Having trouble recovering lost base

My friend had his phone stolen in May. He couldn't get his account to load in his new phone. He sent an email to SuperCell, 3 actually, and they still haven't replied.
We kicked his base because as you all probably know, inactive bases are bad in clan wars.
Village Name: Trevon
Exp lvl: around lvl 50
Town Hall: 7
Last time played: Friday, May 9, 2014. Around 7:00 AM EST

Not sure if this information will help but he hasn't gotten a reply from any of his emails.

Thanks in advance

Did he have it linked to Game Center or google+? Other wise he can't get it back

I believe it was linked through google but when he hooked up his new phone, it didn't say, "this account already has a th7. Would you like to restore it?"

Quote:

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Originally Posted by CSmart98

I believe it was linked through google but when he hooked up his new phone, it didn't say, "this account already has a th7. Would you like to restore it?"

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Was he logged in the G+ add in his phone before opening the game? (yes, the G+ add on the phone)