Accidental Overwrite

Hello,

So yesterday my girlfriend upgraded her phone from an Apple 5s to the Samsung Galaxy s5. When I was installing clash for her on her new phone and proceeding through the tutorial I accidentally pressed the "sign in with google+" button that appears on the screen before going through the tutorial. She has the game previously installed on both and Ipad and on a Samsung tablet. Unfortunately it wont allow me to sign in through google+ without having the message, "do you want to sync blah blah village or whatever" And on the ipad when I look to link to another device it says it is already linked...

So I have been heavily researching and unable to find a solution. I tried to create another google+ account and log in on her old village, but it says that the clash of clan account has already been linked to a different google+ account. So technically she can play it on the ipad or the tablet but she really would like to be able to play on her phone. I am extremely frustrated as I typically can figure this stuff out but for me it seems like there is no solution.

I appreciate any feedback or recommendations.

if the account is linked to a G+ you need to use the same G+ to load that account as you can't unlink/relink

just log in with the correct G+ account

I would if I could but when I sign in with her google+ account it tries to sync the village from yesterday that is a town hall lvl2

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Originally Posted by BigBossFetter

I would if I could but when I sign in with her google+ account it tries to sync the village from yesterday that is a town hall lvl2

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I can't quite catch what you did wrong

What G+ is linked to her actual village then? if you did the tranfer via code a G+ needs to be link to her account and an overwrite isn't possible

you did use the link via code right?

Quote:

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Originally Posted by SorrowCat

I can't quite catch what you did wrong

What G+ is linked to her actual village then? if you did the tranfer via code a G+ needs to be link to her account and an overwrite isn't possible

you did use the link via code right?

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I did the transfer via code with her tablet and ipad originally a few months ago. The issue is that I overwrote her original base with the base from the tutorial. So when you sign in to google+ it wants to upload and sync the level2 base.

Thank you

Quote:

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Originally Posted by BigBossFetter

I did the transfer via code with her tablet and ipad originally a few months ago. The issue is that I overwrote her original base with the base from the tutorial. So when you sign in to google+ it wants to upload and sync the level2 base.

Thank you

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Ok, try clearing the game from the phone (data, etc) then try to put the same G+ you used for the link 2 months ago

If that doesn't work
you are either using an incorrect G+, or you got a rare bug

Quote:

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Originally Posted by SorrowCat

Ok, try clearing the game from the phone (data, etc) then try to put the same G+ you used for the link 2 months ago

If that doesn't work
you are either using an incorrect G+, or you got a rare bug

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It is the correct google+ and everything just not allowing me to sign in without attempting to load a dummy village from the tutorial. I tried clearing the game and disconnect the gmail thing and all that. Im not sure what else I can do.

Thank you for the help though!

Quote:

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Originally Posted by BigBossFetter

It is the correct google+ and everything just not allowing me to sign in without attempting to load a dummy village from the tutorial. I tried clearing the game and disconnect the gmail thing and all that. Im not sure what else I can do.

Thank you for the help though!

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you are going to have to contact support sadly (using the in game feature report an issue)

No problem, we are here to help each other

ok, I figured.

Thanks again!

Quote:

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Originally Posted by BigBossFetter

ok, I figured.

Thanks again!

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No problem, I hope it gets sorted