Quote:
Originally Posted by Kolonistje1
This is the system on my game now. I no longer have the one you showed in the picture.
I'm confused....
Printable View
Quote:
Originally Posted by Kolonistje1
This is the system on my game now. I no longer have the one you showed in the picture.
I'm confused....
Perhaps there are different versions for different devices, I only see the FAQ support screen.
Quote:
Originally Posted by ilovehayday
LOL me too!
I took a new screenshot. You can see the bees on the right side now.
http://i1355.photobucket.com/albums/...psdeyjd1uo.png
I'm not denying you but mine is different than this. It changed with the update. I can't take a photo with bees lol the new help and support covers up the whole screen now. :)Quote:
Originally Posted by Kolonistje1
I thought this was the case, kismetsghost, but I have it on both my Apple and Android.
Weird! lol
Makes sense for the confusion from an earlier thread I made. Is this a glitch?
I don't doubt your screenshot either just a tad confusing lol and that also makes me curious.Quote:
Originally Posted by ilovehayday
Not 100% sure it is possible they are testing out a new layout for support but not for all players at once.
I just checked android and that is the same for me as my screenshot.
could you tell me what happens if you tap "contact us" ? Can you get it to generate an email with a player ID ?
Edit: new information is they are testing a new system for players looking for help and you are one of the few to have this new system.
Okay cool. This is confusing to me too. I am wondering if it is a test because it has a "is this helpful" at the bottom of each FAQ.Quote:
Originally Posted by Kolonistje1
But yes, if I go to contact, I get a new window to generate an email with my farm name already included. No number, just my farm name.
On a side note, might I make my opinion: It has a handy little camera icon which makes adding photos a breeze so if this is a test, SC, count me in! :) Like I tried saying earlier, I like to help others on here so this really IMO will help other players if implemented. The FAQs are outstanding and I have been reading many of them to help those with future questions.
Ah that's very good to hear! (And yes this is a test, my edit and your post crossed)Quote:
Originally Posted by ilovehayday
Does the email include your player ID ? Which is a number ? (Dont post it here) but just to make sure.
If so would you mind posting the path how to get there since I can't reproduce that?
Like tap settings..... Etc.
No it doesn't include a player ID number.
If you don't get the player ID number then please save your time. I need that number. Farm name alone is not enough information.Quote:
Originally Posted by ilovehayday
Okay so what does that mean? Can I not submit a ticket if I need to then? Not that I mind, I rarely send them in, but worth noting in case anyone else needs to know.Quote:
Originally Posted by Kolonistje1
Good, back to homework then :) Thanks for the help! :)