Gem Purchasing Problem!

Printable View

Show 100 post(s) from this thread on one page

May 13th, 2014
NeuralFusion

Gem Purchasing Problem!14 Attempts to fix!

So, I accidentily clicked the buy button to purchase 500 gems the other day and I didn't have the money in my account.

I thought it would just do a failed transaction, however It didn't.

I've got money in my account now, and want to buy 2500 gems, however the buttons are grayed out. When clicking, it says " Transaction is pending "

I don't care about that 5$, however I'd like to buy the 2500 gem pack now. Any way I can get this one canceled or get it to go through so I can get 2500?

It's bee roughly 3-4 days(I've bought plenty of gem packs before with no problem, and it was always quick)

Here is a list of things I've tried.

Ticket #3397232

1: PM'd 5 different MOD's - Only 2 replied back, and only a couple times telling me to do things I've already done.(Didn't read thread maybe?) The other MOD didn't have any suggestions, but at least replied honestly and read my thread.(Thank you!)

2: Made this thread, with as you see, no replies from MOD or Staff

3: Emailed them directly

4: Made support ticket from In-Game option

5: Contacted Google - They said it's not on their end, and have gone above and beyond to check, double check, and triple check to be sure of this. It IS on SuperCell's side.

6: Google is in the process of sending a support ticket to their policing department so they will contact the developers at SuperCell

7: Google tried doing a refund to cancel out the order, so I could start another order - Didn't work

8: Connected game to Google Sign in and facebook, Un-Installed and Re-Installed game - Didn't work(also tried deleting app data and cache, still didnt work)

9: Waited over a week from replies

10: Slept hoping it was a dream, I've not woken up yet or It's really happening!!

11: Tried removing google link, closing game, re-opening and re-linking - Did nothing

12: Tried removing google account from tablet, opening game, closing it, and re-adding google account to tablet - Did nothing

13: Tried Device Settings > Application Manager > All > Google Play Services > Force Stop > Uninstall Updates. Restart your device and try again. - Did nothing

14: Sent a 2nd support ticket with the subject line of:
"I'm trying to BUY GEMS but there's a bug on your end!" - Hopefully this will get someones attention.
May 14th, 2014
NeuralFusion

bump still shows pending
May 15th, 2014
NeuralFusion

BUMP

Still having problem. I've contacted google, they said it's cleared on their side and shows successful.

They said they sent a request for refund so it would cancel the order, but it didnt fix problem. They said I have to contact the developer.

I don't care about that 5$! I just want to be able to purchase again! please someone help? Waiting 2 days to purchase more
May 15th, 2014
Unbound

Sorry that you have to deal with this, but this is only something SC can fix %100. So just wait 2-4 months for a reply back from the support team and hopefully this will get fixed.
May 15th, 2014
NeuralFusion

Quote:

Originally Posted by Unbound

Sorry that you have to deal with this, but this is only something SC can fix %100. So just wait 2-4 months for a reply back from the support team and hopefully this will get fixed.

In 2-4 months I'll have everything I want now then there's no point in buying! lol..

I just did the support thing from In-Game - Is that any faster?
May 16th, 2014
NeuralFusion

Still having problem!

Still waiting to buy..

Getting discouraged..

I'm a paying customer, I know SuperCell is really busy, especially with recent updates..

But seriously.. This is getting a little annoying.. You would think they would look at purchasing problem tickets FIRST considering they get money this way...

I've PMed 4 MODs, made this thread, and sent in support ticket..all with no replies
May 16th, 2014
NeuralFusion

What would happen if I un-Installed the game, removed all data from phone, etc etc, and re-installed it?

What would I have to do to get my village restored onto the device? Just log in with email???

I just Un-Installed the game after making sure my Google+ Sign In and Facebook were connected, and that worked so far. Signed in, loaded my village. BAM.. STILL CANT PURCHASE!

I've contacted Google, They are sending it to their dev department that "polices" developers..

hopefully I will get some kind of "hello" out of SuperCell at least.. I'm starting to re-think wether I'm going to do more purchasing or not..
May 16th, 2014
urspace

Quote:

Originally Posted by NeuralFusion

What would happen if I un-Installed the game, removed all data from phone, etc etc, and re-installed it?

What would I have to do to get my village restored onto the device? Just log in with email???

I just Un-Installed the game after making sure my Google+ Sign In and Facebook were connected, and that worked so far. Signed in, loaded my village. BAM.. STILL CANT PURCHASE!

I've contacted Google, They are sending it to their dev department that "polices" developers..

hopefully I will get some kind of "hello" out of SuperCell at least.. I'm starting to re-think wether I'm going to do more purchasing or not..

I honestly don't think the $2.4 Million-Per-Day Company really cares you buy gem or not. You are way too behind on their list. Weeks of waiting time is ridicules.
May 17th, 2014
NeuralFusion

Quote:

Originally Posted by urspace

I honestly don't think the $2.4 Million-Per-Day Company really cares you buy gem or not. You are way too behind on their list. Weeks of waiting time is ridicules.

It Is honestly.

I'm not trying to come off as If I quit buying they lose business, cause I know that's not gonna happen lol..

However, My money is just as good as anyone elses, and ESPECIALLY as a paying customer - I should get better customer service than what's going on now..

I certainly hope they contact me/ fix the problem soon!
May 17th, 2014
KL597

Quote:

Originally Posted by urspace

I honestly don't think the $2.4 Million-Per-Day Company really cares you buy gem or not. You are way too behind on their list. Weeks of waiting time is ridicules.

2.4 mill? Well aren't you a bit behind...

To OP: Try restarting your game VVVV, however you will most likely have to wait

Go to Settings, and then tap 'Apps'.
Tap the 'Running' tab at the top of the Manage Applications screen
Choose the application that you want to stop.
Touch either the Stop or Force Stop button.

Show 100 post(s) from this thread on one page