Lost Gmail account- can't buy gems - sent request- 3 weeks no answer

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June 4th, 2014
anasphi

Lost Gmail account- can't buy gems - sent request- 3 weeks no answer

Hi everyone,
the thread title pretty sums up my problem,
I lost access to my gmail account on my android device .. so now i can't purchase gems or sync my village to other devices.

this is the email that I had sent to SuperCell support :

Quote:

---------DO NOT DELETE!---------UTC Time: 2014-05-14 21:27:53
Game: Clash of Clans
Version: 6.56.2
PlayerID: 10-4473974(305)
Category: Report Problem
Language: EN
Device Type: Nexus 4
OS Version: 4.4.2
Platform: Android, Google Play
------------------------------
Hi,
I have a problem logging in my gmail account that I'd used to play the game "phifortyfive@gmail.com<mailto:phifortyfive@gmail.com>",
I'd contacted Google support and waiting for a response.
The game still working on my phone,
But in the main time I would like to change my account's email address. Because I'm worried that there is no way now to access my account again from other devices.
Please help.
Thanks in advance.
This email was posted to clashofclans.android@supercell.net

Platform: Android, Google Play

and this is my request page : #3382927

Quote:

My village info :
Exact name of village: Phi
Town Hall level: 7
XP level: 62
Name of clan (if any): Donating Mafia

please help,
Thanks in advance.
June 4th, 2014
Ytiev

Hi,

You'll have to be really patient because SC support is being flooded with tickets, it might take 6 weeks for a response
June 4th, 2014
shivampaw

Hi,

Support can't help you on this. How did you lose access to your account?
June 5th, 2014
anasphi

Quote:

Originally Posted by shivampaw

Hi,

Support can't help you on this. How did you lose access to your account?

I forget my gmail account's password and couldn't get it back !
So I want to change my connected google+ account to a new one ... so I'll be able to buy gems and sync the game .
June 7th, 2014
anasphi

Please Help :(
June 7th, 2014
shivampaw

Quote:

Originally Posted by anasphi

I forget my gmail account's password and couldn't get it back !
So I want to change my connected google+ account to a new one ... so I'll be able to buy gems and sync the game .

Support can't help you on this. You need to recover the password, try contacting Google.
June 12th, 2014
anasphi

Quote:

Originally Posted by shivampaw

Support can't help you on this. You need to recover the password, try contacting Google.

I can't recover password .. i want to change my email please
June 12th, 2014
shivampaw

Quote:

Originally Posted by anasphi

I can't recover password .. i want to change my email please

I told you - nothing support or we can do. You have to contact google to recover your password.
June 15th, 2014
anasphi

Quote:

Originally Posted by shivampaw

I told you - nothing support or we can do. You have to contact google to recover your password.

I can't get my email back my email is suspended due to inactivity or something .. I made it only to play the game .. what should i do now ?
I really need to change my connected game email .. what info can I provide to help ? please .
June 15th, 2014
shivampaw

Quote:

Originally Posted by anasphi

I can't get my email back my email is suspended due to inactivity or something .. I made it only to play the game .. what should i do now ?
I really need to change my connected game email .. what info can I provide to help ? please .

I told you - nothing support or we can do. You have to contact google to recover your password.
June 15th, 2014
anasphi

Quote:

Originally Posted by shivampaw

I told you - nothing support or we can do. You have to contact google to recover your password.

thanks for your replay
but What part of "my email is suspended" didn't you understand ?
thanks in advance : )
June 16th, 2014
shivampaw

Quote:

Originally Posted by anasphi

thanks for your replay
but What part of "my email is suspended" didn't you understand ?
thanks in advance : )

What part of "I told you - nothing support or we can do. " Don't you understand.
If you were suspended you probably deserve it.

Contact GOOGLE.
June 16th, 2014
anasphi

1 Attachment(s)

I didn't violate any thing .. i made the account to play COC only , and I didn't do any thing else .. is that why my google account was suspended ?
Please help Attachment 46484
June 16th, 2014
shivampaw

Quote:

Originally Posted by anasphi

I didn't violate any thing .. i made the account to play COC only , and I didn't do any thing else .. is that why my google account was suspended ?
Please help Attachment 46484

Google don't ban people randomly. You have been given a reason. What do you expect SC/ the community to do? If you want help you have to contact Google.
June 18th, 2014
anasphi

Quote:

Originally Posted by shivampaw

Google don't ban people randomly. You have been given a reason. What do you expect SC/ the community to do? If you want help you have to contact Google.

your help is appreciated but please stop replaying if you are not on the official SC support team !!
June 18th, 2014
shivampaw

Quote:

Originally Posted by anasphi

your help is appreciated but please stop replaying if you are not on the official SC support team !!

Why? You wanted an answer you got it.