How to report a bug - PROPERLY!

Hey guys, I see a lot of bugs being reported, and the lack of detail and effort put into it sometimes really won't help Supercell understand the bug enough for them to fix it, so, I am going to give you some tips and tricks on reporting one correctly, and the extra mile you can go to help Supercell!

Pay attention to detail!

First things first, explain on it and elaborate on it, don't leave it for Supercell to speculate or investigate (Dem rhymez), this simply wastes time they could be using to deal with other bug reports which have been more specific.

Don't just say "0mg wizard tower dunt wurk", make it detailed, specify what it doesn't work for, what happens and what it effects, you need to elaborate on it with as much detail as possible, this makes it much easier and faster for Supercell to identify and fix the problem at hand!

Don't put stuff not relating to bugs here, no opinions on an update is a bug!

Now, you should only put a bug here if it's a bug! Sounds so rudimentary, right? But no, people put complaints here and questions about if something is supposed to be that way. That is not the right way to report a bug, as it's not a bug in the first place. If you want to ask stuff, post it in the "Questions, Tactics & Strategies" sub-forum![:

Tips & Tricks of reporting a bug:

-Pay attention to detail, I cannot stress this enough!
-Pictures help, this allows people to see it for themselves and comprehend it more accurately.
-Videos with a voice-over commentaries are the best way, people get bang on what you mean and see it through your eyes and is the most reliable, accurate and easiest to comprehend practice of reporting a bug.
-When reporting a bug, it should not be a matter of opinion. It shouldn't be "This does too much damage to that, it needs to be changed!!!", this is not a bug, this is something up for discussion in the General Discussion sub-forum, not here.

Reporting a spammy thread!

If you see a spammy thread with no relevance to a bug what so ever and has no reason to be their other than the OP aggravating other forum users, report it via the report button on the forums!

To report a player, you simply have to click the report button, which is at the bottom left of the post, I'll post a picture below. NOTE: The thread below is not bad in any way, shape or form, I clicked on a random thread for convenience!
Attachment 51867

How to report a bug in-game!
Some people don't have a forums account, but some read. Some people don't wanna post threads that much, or they might not be sure if it's a bug, you can report just as easily in-game, look below for a step by step guide:

Step 1 - Click the cog button on the bottom right, above the shop button.

Step 2 - Click the "Help and support" button at the bottom left.

Step 3 - Click the "Report an issue" button at the bottom right.

Step 4 - Click the category you wish to report a bug relevant to, there will be a list once you do step 3.

Unfortunately, the pictures were too big to post, sorry about that, guys!




If your bug is specific to only iOS, post it here!
If your bug is specific to only Android, post it here!

I will cover more, when it comes into my mind. If you want anything else adding, or elaborating on, feel free to tell me.

This should hopefully prevent problems being reported with a few words or a one liner which is really no help at all!

Get your clash on!

Nice post!:DThis should really help with the unnecessary spam in this sub-forum.:)

Quote:

---

Originally Posted by ShadowElitesClan

Nice post!:DThis should really help with the unnecessary spam in this sub-forum.:)

---

Thanks, that is what I am hoping for. :rolleyes:

Quote:

---

Originally Posted by ShadowElitesClan

Nice post!:DThis should really help with the unnecessary spam in this sub-forum.:)

---

Trust me, that will never happen.... :(

Quote:

---

Originally Posted by shivampaw

Trust me, that will never happen.... :(

---

You gotta take a shot, though, right?

Sadly, there is a heap loads of unnecessary spam in this specific sub-forum, and it should be addressed in some way or another, this is my way as a normal player to try and do that.

EDIT: Added updated information.

Quote:

---

Originally Posted by JackBowe

You gotta take a shot, though, right?

Sadly, there is a heap loads of unnecessary spam in this specific sub-forum, and it should be addressed in some way or another, this is my way as a normal player to try and do that.

EDIT: Added updated information.

---

Agreed but you know...

i usually report it to Supercell through the in-game option.

Quote:

---

Originally Posted by DeathVillage

i usually report it to Supercell through the in-game option.

---

I forgot about that, I'll add a bit about that now, thanks![:

I will do that one later, when I can get screenshots relevant to that, for now, I added about reporting a spammy bug report thread with no relevance.

Although I agree with all the comments here for the most part, but whats missing in this thread is the fact that its not just bugs that should be reported. The title is bugs & Problems. The Problems part is what makes alot of people put there issues they are having(bug or not) in here. But if it really is a bug(or possible bug) you make great points on making sure you document everything well so its clear their may be a problem.

Quote:

---

Originally Posted by cvancal

Although I agree with all the comments here for the most part, but whats missing in this thread is the fact that its not just bugs that should be reported. The title is bugs & Problems. The Problems part is what makes alot of people put there issues they are having(bug or not) in here. But if it really is a bug(or possible bug) you make great points on making sure you document everything well so its clear their may be a problem.

---

Yeah, I know.
But saying "This update is stupid" is not a problem, that is a matter of opinion.

Quote:

---

Originally Posted by JackBowe

Yeah, I know.
But saying "This update is stupid" is not a problem, that is a matter of opinion.

---

I totally agree

I have added how to report a bug in-game, however, the picture sizes were too big for me to post, I apologise!

If anyone knows around this, that would be much appreciated!

Quote:

---

Originally Posted by JackBowe

I have added how to report a bug in-game, however, the picture sizes were too big for me to post, I apologise!

If anyone knows around this, that would be much appreciated!

---

U should use imgur

Nice thread:D5 stars from me;)

Quote:

---

Originally Posted by Kingofthevs

U should use imgur

---

Alright, just got back from a holiday, I'll try and use that later. Thanks man. :cool: