub topic (brings up the same text as in current support pages)

The magnifying glass icon is, as you will know, a search facility - tap at any stage to search for topics.

At any point, tap the rectangle top right of screen to open a conversation with (I presume!!?) the support team - and you will get this:

Screenshot 3)
https://farm4.staticflickr.com/3866/...85c4bb6d_z.jpg


As you can see, the only visible pre-filled info is the name of my farm

Tap the image icon (first of the two images top right of screen) to add a screenshot, tap the arrow/triangular plane icon to send your message. I haven't dared to send so I don't know what happens next :) (Edit! I sent something and it switched automatically back into my game with a little notification telling me my message had been received.)



NB: I am not suggesting people contact SC without reading all the answers in a topic first -- as ILHD has already said, the pages are pretty comprehensive.

I'm having same proble. My train maintenance is 2.5 hours. For second night in a row, my train is still in maintenance when I wake up in the morning when it has been 7 or 8 hours since last used. Something is not right.

My personal train is supposed to come every 3 hours. I last sent it OVER 9 hours ago, and the maintenance says I still need to wait another 2 hours before using it again.

I would like all my upgrade bars back please, if this is how it's going to work now.

(I'm using an iPhone 4S running iOS 7.1.2)

<3

I reported same issue this morning thru the game. Got home from work tonight and the same thing. Reg train came but I couldn't send out my PT. I do know that previously there was a glitch that was allowing me to get my PT about every hour instead of hour and a half. This was known and I suppose being worked on.

Thank you everyone for sending in your player IDs. We have passed them all on to Supercell and they have enough IDs now to investigate the problem and have been working on it.

Unfortunately I don't have any more information to share about this issue at the moment but just wanted to thank you all for your help and let you know Supercell is working on it.

Sorry for the inconvenience!

thank you also pitchfork for that detailed information on the new support system!

Quote:

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Originally Posted by kismetsghost

They seem to have changed the way the personal train timings are worked, I have noticed that when you are offline the timer now stops so instead of getting up in the morning and finding a personal train ready to load it still has as much time to refuel as when you switched off the night before.

Is anyone else having this problem?

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I am. When I woke up there was still time on my train. Just checked the time and got off for awhile and it was the same time when i got back on. Hope this gets fixed!

Woke this morning to my PT train ready to go.. Have they fixed the glitch, or is it an on/ off problem?