Love the responses from Supercell

This is regarding a bug that was born with the last update. I already posted it on Bugs and problems board, ie. clan not searchable.

But this thread is not about that instead about the responses I receive from the Supercell when reporting the problem.

This was my first mail sent to them as a report from In-game button on July 6th:

To: clashofclans.android@supercell.net Hey. Our clan BringersOfRain is not listing when we search for clans. Please fix this.

(Not much of a formal email but, yeah, easy to understand)

Response I got for #4437072:

Staff. (Supercell) Jul 11 22:52 Hello myName, Thanks for contacting us and playing Clash of Clans! Firstly, please accept my apologies for the delay in responding your email as we have been receiving higher volumes than usual. This is certainly not the customary time for a response and your understanding is greatly appreciated. With regards to your query, please ask your leader or co-leader to request us with the clan name change and we will look in to it. Have a great day and Clash on! Staff Name. | Supercell | Player Support Need more help? http://support.supercell.com/

And the request was closed.


I reopened a new request #4703919 with a following reply:

Hi why do we need to rename our clan. My clanmates are already in it. I am trying to join it via android but I cannot join them because it cannot be searched and there is no game center kind of thing for android. I am stuck being clanless. I created a thread on forums but none from staff replied to it. http://forum.supercell.net/showthread.php/327101-Cannot-Search-Clan-Try-to-find-BringersOfRain

Now I got the following reply:

Staff (Supercell) Aug 12 10:53 Hello Gamer, Thanks for contacting us and please accept my apologies for the delay in responding to your email. I am sorry to hear that you cannot find the clan you are looking for. Please notice that when you search for a clan, only the first 65 results will be displayed, so it is possible that you will not find the clan that you are looking for if it has a common name. We are working to solve this issue in the near future. In the meantime, I apologize for this inconvenience and thank you for your patience in this matter. Have a great day and Clash on! Staff Name | Supercell | Player Support Need more help? http://support.supercell.com/

Now this is my response:

Hi thanks for the quick response. when I search myclan name "BringersOfRain" I get around 10 results only. Out of those 10 I see our sister clans listed, ie, BringersOfRain2, BringersOfRain3 and BringersOfRain4. But I don't see my main clan " BringersOfRain" listed there. I have posted a thread on the forums as well. Do check it out. http://forum.supercell.net/showthread.php/327101-Cannot-Search-Clan-Try-to-find-BringersOfRain

(*by quick response I meant 20 days ;) )

Still waiting for another similar response now. Will update this thread once I get one or if this isnt closed/moved/deleted.

My clan also, diabolics, is having this problem. We are the only clan with this exact name, caps lower case and all. I also sent a email to sc, but they just said only the first 60 something results will be displayed. Not exactly satisfied you could say haha

been about out a month or two since problem started?

So the problem is u cant search and find the clan u want to join? Why dont u just get them to invite you... damn dude, all that effort for something that takes 30 seconds.

This are automated responses. Why the hell do they need so long to generate a response?

Quote:

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Originally Posted by Ganzilat

This are automated responses. Why the hell do they need so long to generate a response?

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Volume of tickets? Just a guess.

Quote:

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Originally Posted by DoctorDeath

So the problem is u cant search and find the clan u want to join? Why dont u just get them to invite you... damn dude, all that effort for something that takes 30 seconds.

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Might be easy as pie for ios users who have friends on gamecenter. But not the case with android users ;).

whats wrong with BringersOfRain???? The clan name I mean. My war clan, 420 Spartans is now unsearchable as well.

Quote:

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Originally Posted by Coathanger

Volume of tickets? Just a guess.

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A standard pc can easy generate thousands of e-mails a minute... They don't need the same capacity as for example google...

Quote:

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Google now processes over 40,000 search queries every second on average (visualize them here), which translates to over 3.5 billion searches per day and 1.2 trillion searches per year worldwide.

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source: http://www.internetlivestats.com/goo...ch-statistics/

If a human would answer I would understand it. But 1. the answers are computer generated and 2. they often don't get the question link in this post.

Quote:

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Originally Posted by Ganzilat

A standard pc can easy generate thousands of e-mails a minute... They don't need the same capacity as for example google...

source: http://www.internetlivestats.com/goo...ch-statistics/

If a human would answer I would understand it. But 1. the answers are computer generated and 2. they often don't get the question link in this post.

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They are scripted responses not automated. This means a human needs to attempt to interpret the problem and select the correct response then paste it. This is also likely why people get responses that are similar but way off from their original questions.

Quote:

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Originally Posted by Coathanger

They are scripted responses not automated. This means a human needs to attempt to interpret the problem and select the correct response then paste it. This is also likely why people get responses that are similar but way off from their original questions.

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What sense does it have to get an answer which doesn't have nothing to do with the question?
Sorry but that is just dumb. A person would at least get the question and write something.