i cant load my farm by g+. Plzz help me Attachment 62411
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i cant load my farm by g+. Plzz help me Attachment 62411
help me Attachment 62412
I want to continue to play through to feacebook. And shows me this registered...
if you want to erase the current from and load your OlD one. please type confirm???
What about the confirm??
I try to connct my farm using google+ but its not working is thier any problem with it?
I am having the same exact issue. It started a few hours ago. I have tried on 2 devices, phone and tablet (android) and cannot get on my farm.
Quote:
Originally Posted by h2kenn
I am experiencing the exact same problem as h2kenn. Whenever I try to log onto my hay day farm using mg google account thw window is completely blank and the two buttons are not working. This only started 2-3hour
s ago. Please help
Location:
Manila, Philippines
Device model:
SM-N9005
OS Version:
4.4.2
Platform:
Android, Google Play
Quote:
Originally Posted by h2kenn
Hi all,
I'm also experiencing the same problem.
I'm using Tablet with Android 4.04 version.
Can't tell yet if this as a Google problem or a Hay Day problem. I passed it along and they are going to check into it to see what end it's coming from. In the meantime, the Device Support Pages may have something that could help. https://gamesupport.supercell.net/hc.../35422-Android
I am having the same problem but I was able to import my game from facebook account.
BTW Bug Reports section is open and there is already a post regarding this issue.
http://forum.supercell.net/showthrea...load-farm-by-g
Same here. FB OK, G+ NO GO.
Please visit our support pages:
https://gamesupport.supercell.net/hc...me-won-t-load-
I followed your link and restarted my internet connection and even re-installed the game. That did nothing. I can connect through Facebook but not load my farm through Google plus. The issue is not on my end.
Samsung galaxy device
I also did the methods (force stopping apps, restarting device, refreshing game and all), but still get the empty box when I want to load the farm using Google+. It screwed up my Facebook farm and now my Facebook farm is linked to a new level 1 farm. Hope this issue resolves soon. :)Quote:
Originally Posted by Cricks3
same here please help my mother is getting furious
I had deleted her game
thinking that it is connected with g+ so no problem
please supercell help me I beg
My mother's phone name is samsung s4 mini
My phone name is samsung galaxy tab 2
We are indians
I'm afraid I've not yet heard back so have no idea if they've figured out if the is a Google issue or a Hay Day issue. Sadly, being the weekend, I may not hear from my contact about what Technical Support may have found out until Monday. I will, however, try to get some info for you before then.
I have the same problem.. unfortunately I don't connect to fb, so I can't load my farm at all because of the blank Google+ screen. I tried everything too, even re-installing the app (bad idea for me), and now I'm stuck at level 1 with Mr. Wicker.
:(
please cricks3 inform supercell to be fast regarding this , this issue is oviously fetching a bad name for the company and i am now irritated with it
Same to mine, all of my device do the same problem, i already report this, i thought im the only one experince this, im felt better, since there many of us having the same problem, maybe hay day do something about it... hope so
Im playing hayday game for past 1 month...i connected my game with google+ account(kinnngston@gmail.com)..today i reset my phone due to some issue..but i cant able to connect my device with my google+...so i tried in other devices its working..but i cant able to connect in my device micromax a200..so im sad...after that i move my progress to another account(kingstonkr7@gmail.com)..and i try to connect an empty dialog box with google+ image is only visible...i cant able to connect to my personal devies which im playing for an year..please help me as soon as possible....
I getting an blank page with google+ image appearing in the screen.i even reset my phone.and tried in 10+ devices..still i cant able to connect with google+.....i lost interesed with hayday now...i send an complaint still now supercell didnt reply
No Text.. Just to let you know
I am also experiencing this issue. I really hope it gets sorted soon.
Yes me too same,
Facing same problem from last 30 hours
When i connect my google account a alert window open in blank only google logo are visible else all empty
Please send me my recover code or solve issue as soon as possible
Doesn't look to me like hayday issue .....its a google+ issue i think cause you sign into google+ not to hayday ...its weekend so we all have to wait till monday ...only wonder why Chris not responding ...
i have the same problem since this morning, please fix it i can't play at all
G+ Popup is blank and two buttons do not work. I just did all I can do to try making it work but finish it by posting here:(. Please help fix it.
Location: Taiwan
Device： SONY Xperia Z1
Platform: Android 4.4.4
I have too same problem. Please fix it.
Hey all. I don't have any details of what's happening but did get feedback that, unfortunately, nothing can be done until Monday, but they will look into this to find out if it's on SC's end or Google's end.
Please do your best to hold on and give them a chance to figure out what's happening.
In the meantime, if you all would kindly edit your posts to list your device model and location that may help them to track down why some folks are having this issue.
Hey whats going on ???....
Is supercell thinking that we all are joking here???
Why is the company not this matter seriously and going through this properly?
We need a answer for this
my device is GT-I8190 OS version: 4.1.2 platform: android.Quote:
Originally Posted by Cricks3
Location:Quote:
Originally Posted by chigalvez
Manila, Philippines
Device model:
SM-N9005 (Samsung Galaxy Note 3)
OS Version:
4.3
Platform:
Android, Google Play
Location: UK
Android Version: 4.4.2
Model: Nexus 5
I have same problem.
location:
Baku, Azerbaijan
Device model:
SM-T211 (Samsung galaxi tab 3)
OS version:
4.1.2
Platform:
Android, Google Play
I can not restore progress through Google +. There is an empty box with two buttons without labels.Attachment 62899
I have same problem.location:
Kyiv, Ukraine
Device model:
Samsung Galaxy mini 2, S6500
OS version:
4.2.2
Platform:
Android, Google Play
Location:
VietNam
Device model:
Gionee Elife E6
OS Version:
4.2.1
Platform:
Android, Google Play
I m also facing problem
What makes you think they're not taking this seriously? I've already passed this along, gotten feedback that they are looking into this but don't have any answers yet,and that they'll be on top of this today to try and figure out what's going on. Information will be passed along to all of you as they discover it and pass it to me.Quote:
Originally Posted by ayushnyash
Hopefully, answers will be gotten soon. I know this is frustrating for all of you and ask that you please just hold on as best you can.
me too.. i got error. when i login with google. like that pic. no word. and not respond to click.
i get lost my farm. cos its change to other farm..
maybe admin can fix it soon. and bring back my farm.
Thanks Cricks3!
Same problem:
Sony Xperia ZL (C6503)
Android 4.4.2
Google Play Services 5.0.89 (1307510-038)
This smartphone has been "repaired" (system flash or re-install) yesterday using Sony Mobile Companion.
Note that before the big re-install, the Google Play Service version was the same, coming from the update to Android 4.4.2. At that time, Hay Day was still connected to my Google+ account and working good. The only problem was the Google Play service that was causing battery drain and over heating. Those problems disappeared with the re-install excepted the problem with Hay Day witch appeared.
Attachment 62959
I just sent in a ticket for a lost farm. It is the only way I see how I can get my farm back. It has been about 4 days now since this started.
i still have the same problem but i got an answer this morning from the supercell team that they are aware of the situation and will find a solution. nothing more for us that to wait :(
Quote:
Originally Posted by h2kenn
Me too. HAYDAY help me :confused::confused::confused:
I have same problem.
location:
Tehran, iran
Device model:
Gt-i9505 (galxy s4)
OS version:
4.4.2
Platform:
Android, Google Play
Hii guys i m having the same problem...
Device:I9500 galaxy S4
Version 4.4.2
Yesterday flashed the rom and this problem started ....
I have same problem.
location:
KSA
Device model:
LG
OS version:
4.4.2
Platform:
Android, Google
I said so because it has been 4 days since this issue and no reply from the company yet!!!!Quote:
Originally Posted by Cricks3
Are there any news?Quote:
Originally Posted by Cricks3
I agree. There should be an official announcement about what the problem is. I spent my real money on this game and I would like to play! At a minimum send us a code to recover our farm, please.Quote:
Originally Posted by ayushnyash
I formatted my device and now setting it up. Getting the same G+ confirmation box which is blank and buttons not working. Team please please please help.
Name: Annkiit Talwar
Google: swanikhushi@gmail.com
Farm Name: Annkiit's Farm
Mobile Device: C1904 (Sony xperia M)
Location: Noida, India.
I am having the same problem, but my game was already logged into a g+ account before it happened. I can log into it and out of it fine, and it gives me the notification that I logged in, but I can't switch to another account. It appears that as long as you don't need to select an account to log into, you're fine, and as long as you were logged in before whatever it is happened, you're fine, which would seem like it's a Hay Day problem.
Quote:
Originally Posted by ayushnyash
They're busy working on figuring out the issue. Taking time out to personally reply to threads only prevents them using that time to fix things. Hence, they pass information on to us mods when they can so we can pass that onto you, which I did as I was able to keep you all informed as best as I and SC were able.Quote:
Originally Posted by CatsCloud
They are still looking into why this is and what needs to be done to fix it. In the meantime, Nick just posted these instructions regarding what to do, or rather what NOT to do, while waiting for them to figure this all out:
http://forum.supercell.net/showthrea...me-Center-Info!
There IS an official announcement now, in the Announcements subforum.
Rest assured, they are on the case.
I am now a little satisfied as they are looking into this and have announced it officially
Im having the exact issues as other users have been mentioning. Ive been trying for 48 hrs+ and cannot get to my farm at all. Try to connect to google and two blank buttons pop up...nothing more cant select anything. Would love to hear a resolution asap! My farm, my animals, my crops! :( ;-)
I don't hv fb so I use Google plus but when I go on Google on my farm pg I just see the Google sign on the left n 2 buttons on the bottom how can I find my friends 4 Google plus whelp
Are there any news?
still under investigation. hope can fix it a fast.. i realy miss my farm.Quote:
Originally Posted by begemot
NEXUS 4
ANDROID : 4.4.4
i recently formatted my phone & i wanna recover old farm with google plus...
But the pop up of recovering option of google plus doesnt work.. Unable to access both the option & nothing happens if i press any of them... Plzz help ASAP... nw its been a while & lot of users facing the same problem...
i also tried this "https://gamesupport.supercell.net/hc/en-us/articles/200901958-My-game-crashes-I-can-t-install-the-game-"
NOTHING WORKS & ITS FRUSTRATING NOW... !!
Checked in first thing this morning. Sorry, no news yet other than that they are still working hard to figure out what's up and get it back online as quickly as possible. Wish I had more to tell you. :( We'll all just have to hang on. Nothing else to do anyway...except catch up on chores that we put aside to play HD. :p
it was not just me who had failed to get load Google+..still waiting for fix..
You said that they are working on it fine but cant they help us who have reported this here by the recovery code method and keep on working with this later on.Quote:
Originally Posted by Cricks3
I know they are doing this so that no future issues come regarding this.
If they help us with the recovery code method I don't think that it is going to take much time.
Need answer for this !!! (ASAP)
No. A recovery code can only help you if you have a Lost Farm that's been recovered AND you have access to G+ to get into the recovered farm. So....a code won't help because you CAN'T sign into G+ at all. You NEED G+ to sign into your farm. Only once they get this problem fixed will it be known if you still have access to your farm or if you'll need to place a Lost Farm ticket.Quote:
Originally Posted by ayushnyash
The following has just been added to the Support Pages to address this distressing issue:
https://gamesupport.supercell.net/hc...arily-disabled
Hello friends i have lost my farm...need help to restore...i was in 31st level and i don't know how but one fine day i lost all my progress and i had to start from first level.....now i was in 19th level and i had to factory reset my phone...but i had saved the game on google plus..but now i'm unable to load the farm...The error which i'm getting, i have attached the screenshot of it...plleaaassseeeeeee helppp :(((Attachment 63348
Are they all joking with us how much more time is it going to take? ???Quote:
Originally Posted by Cricks3
this says, "thankfully the game team quickly noticed the problem...."Quote:
Originally Posted by Cricks3
weren't they made aware of it when the players noticed the problem after they found they couldn't login to their games via google+ ?
doesn't really matter either way, i'm just trying to pass time until this update gets released.
Looks like this affects everybody on Google+
Everyday passes by, people are not playing game and not watching the ads. Then no $$$ generated.
Wonder why this fix takes so long, and how did it break in the first place?
tic toc tic toc... still waitting for a news... hope a problem solved... already 3days lost my farm...
Got a new Samsung Galaxy Note 3,
background: since i am in India, the facebook connection to hay day is not working (same from last december)
i was trying to connect my device with Google + the only available solution to connect your device, to my surprise it is also not working...
hope the G+ fix will be live soon (already lost hope for the FB connection).
I've been playing in hay day and forgot to enter the account to Google Plus note builder in stage 54 and then Format the device and re-download the game again and entered on the account Google appeared to me in my name, and welcome two choices empty yes or no
what can i dooooooooooooooooooooo i need to go back to my level.....look that i don't see (YES OR NO)
Attachment 64014
Cricks2: Thanks for this, but connecting to FB is an issue in itself. Dont you think?? But, appriciate SC is working to solve this out. Dying to see my game back, its being more than 8 days now...Quote:
Originally Posted by Cricks3
Whats this !!!
Supercell can bring maintainence break for coc but not for hay day cant they look for this first before coc's new update
6 days over still no responce. :confused:
Its a conspiracy to get all the poor saps like my son who paid for diamonds to start a new game and buy more diamonds :(
I hated hated this company and these are game
help me
I can not restore my hayday :(
Attachment 64136
It has been a complete week still no update regarding this.
Supercell sucks!!!....hay day sucks!!!..
Same here...
Waiting since 3 days
No response from customer support...my software got upgraded and after tht just cant connect to google +
After almost a year i am on level 65 town level 18...i have lost even my addiction for hay day now....there is a limit to test someone's patience...very upset with supercell:(
Its a huge disappointment, people started feeling to quit hay day... now dont tell that u gonna fix the problem in the upcoming update as its postponed... Frustrated waiting for the fix.. its more then 10 days i am facing this prob... :mad:
At-least u should reply to the problem...
If there was something to report, Cricks would report it here. She is good about communication.Quote:
Originally Posted by ayushnyash
Hy,
Can you ask supercell to Inform us what is there progress regarding this matter??
We would be very greatful.
Thank you.
I'm sorry but there is nothing more to give you other than what Staff posted in the link I provided in my last post. Here it is again: https://gamesupport.supercell.net/hc...arily-disabled
It's beyond frustrating to have this issue, but there is nothing else to be done. The fix apparently requires a client download so it's been incorporated into the forthcoming update.
No one should have to begin another farm. Most of you should have your farms waiting for you when this is all fixed just as it is when any other connection issue is resolved. If it's not there waiting for you, submitting a Lost Farm ticket will set off the recovery and restoration process with the Support Team and you'll get it back just as it was.
The only folks who may be at risk for losing farms are those who have more than one farm on the same device, as mentioned in the article. So, they will have to submit Lost Farm reports to initiate recovery.
I truly do wish there was something more I can tell you, but all I have is that a fix is included in the update and the extreme patience you've all shown will need to be stretched for a bit more.
Thanx.. to let us know that the fix will be incorporated in next update. Can u plz tell us when we will hv the next update??? :/
And what was the reason behind this problem??
Same hereQuote:
Originally Posted by pallabi0509
Plz give a reply to this
I'm sorry, but I don't have that information. When working on any project, no matter what the company or product, delays can be caused by different things or a combination of things. I can only assure you that SC is just as eager to get this update out and solve these G+/GC issues as you all are.Quote:
Originally Posted by pallabi0509
Ok..Thanks Cricks3 for always responding to our queries. I have faith in supercell coz they hv always responded to our problems nd I could recover my farm few months back. Thanx to the SC technical and the customer support team!! :)Quote:
Originally Posted by Cricks3
Excited for the new update dat would probably include some new honey products.. dat I got to know from the Facebook page of hayday. :) :) :) :)
now going Maintenance. hope will be solved G+ Problem :o
Yayyyyy... new update will be there... hopefully with the fix :) :) :)Quote:
Originally Posted by 786
fingers crossedQuote:
Originally Posted by pallabi0509
what about restore levels in to google plus
i cant logging in to google plus to go back my levels
I've updated hay day through the play store and when I opened hay day it asked me if I wanted to log in to my Google account and took me through the procedure of typing confirm if I wanted to replace the existing farm (which was a brand new level 1 farm). I went though the whole process but when my old farm tried to load the game hangs on the connecting page and it says after a while the server isn't responding. Is this because hay day is taking a time out at the moment?
Or is the game still broken? Or worse off is it just me?
Thank you so much, You guys fixed this with in 12 days :),
My farm is recovered itself with g+.. luv ya ppl
They are looking into addressing this issue that continues for some of you: http://forum.supercell.net/showthrea...815-09-2014%29
It worked! Got my farm back! Thanks Cricks3 and Nick!
finaly i get back my farm... after wait. and after a new update just now.. i try update my hayday. and i try login with facebook and google+. all GOOD...!! its connect. and my farm loading back...
how happy im... really thanks...
for who still get a error connection. FB and G+.
maybe i can help.
i do update my hayday. try logoff/sing out/disconnect from FB and G+
and then. i relogin/sing in/connect in FB and G+(same account with old farm. don't use new account)
and i get back all... thanks....
maybe u can try like i do. and hope ur farm back..
;):D:o
Quote:
Originally Posted by pallabi0509
Quote:
Originally Posted by repoman123
Hi! Tge exact same thing happened to me when i typed confirm it just sat there saying connecting byt it never connected. So i uninstalled hay day restarted my device and reinstalled hay day.. After that it automatically signed into my g+ acct and it found my old farm. I typed confirm and it took a few minutes to connect but this time it was successful. Now it's working fine
A hearty thanks to supercell, nick, g+, cricks3, and all others who looked into this
Though it took a lot of time:p