Lost village questions

I know it's super busy and all, but 7 weeks ago I submitted Ticket #3558597 to try and get my village back after I wiped my phone w/o linking my account (my fault, I know). After a few weeks I re-checked the guidelines for recovering a lost village since it was taking so long, and the guide in the game said I just needed the old town info, and the website said I needed both the new and old town's info. I made a new ticket just in case.

Q1: Did I actually need to send both village's info and I need to wait an extra month, or is it linked/accessible via the e-mail I sent?
Q2: Since I spent a few bucks on the game is it not, in some way, linked to my Google account?
Q3: I never got a confirmation from the last ticket I sent out, and this don't have a ticket number for it. Is this bad?

Thanks!

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Originally Posted by dragonrock999

I know it's super busy and all, but 7 weeks ago I submitted Ticket #3558597 to try and get my village back after I wiped my phone w/o linking my account (my fault, I know). After a few weeks I re-checked the guidelines for recovering a lost village since it was taking so long, and the guide in the game said I just needed the old town info, and the website said I needed both the new and old town's info. I made a new ticket just in case.

Q1: Did I actually need to send both village's info and I need to wait an extra month, or is it linked/accessible via the e-mail I sent?
Q2: Since I spent a few bucks on the game is it not, in some way, linked to my Google account?
Q3: I never got a confirmation from the last ticket I sent out, and this don't have a ticket number for it. Is this bad?

Thanks!

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I actually had the same "problem" on the amount of info needed for the lost village ticket and had to send 2 more since the first 2 according to sources didn't have enough. I hadn't known about this forum at the time I lost my village.

Q1: I'm not 100% sure, but as long as the tickets are sent through the in-game reporting (while connected to a Google+ account), I think they have the info on your new village. And you can see your tickets (and their statuses) by logging in on this page: https://gamesupport.supercell.net/hc/en-us after logging in (with the email you sent the help request from) click your name on the up right corner -> My Activities. There you can also add more info by clicking on your ticket and writing on the reply field on the bottom.

Q2: I don't think it's really linked, I bought gems too before losing my village (not connected to G+). My opinion is that it's more to do with Google Play.

Q3: Did you check the All Messages folder? If you don't have it in your mailbox, then check the gamesupport page I mentioned above. If there's no sign of your second help request there it most probably didn't go through.

I've been waiting for 11 weeks now to get my village back so it might take them a while to get to your ticket but they will at some point. There's just no way to know how long it'll take. I hope you'll get your village back soon though.

Good luck! :)

Ah, I assumed there was a way to see all tickets, thanks! I guess I'll add all of the info to the first ticket for the earliest results. And the third one is in there, so I suppose I'm good.

Thanks again, hope you get yours soon also!

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Originally Posted by dragonrock999

Ah, I assumed there was a way to see all tickets, thanks! I guess I'll add all of the info to the first ticket for the earliest results. And the third one is in there, so I suppose I'm good.

Thanks again, hope you get yours soon also!

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No prob, here's to hoping! :D