Diamonds disappearing

Hi

Has anyone else been loosing diamonds.

I lost 4 diamonds a couple of weeks ago out of nowhere for sure and i have had a feeling before that, that my diamonds was missing without being totally sure.

Now my wife has had the same problem.

Last night she had 14 diamonds, she knows this because she only needed 1 more to be able to expand some queue that needed 15 diamonds.

First thing in the morning she noticed that she now only have 1 diamond so while she was sleeping somehow 13 diamonds had disappeared.

Since it happened while she slept, it seems unlikely that she should have accidentally used them for something and also nothing would consume 13 diamonds in one slip of the finger and normally she never looses diamonds because of using them by mistake.

Diamonds do not dissapear by itself, you probably speed up something.

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Originally Posted by DarkHero

Diamonds do not dissapear by itself, you probably speed up something.

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I'm sorry but what part of "There were 14 when she went to sleep and 1 when she woke up" was it, you did not understand.


Yes, she could have sleepwalked into the livingroom, turned her tablet on and used diamonds to speed up things but i find that highly unlikely.

She never uses diamonds to speed up things and if she accidentally pressed some button to speed up something she would have had to do more than one speedup as nothing i know of uses exactly 13 diamonds in one push.

Quote:

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Originally Posted by hmadsen

I'm sorry but what part of "There were 14 when she went to sleep and 1 when she woke up" was it, you did not understand.


Yes, she could have sleepwalked into the livingroom, turned her tablet on and used diamonds to speed up things but i find that highly unlikely.

She never uses diamonds to speed up things and if she accidentally pressed some button to speed up something she would have had to do more than one speedup as nothing i know of uses exactly 13 diamonds in one push.

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I have read it, but as Supercell said in their support page, diamonds do not dissapear by itself.

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Originally Posted by DarkHero

I have read it, but as Supercell said in their support page, diamonds do not dissapear by itself.

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I have to disagree that diamonds don't just disappear I purchased 275 diamonds 6 days ago for £6.99 I already had 10 so that gave me 285 diamonds I only used 100 diamonds to hire Tom the hire boy that day yet later that day I only had 11 diamonds remaining so 174 diamonds have just disappeared I know I haven't used them I know that I haven't used them accidentally as I have "double tap to confirm" enabled yet they are trying to tell me that I used them on buying 3 purple vouchers and a tape for a silo upgrade when I know I haven't i think it's ridiculous how people spend their own money on extra diamonds/coins only for over half of them to disappear!

I've been watching my Diamonds too .. And I have to double click to speed up things, so that's not where my Diamonds are spent - But losing 2 Ds here and there will soon be a lot of Diamonds ..

I've been asking in my neighbourhood if they have had the same problem, but they haven't noticed anything.

so I also wanna know who spends my Diamonds when I'm not playing 😳😳

One thing to consider, folks, is that when you enable the double tap confirmation it does not work in all areas. It has only been designed to work in some situations. You are not required to double tap for every action.

So, if you are missing the resources needed for a product, and a yellow box/window pops up to tell you so, a single tap on that diamond button will be enough to spend diamonds.

Just some food for thought in case some diamonds have been lost that way. More areas that aren't covered by the double tap listed here: http://forum.supercell.net/showthrea...rmation-button - with thanks to Meonhoc.


Diamond loss is very frustrating whichever way it happens. I hope it can be addressed.

you probably speed up something. http://guide.kencomputer.com/6.jpg http://guide.kencomputer.com/6.jpg

Eeeeh .. WHEN you speed up something then you would get XPs - right ??!!
My case is just like the first post ... Someone IS using a couple of my diamonds while I'm asleep
and to make double sure that I'm not speeding up something - I've started to taking screenshots before I go to bed and another when I get up - thereby not saying that it happens every night , but I will post the pics next time.

But I'm glad to hear that not every player has this problem - I just wish they could/would solve it 😉

A few days ago, i thought i simply forgot the number of diamonds i had when i saw i had 14D when last i remembered it was more than 30. I remember this figure v well because then i could hire Tom 2x.

Just b4 my shower i noted that i needed 1 more diamond ie i had 14D , before i could hire Tom again.

I go shower, come back to check on the goods i'm preparing for my ship and DARN IT!!

I only have ONE DIAMOND???

So i am 100% sure my diamonds have been stolen.

It's not even 1 or 2 diamonds here n there - i've been looted wholesale.

Someone please help!!

Quote:

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Originally Posted by pitchfork

One thing to consider, folks, is that when you enable the double tap confirmation it does not work in all areas. It has only been designed to work in some situations. You are not required to double tap for every action.

So, if you are missing the resources needed for a product, and a yellow box/window pops up to tell you so, a single tap on that diamond button will be enough to spend diamonds.

Just some food for thought in case some diamonds have been lost that way. More areas that aren't covered by the double tap listed here: http://forum.supercell.net/showthrea...rmation-button - with thanks to Meonhoc.


Diamond loss is very frustrating whichever way it happens. I hope it can be addressed.

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This simply could NOT have happenned in my case just now.

I left the game to shower n after showering, i've lost 13 diamonds!!!

There's nobody who plays with my game - i live alone.

I know it's just a game but it's frustrating.

If my memory serves me right, the first time i noticed this diamond loss but brushed it aside as my memory fault, i lost more than 15D.

This time, since it just occurred, i KNOW for sure that my diamonds HAVE disappeared n it is 13 diamonds.

So in total i've lost around 30 diamonds!!

Can anybody help please?

How do i bring this up to the game developers?

As said earlier i was left with 1D.

Then i found a hidden treasure chest with 5D.

Now i suddenly notice i only have 4D left???

What in the world is happenning to my diamonds??

The only people who can tell you that for sure are the support team, in which case you have to use the in-game system to report the issue - Cricks left very detailed instructions about how to do this on another thread in which you posted, so read them and make your report through the game. However, missing such a relatively small number (yes, I know it is not the number but the principle that matters) does seem to point to a mis-spend, and so before you put the support team to a lot of work tracing anything...

And I am not trying to undermine your claim of a glitch/error etc, just trying to help when I say:


.... you might also check again that you have enabled double tap confirmation in advanced settings? If for some reason it is not enabled, some areas of the game swallow up diamonds without the player noticing, so it is worth double checking. Then read the link I gave before to see if it can jog a memory of an accidental purchase. Better to know where and how such things might occur than to be stuck wondering if they were stolen, right? :)

Quote:

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Originally Posted by pitchfork

The only people who can tell you that for sure are the support team, in which case you have to use the in-game system to report the issue - Cricks left very detailed instructions about how to do this on another thread in which you posted, so read them and make your report through the game. However, missing such a relatively small number (yes, I know it is not the number but the principle that matters) does seem to point to a mis-spend, and so before you put the support team to a lot of work tracing anything...

And I am not trying to undermine your claim of a glitch/error etc, just trying to help when I say:


.... you might also check again that you have enabled double tap confirmation in advanced settings? If for some reason it is not enabled, some areas of the game swallow up diamonds without the player noticing, so it is worth double checking. Then read the link I gave before to see if it can jog a memory of an accidental purchase. Better to know where and how such things might occur than to be stuck wondering if they were stolen, right? :)

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Dear Pitchfork,

Indeed i have inadvertently used up diamonds before when i was new to the game and since then i have enabled the double tap confirmation and being v careful about it.

Yes, i have very few diamonds and advance very slowly as i do not hv facebook connected (actually, impossible as i do not use fb) nor am i in any neighborhood. Neither do i purchase diamonds hence the few diamonds i find/earn are quite precious.

i've only increased the production capacities of some machines once and thereafter have only ever used the diamonds to hire Tom , one day at a time as i hv v little diamonds.

so i do notice when they disappear.

I wish the game developer would look into this issue instead of merely brushing it aside as being a player's fault, even though it may have been so for previous cases. I notice quite a few players complaining of this recently.

There's one person who lost quite a lot of diamonds which he/she had bought and was really unhappy with the 'user fault' brush-off by Supercell - in the end SC reinstated his lost diamonds. Does not this indicate that indeed "something" is going on with the diamonds? otherwise why would Supercell re-instate his diamonds if they can trace his alleged careless use of the diamonds?

My farm is not even registered so i don't think i can make any report per Click3's instructions.

When i lost the diamonds, i was curious if any others had the same experience and google led me to this forum. Normally i am not active in any forums and it was just to inform that there's another player ie moi, who's facing this issue.

But whatever, as precious as those diamonds were, it's only a game. If the problem persists then it's adios.

Thank you for your time.



well

Not that it gets my diamonds or my wifes back but i am glad that i am not the only one that has had this happen.

As stated, my wife had 14 diamonds right when she put the tablet down to go to bed and the next morning when she
opened Hayday, she found that her account now said 1 diamond and she had indeed lost 13 diamonds during the night.

She has accidentally hit the button to get a ship to come at once but but she has always noticed this and this time
she knew exactly how many she had the moment she turned it off as she was hoping to get the last diamond to have 15
to expand some machine queue.

I dont want to waste my time reporting this for several reasons.

1. We never buy diamonds for real money and i have read that SC dont care about people that does not spend money.
2. It seems that no matter what, you always have to wait weeks and weeks before getting a reply.

If someone spent her diamonds to speed up some crops or some other thing it would almost certainly be because they
would be able to buy whatever is produced.

It seems that even the most simple and logic things is not something SC thinks about.

It would be super easy to see what her diamonds were used for, and see if she immediately sold the item that was speed up
and look at who bought it. This user would probably have alot of this kind of activity and they could ban, both the user and
the user's IP.

It's the same with the people using the auto-crop ♥♥♥♥..

It is so easy to spot such an account as if i buy 5 pcs of wheat they will be replaced faster than it is humanly possible to do so.

So why not make a check that if crops are put on faster than X, then it is a ♥♥♥♥♥ing user and the user is auto-banned.

Frankly, I thought I might enjoy this game as long as I could accumulate diamonds in some other way than paying for them. After playing for 2 weeks, I was losing them every hour or so, one or two at a time. I am playing on an ipad, and staying far away from the speed up icon. I finally just ran out, and they are awarded so rarely that I decided to break down and buy 50, so I could at least watch to see what happened. I started with 50, and was careful to keep trackj when I did spend them. In the last hour, I have been losing 3 at a time. Something definitely gives here, and it feels like the game is rigged to steal them.

I just read 30 posts just like mine--so I am going to just give the game up. Obviously there is a problem, and the developer is not going to address it. So they are either in denial or unbelievably greedy. Too bad, some really good work went into creating this beautiful game.

Fajaka,

I purchased once again 570 went to work after I did that and got home at 3.00am. Have just picked up my ipad and out of those 570 diamonds I only have 41.
This has happened to me on more than one occasion and I have to say it does make me very happy. I have sent through an email to the developers but they tell me they have many tickets and do not know when they can get back to me. My husband had had the same problem first I thought it may have been something that we may have been doing. But then I started to take and write down what we used the diamonds for and the totals and that is when I knew it had to be something else going on. I am a bit angry because I expect what I pay for and while enjoy playing this game and this is the only game that I have ever spent money on. It is making me angry and frustrated and I really feel that this is a serious problem that needs to be rectified now.

Would like to know if anyone has ever been answered by the developers on what is going on and what they are going to do about taking our money and us not having the products that we have purchased in good faith.

Quote:

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Originally Posted by hmadsen

Hi

Has anyone else been loosing diamonds.

I lost 4 diamonds a couple of weeks ago out of nowhere for sure and i have had a feeling before that, that my diamonds was missing without being totally sure.

Now my wife has had the same problem.

Last night she had 14 diamonds, she knows this because she only needed 1 more to be able to expand some queue that needed 15 diamonds.

First thing in the morning she noticed that she now only have 1 diamond so while she was sleeping somehow 13 diamonds had disappeared.

Since it happened while she slept, it seems unlikely that she should have accidentally used them for something and also nothing would consume 13 diamonds in one slip of the finger and normally she never looses diamonds because of using them by mistake.

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Your complaints here will not be brushed under the rug, but investigated further.
The best way to do this is to send a report to Supercell through your game settings to support, including the day and time your diamonds went missing, your farm name, NH name and any other relevant information.
I will also bring the is up with Supercell staff.
Before we go any further, I have to ask this question. Have all of you activated the double tap in your settings to avoid accidental spending?
Some of you have mentioned you are "careful to avoid the speed up button" which prompts me to ask this question.
Thanks in advance for your replies:)

Quote:

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Originally Posted by Tinkerbell

Your complaints here will not be brushed under the rug, but investigated further.
The best way to do this is to send a report to Supercell through your game settings to support, including the day and time your diamonds went missing, your farm name, NH name and any other relevant information.
I will also bring the is up with Supercell staff.
Before we go any further, I have to ask this question. Have all of you activated the double tap in your settings to avoid accidental spending?
Some of you have mentioned you are "careful to avoid the speed up button" which prompts me to ask this question.
Thanks in advance for your replies:)

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hi Tinkerbell,

after reading the advice on this forum, i do realize that reporting through game settings is the best way to go.

However, my game is not even registered and it's unlikely that i would do so or report for the same reasons that hmadsen has set out above.

I activated the double tap requirement as soon as i found out that there was such a facility as i was carelessly speeding up stuff eg wheat!! haha

As it's pointed out, i have very few diamonds and hence with my previous experience of inadvertent speeding up, i've been very careful even with the double tap setting on.

anyway, it would have been impossible for me to make any mistake and lose my 13D whilst i was in the shower and the phone in another room.

Thank you all.

Let me confirm that both i, and my wife has the double tap feature enabled after we found out about it, a long time before we started loosing diamonds.

As diamonds cannot be sold, the only thing the thieves can do is use them to speed up items and sell them to themselves as i see it.

So basically, accounts that buy large amounts of items that was speed up by diamonds should be what SC is looking for.

Quote:

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Originally Posted by Iplay4fun

hi Tinkerbell,

after reading the advice on this forum, i do realize that reporting through game settings is the best way to go.

However, my game is not even registered and it's unlikely that i would do so or report for the same reasons that hmadsen has set out above.

I activated the double tap requirement as soon as i found out that there was such a facility as i was carelessly speeding up stuff eg wheat!! haha

As it's pointed out, i have very few diamonds and hence with my previous experience of inadvertent speeding up, i've been very careful even with the double tap setting on.

anyway, it would have been impossible for me to make any mistake and lose my 13D whilst i was in the shower and the phone in another room.

Thank you all.

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How can your game not be registered? Unless you're using 3rd party software to play on an unsupported device (PC, kindle, etc)...in which case, anything that goes wrong with your game is also unsupported, including lost diamonds. Now, if you are playing on a supported device (apple or android) then you ARE registered and can easily use the in-game help/feedback system to report this to Technical Support.

For all of you, first make sure that you have the Double Tap Confirmation enabled by going into advanced settings and turning it on by check marking it. Not in Pitchfork's post above a link to a document that will detail where the DT is and were it is NOT. This will help you be more careful in those places that still do not have any confirmation, either the DT or the yellow pop up.

Next, you MUST report this through the in-game system whether you wish to or not. It's the ONLY way to track what's going on and find out if there is a glitch or not. All we can do here on the forum is instruct you on how to report and pass it on from our end, which still won't do any good unless they get the game and device data from you so they can investigate exactly what's happening.

Should some of the reports show a pattern that indicates a glitch, the data you send will help them to track it down and fix it. For those reports that are actually human error, they can be set aside from the pattern-indicating reports to keep things clear as well, as informing those folks just where those diamonds got spent so they know where to be more careful.

Yes, Support has a history of long turn-around times. However, recent changes in Support have drastically shortened the waiting times as well as quality of replies.

So, to repeat, if you wish this situation to be investigated and solved, you MUST send an in-game report ticket EACH time this happens.

Oh, it's probably a difference in what we each mean by "register".

I'm on a android device. However, i dont understand how that means my game is registered - i merely downloaded it via playstore. Thereafter i've not consciously connected the game to any where else eg fb nor hv i done anything whereby my farm can be restored or played on different devices.

Anyway, last night i went to sleep with 16d n this morning i hv 13d. ?????

I an not sufficiently invested in the game such that i'm inclined to spend the time to report each n every incident. In fact, when i was sure the diamonds were disappearing, i googled to check thinking it's some new rule that unused diamonds hv an expiry date.

Anyway, i've been aiming to reduce the time i play this game. Frustration n i reckon a small amount of indignation at missing diamonds, will do the trick.

Thanks all.

Quote:

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Originally Posted by Iplay4fun

Oh, it's probably a difference in what we each mean by "register".

I'm on a android device. However, i dont understand how that means my game is registered - i merely downloaded it via playstore. Thereafter i've not consciously connected the game to any where else eg fb nor hv i done anything whereby my farm can be restored or played on different devices.

Anyway, last night i went to sleep with 16d n this morning i hv 13d. ?????

I an not sufficiently invested in the game such that i'm inclined to spend the time to report each n every incident. In fact, when i was sure the diamonds were disappearing, i googled to check thinking it's some new rule that unused diamonds hv an expiry date.

Anyway, i've been aiming to reduce the time i play this game. Frustration n i reckon a small amount of indignation at missing diamonds, will do the trick.

Thanks all.

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If these things aren't reported, they can't possibly be identified as an issue and fixed.
Everyone who plays Hay Day on a supported device can email support directly through their game settings, whether they are connected to GC/G+ or not.