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How to report a bug - PROPERLY!
Hey guys, I see a lot of bugs being reported, and the lack of detail and effort put into it sometimes really won't help Supercell understand the bug enough for them to fix it, so, I am going to give you some tips and tricks on reporting one correctly, and the extra mile you can go to help Supercell!
Pay attention to detail!
First things first, explain on it and elaborate on it, don't leave it for Supercell to speculate or investigate (Dem rhymez), this simply wastes time they could be using to deal with other bug reports which have been more specific.
Don't just say "0mg wizard tower dunt wurk", make it detailed, specify what it doesn't work for, what happens and what it effects, you need to elaborate on it with as much detail as possible, this makes it much easier and faster for Supercell to identify and fix the problem at hand!
Don't put stuff not relating to bugs here, no opinions on an update is a bug!
Now, you should only put a bug here if it's a bug! Sounds so rudimentary, right? But no, people put complaints here and questions about if something is supposed to be that way. That is not the right way to report a bug, as it's not a bug in the first place. If you want to ask stuff, post it in the "Questions, Tactics & Strategies" sub-forum![:
Tips & Tricks of reporting a bug:
-Pay attention to detail, I cannot stress this enough!
-Pictures help, this allows people to see it for themselves and comprehend it more accurately.
-Videos with a voice-over commentaries are the best way, people get bang on what you mean and see it through your eyes and is the most reliable, accurate and easiest to comprehend practice of reporting a bug.
-When reporting a bug, it should not be a matter of opinion. It shouldn't be "This does too much damage to that, it needs to be changed!!!", this is not a bug, this is something up for discussion in the General Discussion sub-forum, not here.
Reporting a spammy thread!
If you see a spammy thread with no relevance to a bug what so ever and has no reason to be their other than the OP aggravating other forum users, report it via the report button on the forums!
To report a player, you simply have to click the report button, which is at the bottom left of the post, I'll post a picture below. NOTE: The thread below is not bad in any way, shape or form, I clicked on a random thread for convenience!
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How to report a bug in-game!
Some people don't have a forums account, but some read. Some people don't wanna post threads that much, or they might not be sure if it's a bug, you can report just as easily in-game, look below for a step by step guide:
Step 1 - Click the cog button on the bottom right, above the shop button.
Step 2 - Click the "Help and support" button at the bottom left.
Step 3 - Click the "Report an issue" button at the bottom right.
Step 4 - Click the category you wish to report a bug relevant to, there will be a list once you do step 3.
Unfortunately, the pictures were too big to post, sorry about that, guys!
If your bug is specific to only iOS, post it here!
If your bug is specific to only Android, post it here!
I will cover more, when it comes into my mind. If you want anything else adding, or elaborating on, feel free to tell me.
This should hopefully prevent problems being reported with a few words or a one liner which is really no help at all!
Get your clash on!