Supercell , I just woke up and saw my account locked , i contacted you guys but no reply , I want to play again ticket no , #4066981
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Supercell , I just woke up and saw my account locked , i contacted you guys but no reply , I want to play again ticket no , #4066981
It's locked? Exactly what does it say?
Account locked , enter code to unlockQuote:
Originally Posted by OfficerBarbary
This usually happens as of security/ ownership issues. Are you the first legitimate owner of your account? Has it ever had ownership disputes (E.g sold phone)?Quote:
Originally Posted by Tarekalchawi
You contact SC and complain about someone logging in to your account right?
OR
Someone else has your password and contact SC and say he is the owner for the account and then they closed your?
If you don't know the code it means you are using someone else's village. Stay out of it.Quote:
Originally Posted by Tarekalchawi
Hey , someone accessed my account few weeks ago and i complained , but yesterday they locked it cause i asked toQuote:
Originally Posted by shivampaw
now I'm waiting the code form SC to access it again :)
You should have been emailed the code to access the village again.Quote:
Originally Posted by Tarekalchawi
I didn't get any email , i already sent them the date i started and the receipt of 1st purchaseQuote:
Originally Posted by shivampaw
Check your spam and junk. Wait for them to give you the code. If you don't get one in a day then reply to the ticket.Quote:
Originally Posted by Tarekalchawi
thanks , i got the code ! 👍Quote:
Originally Posted by shivampaw
Great to hear.Quote:
Originally Posted by Tarekalchawi
Clash On!
What do you mean locked are you banned?
No look at the picture. He's lock cause he requested the lock. The lock is there for security reason to prevent people from stealing your account.Quote:
Originally Posted by Aditya536
His problem is now fixed...
My account was locked this morning and i spent two hours looking for a way to contact supercell. The only thing i could find was send help request in app account. How are you suppose to send help request when you account is locked. This is very frustrating because when had a clan war this morning and from all the research i have done it takes two weeks for supercell to contact you back.
Very
upset clan clasher
Hi,Quote:
Originally Posted by Travis19httr80
Please wait for SC to contact you however it may be that you have been locked out due to ownership dispute.
My account has been locked for almost 2 weeks and I have not heard back from supercell. I have spent almost $30.00 on this game, I know that's not a lot money but still I am just getting aggravated. Can anyone help me or know of another way to contact supercell. I don't want to start over it took me along time to get to the level I am at.
contact them giving full details of the village and problem: clashofclans.feedback@supercell.netQuote:
Originally Posted by Tapendergr42
I have sent them a email twice with information about my village and still no response. I can't believe it takes this long to contact you.Quote:
Originally Posted by shivampaw
i have the same trouble , my acoount is locked.
i try to clear data on my phone (android) setting,application,clash of clans,clear data.
and then i try to sign in again clash of clans with the same gmail, and u know what? i start again in townhall 1 .
what should i do to get back my old townall? please anyone help me please :(
Your account has been locked for a reason.
are you banned or does it require you to enter a code?