Printable View
I'm new to clas of clans, unfortunately I delete my account but had not synchronizable to google plus ye lost my village to try everything I realized that my village is therefore kindly ask you to help me retrieve it clear if you can but please i need your help
if this is not understood is why I use google translator
grace to read the message and if I can help thanks
Hi,
Please follow these steps:
- Open Clash
- Go to in game settings
- Make sure you are connected to a G+ account, your old village will get linked to it.
- Press Help and Support which is found via the in game settings menu.
- Press Report an Issue.
- Press Other Problem.
If you can't access the in game report an issue feature please email support at clashofclans.android@supercell.net
The following information will be required:
Name of the old village:
Name of the clan your lost village is part of:
Town Hall level of the lost village:
Date and time of your last playing session on the lost village:
If you have emailed them directly you must include the details of the new village as well!
It is recommended that you DO NOT PASS TOWN HALL 4 on the new village, this may cause problems in the recovery procedure!
Provide all the details of your problem and village. DO NOT DELETE THE PRE POPULATED DATA!
If you don't get a reply after a month or two please post back stating your ticket number.
Ive been asking and.and asking for.help.and.nothing I.havent done nothing on this game since I lost my clan my ticket number is. 3716203. Supercell is not good at all at responding.
Supercell can take over a month to reply.Quote:
Originally Posted by markrodriguez80
- It's a Supercell belief in that small teams are better. If you are truly interested, you can wait.
Hi,Quote:
Originally Posted by markrodriguez80
Please be patient, I know it's frustrating. When clan wars came out Support were bombarded with tickets, clans that were getting problems were submitting tonnes of tickets, I know some that had EVERY PLAYER submit one... As you can imagine, that is a lot of tickets. Support are doing all they can to solve these tickets. As long as you have a ticket number you are in the queue and all you can do is wait.
Before the clan wars updates tickets were getting solved by the 4 weeks mark, unfortunately that has increased.
Support are answering tickets. The amount of people who you see complaining here is a tiny tiny fraction of how many tickets support get a day. The tickets they solve aren't always from forumers, they might be other members who are waiting without complaining. You need to be patient.
As long as you have your ticket number you are in the queue :)