My device iphone was stolen And They allways break my village. When i log on clash of clan with my ipad. they log on clash of clan with my iphone, that was stolen and they break my village. I changed password my game center but they still log on my vilage. plz help me transfer my vilage to new acc gamecenter and block acc old game center. Thanks.
p/s i can't delete data of old my iphone because don't use cloud :(
www.icloud.com
and erase all contents and settings on your iphone through icloud.
if you dont have it, call applecare to get them to delete it for you
how to contact with applecare??? i am from vietnam :( plz help me. if you have facebook plz send me. i want to ask you several problemsQuote:
Originally Posted by thedorkishguy
Hi,Quote:
Originally Posted by danhsinh01
Here is a mods standard reply to people who have been h@cked.
There really is nothing we can do on the community forums to help you, so please contact Support using the in-game reporting or e-mail them directly at: clashofclans.feedback@supercell.net
I know there are not a lot of options once another device has your game on it. Below is my standard reply to h@ck posts, good info for future reference. Good luck with support.
Substitute Google+ for Gamecenter and Google for Apple if it's Android (I'm using an old post)
----
I know of NO-NONE-ZERO cases of anyone actually h@cking Apple's Gamecenter to get to a Clash of Clans village.
A few facts/misconceptions:
Supercell only supports one account per device. Apple considers an iOS device to be a single user device. If a village is authorized to it (either by starting a game, or loading it via gamecenter) it is permanently authorized to that device. The Gamecenter password is only needed the very first time you load the game. Once a device "Owns" the game, changing the Gamecenter password, logging out of gamecenter, even deleting the app doesn't remove your game from that device. If you sell or trade your iOS device, doing a factory reset is the only way to ensure the next user can not play your game. If you authorize your game to someone else's device, even a factory reset may not remove it, as they can do an iCloud or iTunes backup/restore of their device to include your village.
Gamecenter in relation to Clash of Clans is designed to attach YOUR village from YOUR device to allow you to move YOUR village to a new device YOU own. It is not an authentication method to log into and out of different devices, it's a transfer mechanism. You should never load your village onto a device you do not control. Once a village is loaded onto a device, it is permanently authorized and playable from there. Neither Apple, nor Supercell can remove a village from a device which was properly loaded at one point. It is not legally or technically possible. Once a device is authorized, the device can not be blocked or restricted.
Morale of the story is NEVER load your village on a device not owned/controlled by you, allow someone else to log onto your device with a different Gamecenter, or give out your Gamecenter account info to anyone.
So, knowing the above, 100% of the time folks claim to be h@cked, or someone is playing their game, it boils down to:
A) a family member plays on the iOS device without you knowing it
B) you gave your gamecenter password to a friend who used it to load your game
C) you gave your gamecenter password to one of those 3rd party gem sites
D) you logged onto a friends iOS device to play at one point, thinking logging out of gamecenter or deleting the app will prevent them from playing it (it doesn't)
E) you sold/traded/gave away an iOS device you had once played the game on without doing a factory reset and they still have access to your CoC village.
F) a friend logged in with a clean gamecenter answered the prompts and transferred your village to their GC, and loaded it on their device later (if your village wasn't attached to your own gamecenter)
G) Someone sent you a "Free" account - while logging into this new gamecenter you actually transfer you village to this empty gamecenter account and they can then load it on their device. (If your village wasn't attached to your own gamecenter)
If it's your little brother playing, it's easy to solve, if it's an ex-best friend who can now play your game, there are not a lot of options.
so i must play new account. oh my god!Quote:
Originally Posted by shivampaw
Read the first 4 lines again.Quote:
Originally Posted by danhsinh01
yes. i mail for supper cell with above content today but how long they will solve it for me :((Quote:
Originally Posted by shivampaw
do you have facebooks pls send me. i want to ask you some question. pls help me. thanks. private mess for me via forum or you add face me. https://www.facebook.com/profile.php?id=100005474804463 thanks so much!Quote:
Originally Posted by shivampaw
No, I don't continue forum stuff elsewhere.Quote:
Originally Posted by danhsinh01
You just need to be patient.
ok thanks so much!Quote:
Originally Posted by shivampaw
Seriously? I said no.Quote:
Originally Posted by danhsinh01
Just adding, if the phone was stolen by a determined thief who was a stranger..... why would he want to break your
Clash of Clans game! I mean seriously!
If you have Find my iPhone, remote erase your device.
If you don't, go to http://support.apple.com/kb/ht5668.
But no offence, it only seems your trying to get Shiv's contacts.
LOL:rolleyes:Quote:
Originally Posted by kyumin2lee
#AwkwardMoment...
Quote:
Originally Posted by shivampaw
"Please give me your Facebook":)
"No. I don't continue elsewhere":(
"... Please give me your Facebook":confused:
"I said no!":mad:
But seriously, get the right authorities to deal with your lost monetary investment....
Lulz, better not send this off-topic though:)Quote:
Originally Posted by kyumin2lee
i only want to ask you how to contact supper cell faster. you don't want help me. no problem. thanks.Quote:
Originally Posted by shivampaw
If their was a faster I way I would have told you.Quote:
Originally Posted by danhsinh01
Why can't you ask me on the forums :confused:
ok i contact with suppercell via email clashofclans.feedback@supercell.net with this contentQuote:
Originally Posted by shivampaw
Plz Help me My iphone was stolen. Some one Log in my vilage and breaked my village
My device iphone was stolen And They allways break my village. When i log on clash of clan with my ipad. they log on clash of clan with my iphone, that was stolen and they break my village. I changed password my game center but they still log on my vilage. plz help me transfer my vilage to new acc gamecenter and block acc old game center. Thanks.
p/s i can't delete data of old my iphone because don't use cloud
but i still reveive email from suppercell. now what can i do?
Send it using the in game report an issue feature found via in game settings > help and support > report an issue > other problem.Quote:
Originally Posted by danhsinh01
thanks i did it. and now i must wait???Quote:
Originally Posted by shivampaw
Yes, you need to wait.Quote:
Originally Posted by danhsinh01
thank you so much!Quote:
Originally Posted by shivampaw
No problem.Quote:
Originally Posted by danhsinh01
Good Luck.
hix i still dont receive mess of suppercell :(( so sad!Quote:
Originally Posted by shivampaw
Umm your going to need to wait a lot longer than a day, it could take weeks or even months.Quote:
Originally Posted by danhsinh01
hi the same thing has happened to me :/ have u had any sucess ??
Have you contacted support?Quote:
Originally Posted by George34fly
Same as me here...someone usingmmy account... I already emailed apple to help me but they said onlr supercell can solved the problem...pls...help us....they messing my village....tnx....
So did you contact SC?Quote:
Originally Posted by mcjeff
Yes i already contacted them but still no reply....3 days past already.....what should i do? He messing my village....he spent my gold elix d elix and gems......im so worried.....what should i do?
You are just going to have to be patient. Sorry.Quote:
Originally Posted by mcjeff
Tnx to you pal.....how do i solved this prob....or just wait supercell to reply my email.....i hope they answer us asap....i will just wait and i hope he will not ruin my village....
You will just have to wait for SC to reply.Quote:
Originally Posted by mcjeff
Supercell will get back to you as soon as they can. For now just be patientQuote:
Originally Posted by danhsinh01
oh my god two long :( i still receive mess of sc :((Quote:
Originally Posted by CheifVait
Sorry but you will have to be patient.Quote:
Originally Posted by danhsinh01
hu hu hix hix. how long can play again coc :((Quote:
Originally Posted by shivampaw
10 days :( i don't recevie reply from supper cell. So sad!
Stop bumping your thread, be patient.Quote:
Originally Posted by danhsinh01