why I still cannot login hayday? account banned!

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June 26th, 2014
Ecko

Quote:

Originally Posted by Nganguyen

Uwhat you say? I play to level 50. I dont use every thing out game. You want play at lv 1? Unfair :(

Im sorry, I don't understand the question here.
June 26th, 2014
lucio53

Quote:

Originally Posted by Nick[Supercell]

Hey Guys,

We have started to dig into accounts which are suspected of using using 3rd party tools (or some other way to interfere with our services) to run Hay Day and such accounts have been banned. It is against the TOS. Here's the quote from the TOS:

I strongly suggest that you read the TOS in case you haven't, as we take these things seriously: http://www.supercell.net/terms-of-service/

If you feel that you have been banned without a reason, please contact our support through our support pages: https://gamesupport.supercell.net/hc...s/7112-Hay-Day

We do not support any 3rd party software to run Hay Day on unsupported platforms. The only supported platforms are iOS and Android (which have access to Google Play Store).

Cheers,

Nick

Thanks Nick for your explanation.

I am sure that in my case there is an error becouse I have always played with an Android tablet without any modification, neither legal nor illegal, and I would like to clarify the matter to get back my farm.

I tried to access the support page you indicated, I registered but cannot seem to figure out how to contact them: is there another way to contact them? Maybe by email?

Another question, is the ban temporary or permanent?

Thank you for your attention and look forward to your response.

Lucio
June 26th, 2014
Nganguyen

Quote:

Originally Posted by Ecko

Im sorry, I don't understand the question here.

My english is bad. I dont use everything. I want play game. Who can help me?
June 26th, 2014
Dayti

Quote:

Originally Posted by Nganguyen

My english is bad. I dont use everything. I want play game. Who can help me?

As someone suggested upthread, you need to contact Supercell - this is the extract from Nick's post on page 1 of this thread:

If you feel that you have been banned without a reason, please contact our support through our support pages:https://gamesupport.supercell.net/hc...s/7112-Hay-Day
June 26th, 2014
makeupinternet

Quote:

Originally Posted by Tiggerr129

Wheating is ok as long as you plant and harvest the wheat yourself and don't use any type of automated software. A link to the wheating thread has been stickied forever. If planting wheat to get expansion materials was illegal, the link would have been deleted.

Good point Tiggerr, thanks :). I am still uncertain then, what it is they consider c h e a t i n g, sine terms specify that "c h e a t s, automated software" and so on are forbidden, it seems to me that by c h e a t s they mean something else than the specific things that are listed as forbidden. Please clarify SC!

PS. When I go on a wheating frenzy and wheat like crazy during little people event, are you sure I myself don't qualify as automated software? :rolleyes:
June 26th, 2014
express01

Quote:

Originally Posted by makeupinternet

Good point Tiggerr, thanks :). I am still uncertain then, what it is they consider c h e a t i n g, sine terms specify that "c h e a t s, automated software" and so on are forbidden, it seems to me that by c h e a t s they mean something else than the specific things that are listed as forbidden. Please clarify SC!

PS. When I go on a wheating frenzy and wheat like crazy during little people event, are you sure I myself don't qualify as automated software? :rolleyes:

No matter how frenzy or crazy you wheat, you just cannot beat an automated software, run by a machine. So, no, you cannot be regarded as a bot :rolleyes:
June 26th, 2014
pitchfork

As far as I can see, according to the support pages information, the only way to contact support is by sending a message through the in-game settings or starting a thread here.

If anyone is banned from accessing their game then how can they use the in-game settings?

Is there another way?
June 26th, 2014
express01

Quote:

Originally Posted by pitchfork

... or starting a thread here.

Is there another way?

You just said it :D

Or go to SC homepage and try to find some contact information (email, phone support, etc.)
June 26th, 2014
pitchfork

Quote:

Originally Posted by express01

You just said it :D

Start a thread here, you mean? But the people in this thread did that and were told to go to support pages which tells them to start a thread here which leads to them being told to go to support pages and...oh wow, dizzy.

Quote:

Or go to SC homepage and try to find some contact information (email, phone support, etc.)

Super. Thank you.

For what it may or may not be worth:

http://www.supercell.net/contact

Hayday.feedback@supercell.com

Good luck!!!!
June 26th, 2014
express01

Quote:

Originally Posted by pitchfork

Start a thread here, you mean? But the people in this thread did that and were told to go to support pages which tells them to start a thread here which leads to them being told to go to support pages and...oh wow, dizzy.

By support page and starting thread, I guess they mean this sub-forum here, which reads "Help & Support", which is also more properly for those matters than in the "Bug & Problems" sub-forum.

Here's a link to it:

http://forum.supercell.net/forumdisp...5-Help-Support

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