I just wanna ask about my village,before maybe i forget to login with google+,and then my device eror and swipe all my program.but i already connect with my facebook.can i get back my old village?please help me
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I just wanna ask about my village,before maybe i forget to login with google+,and then my device eror and swipe all my program.but i already connect with my facebook.can i get back my old village?please help me
Hi,
Please follow these steps:
- Open Clash
- Go to in game settings
- Make sure you are connected to a G+ account, your old village will get linked to it.
- Press Help and Support which is found via the in game settings menu.
- Press Report an Issue.
- Press Other Problem.
If you can't access the in game report an issue feature please email support at clashofclans.android@supercell.net
The following information will be required:
Name of the old village:
Name of the clan your lost village is part of:
Town Hall level of the lost village:
Date and time of your last playing session on the lost village:
If you have emailed them directly you must include the details of the new village as well!
It is recommended that you DO NOT PASS TOWN HALL 4 on the new village, this may cause problems in the recovery procedure!
Provide all the details of your problem and village. DO NOT DELETE THE PRE POPULATED DATA!
If you don't get a reply after a month or two please post back stating your ticket number.