After update 3 July 2014 no longer able to start COC on Lenco tab1014

Unfortunately after downloading the update today (3 July 2014) I am no longer able to play the game as it won't load on my tablet. It just keeps showing the Supercell splash screen at startup and that's it.

I am posting this in the forum as the only other way to report issues seems to be in-game which isn't usefull if the game does no longer start.

I hope this gets fixed as I may not be the only one.

My tabet is a Lenco-Tac1014

I did check my tablet for any memory issues obviously but othing found.
Other Supercell games start fine.

Thanks for reading,
McLeo

Hi,

Have you tried using a VPN?

Dear Shivampaw, I have noticed this being your standard reply to these issues and I can see why.

However, VPN needs an endpoint for encryption tunnel to be build, so how would anyone do this if on a tablet using Wifi over a broadband nework instead of a cellphone?

Besides that, it would be a workaround, not a solution. The issue seems to be related to MTU size in the Supercell network.

Quote:

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Originally Posted by mcleo

Dear Shivampaw, I have noticed this being your standard reply to these issues and I can see why.

However, VPN needs an endpoint for encryption tunnel to be build, so how would anyone do this if on a tablet using Wifi over a broadband nework instead of a cellphone?

Besides that, it would be a workaround, not a solution. The issue seems to be related to MTU size in the Supercell network.

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Last update VPN's fixed this issue, something like this SHOULD work: https://play.google.com/store/apps/d...roid.vpn&hl=en

I tried this free VPN peer and I can acknowledge that this works and COC loads. I still have huge issues with this being called a solution for several reasons:

1) if VPN works but general network not, this means there is a MTU size issue or IP defragmentation issue at the receiving end, it is as simple as that. Now, I can understand if you would not know but my daily profession is troubleshooting networking issues.

2) if an issues occurs after an update and not before, the cause is most likely in the update so the 'solution' should be in the application as well.

3) Supercell's ToS (Terms of Service) state the app canot be used under 13, Hotshield ToS states it may not be used under 18. This means a pretty large group of players having this issue are not legally able to use this.

4) Hotshield is full of adds unless you pay 4.99 USD which I don't think should be called a solution for a fremium game

At its best you can call it a workaround for an issue that exists.
I uninstalled Hotshield as the adds were driving me nuts over hte last 5 minutes I tiped this reply.
I simple retire untill Supercell fixed the root cause of this issue.

Thanks though, I know you are trying to help :-)

McLeo

1 & 2) This happened last update, some devices and mobile providers cause problems for Clash updates, SC can't do anything.

3 & 4) Solved with this: https://play.google.com/store/apps/d...a.vpn&hl=en_GB

Quote:

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Originally Posted by mcleo

I tried this free VPN peer and I can acknowledge that this works and COC loads. I still have huge issues with this being called a solution for several reasons:

1) if VPN works but general network not, this means there is a MTU size issue or IP defragmentation issue at the receiving end, it is as simple as that. Now, I can understand if you would not know but my daily profession is troubleshooting networking issues.

2) if an issues occurs after an update and not before, the cause is most likely in the update so the 'solution' should be in the application as well.

3) Supercell's ToS (Terms of Service) state the app canot be used under 13, Hotshield ToS states it may not be used under 18. This means a pretty large group of players having this issue are not legally able to use this.

4) Hotshield is full of adds unless you pay 4.99 USD which I don't think should be called a solution for a fremium game

At its best you can call it a workaround for an issue that exists.
I uninstalled Hotshield as the adds were driving me nuts over hte last 5 minutes I tiped this reply.
I simple retire untill Supercell fixed the root cause of this issue.

Thanks though, I know you are trying to help :-)

McLeo

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Some extra info on this.
After I uninstalled the Hotshield VPN and rebooted my tablet it continues to work fine.

So, it seems the issue is only at first time load after the update installation.

Quote:

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Originally Posted by mcleo

Some extra info on this.
After I uninstalled the Hotshield VPN and rebooted my tablet it continues to work fine.

So, it seems the issue is only at first time load after the update installation.

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I knew that:o:rolleyes:

Great to hear!!! Time for me to spread the word ;)

Quote:

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Originally Posted by shivampaw

1 & 2) This happened last update, some devices and mobile providers cause problems for Clash updates, SC can't do anything.

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Ehm, there is a difference between they can't or they won't invest money to investigate.
It is clear to me this is a MTU size issue and MTU size issues can always be fixed!
They can hire me if needed *grin*
Anyway, since it is tied to first time login I am going to leave it as is as well.

Quote:

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Originally Posted by shivampaw

1 & 2) This happened last update, some devices and mobile providers cause problems for3 & 4) Solved with this: https://play.google.com/store/apps/d...a.vpn&hl=en_GB

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Solved by using an app of a develope that doesn't even provide a privacy policy?
Ehm, don't think I agree.

Quote:

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Originally Posted by mcleo

Ehm, there is a difference between they can't or they won't invest money to investigate.
It is clear to me this is a MTU size issue and MTU size issues can always be fixed!
They can hire me if needed *grin*
Anyway, since it is tied to first time login I am going to leave it as is as well.


Solved by using an app of a develope that doesn't even provide a privacy policy?
Ehm, don't think I agree.

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You can literally use any VPN app that will change the location etc.

Quote:

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Originally Posted by shivampaw

I knew that:o:rolleyes:

Great to hear!!! Time for me to spread the word ;)

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LOL, no you didn't :p but I'm glad I have helped the help master.
I do appreciate all your effort on this forum.

Thanks,
McLeo

Quote:

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Originally Posted by mcleo

LOL, no you didn't :p but I'm glad I have helped the help master.
I do appreciate all your effort on this forum.

Thanks,
McLeo

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Sure I did :D

Well, you did say a VPN wouldn't help, *cough* it did ;)

Quote:

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Originally Posted by shivampaw

You can literally use any VPN app that will change the location etc.

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I do understand that, but I keep stating all VPN does is lowering the MTU size on a client to 1492 instead of the more commonly used default 1500. This must be the reason why some models fail and some don't, as I know some devices have the standard MTU set to 1492. And I do want to repeat, MTU size adaption on the client side is only needed if the receiving end has an issue with MTU size. The only reason why VPN lowers it is due to the IPSec overhead in te protocol.

Anyway, I'm glad because I'm back on and that is what matters ;-)

Quote:

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Originally Posted by mcleo

I do understand that, but I keep stating all VPN does is lowering the MTU size on a client to 1492 instead of the more commonly used default 1500. This must be the reason why some models fail and some don't, as I know some devices have the standard MTU set to 1492. And I do want to repeat, MTU size adaption on the client side is only needed if the receiving end has an issue with MTU size. The only reason why VPN lowers it is due to the IPSec overhead in te protocol.

Anyway, I'm glad because I'm back on and that is what matters ;-)

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Gosh! Stop confusing me:mad: lol

Yes, that's the main thing, in the end everything is sorted and back to normal, the VPN in the end doesn't affect anything as it is the fix and can then be removed.

Quote:

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Originally Posted by shivampaw

Sure I did :D

Well, you did say a VPN wouldn't help, *cough* it did ;)

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Sorry to correct but I never said a VPN wouldn't help, I stated in 1 thread I could not see how it would help on tablets and that was before you pointed to the VPN apps :p

It still shouldn't be called a solution though but a workaround *evil grin*

Quote:

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Originally Posted by shivampaw

Gosh! Stop confusing me:mad: lol

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No means to confuse you chief. Just copy/past it into an email if anybody at SC ever asks you how you solved it :rolleyes: