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I lost 60 diamonds when I accidentally tapped tom's service for 5 days when I just want to close it thinking that I tapped the "no thanks" box, I thought the diamond confirmation works everywhere that will let you pay diamonds, from 102 my diamonds depleted to 42, please help me to retrieve and refund my 60 diamonds. Thank you and more powers in updating Hay Day to a better game, hope this will not happen to anyone again. :)
I checked diamond confirmation since I started playing hay day, I knew that I can lost diamonds acciddentally since my mom also plays this game and she told me to do so.
link ..........
I dont need that link, I already know that there is that diamond confirmation settings since I started playing about a week ago, again, my mom told me so to check that settings. I need an administrator's help or anyone that can help me to let a game admin know about this incident. But still thank you for trying to help Holidae :)Quote:
Originally Posted by Holidae
And i dont think it was my fault, the confirmation settings does not apply to tom's service. Theres no such thing came up that said tap again to confirm. I need help as soon as possible, the 5 days service will end soon, I should have used my 102 diamond for my farm's future needs since im just lvl 24 now.
A half hour ago I have 15 diamonds and now i have 0 and I dont use them to nothing because I was away from game... please community manager or other member ofstaff to checkand solve that. Thanks
Moyjer,
I'm a fellow player who knows how you feel! There are daily complaints in here about diamond loss, so far I haven't seen anyone be successful in their complaints.
This is just me, a fellow player not a mod or admin or anything, replying but for what it's worth:
It wasn't your fault. There is nothing in the game that explains that the double tap confirmation does not work in all situations. They have chosen to leave some areas without any safeguard against an accidental tap, and they have neglected to explain the confirmation process. It is misleading, to put it kindly.
I was also caught that way. It is something that supercell seem to be refusing to address and it is time they did!
Tom can be handy. If you are going to use Tom now that you have accidentally hired him, remember that he can only be used every 2 hours. Use him to get some expensive or rare things, like diamond rings for example, at least that way you can make some coins in the shop, and were you to make a diamond ring you would be using a diamond so at least you can feel you are getting some extra use of your diamonds. Other people may have better advice for you re Tom. If you have the mine open, you might find that buying cheap shovels from Tom will result in gaining some of those diamonds back if you dig the mine.
My sympathies on the diamond loss. Really it is not your fault but now that it has happened don't let irritation stop you from making the best of the situation. And beware, it will happen again so easily, on a different part of the game probably.
Good luck.
PS Since my mistaken hire of tom, I have hired him again, this time on purpose. He is great. Once bitten twice shy and all that, I hope not to make any more errors, forced or otherwise; but there are worse things to lose diamonds on, and the game is so good that I really hope you don't let this spoil your fun.
I refuse to purchase diamonds with real money when the confirmation system is not yet adequate.
Yes, I dont think supercell will help me, as what am I seeing on this forum, they really dont do help about these incidents as if they created their game perfectly.
And about the thing you've said, unfortunately, my farm level was just lvl 25, and just started building the mine, well maybe the next day I will do what you just said, thank you :)
I hope you have some fun with it anyway. And If you haven't already done so, you could read the tips on here for optimising your search for the red chests, I hope you find lots of diamonds that way!!
(It might be worth opening a thread in the new player section asking for any tips on using tom, if you are looking for tips, that is. I always forget that once you order something from him then you have to remember to collect it too, otherwise he just stands there waiting with it, which eats into your time. And ore that you collect from the mine won't make many coins, but with a smelter it can be used for gold/silver bars. I used him once to find 9 cheap feta, then my dairy was freed up to stock up on the other stuff and my farm began to settle into a smooth operation. One mistake i made was to order stock from him and then have no coins to pay....but a quick sell in the shop sorted me out..I am still experimenting and learning.)
Upon reviewing the link to Cricks post I supplied previously, you'll see another link to a thread that provides details regarding where the double tap confirmation is enabled. It is enabled in those particular places because prior to implementation, confirmation for those actions did not exist.
All other locations in which diamonds may be used display the large alert message informing farmers that diamonds will be used if they continue the process.
How Tom benefits you is dependent upon your level. Products and machines available to some may not be available to others. Here's how I use him: Using Tom Mining For Diamonds
Thank you for telling me these things, I really appreciated ur effort in replying here, you made me feel much better. You'll be a better moderator or an admin than those of supercell admins who are lazy and doesn't care about the feelings of the players. :)Quote:
Originally Posted by pitchfork
That was a great experiment holidae, you bought him for 10 days for 90 diamonds and calculating the times you used tom multiplied by 2 hrs(because of every 2 hrs service) all over 24 hrs you just used him 5 whole days which means you slept or you are not there to use him for 5 days. I wonder if it would also be the same with using him in 1 day for 15 diamonds. Btw do you buy diamonds? And ur coins, that was amazing and a bit terrifying.Quote:
Originally Posted by Holidae
Thank you very much :)
Wow it's been a day and a half, still no admin even tried to reply a SINGLE period. What is this forum for? Admins will receive their salary for doing nothing? I could even see alot of unsolved problems about lost farms and anything. Moderators in this forum were far more working than those lazy admins.
No I have not purchased diamonds. SC is very generous with opportunities to acquire diamonds without making a purchase.
Regarding the admins, they will tell you the same as the mods. You probably will not receive a refund but you could try by submitting an in-game service request ticket.
This is mostly a member driven forum. Occasionally, Staff will answer when there is something critical and we members don't have the answer. Otherwise, it's up to us to help each other out with known issues. You've received the answers already through the links that Holidae provided.
No, the confirmation button is NOT in every single spot in the game, nor should it have to be. We are not babies who need SC to hold our hands to keep us from making mistakes. We are responsible to know how the game works and We are responsible if we mess up, just like in any other game we play. YES, there IS a document that states where there is NO confirmation and we still have to be careful. That link was included in the post Holidae provided and is also linked to in the Main Topic Guides thread stickied at at the top of General and New to Hay Day subforums, which are available and highly encouraged for all forum members to read.
Whenever you start a new game and join the supporting forum, you should read the Forum Rules, the Terms of Service, and the forum stickies of important information you need to successfully play the game. Just something to remember in future, which should help you avoid situations like this no matter what games you choose to play in future. Folks can't expect to not bother reading a few pages that are smack in front of them with a huge sign "Please Read" and then expect special treatment when they make mistakes that they wouldn't have made had they done such simple reading.
Would you buy a computer for your kid and not register it because you don't want to be bothered reading the little card that recommends you do so and then complain to the company when something goes wrong and they can't help you because they have no record of your purchase? What about not reading the washing instructions on a new shirt and then blaming the company because it shrunk when you put it in the washer instead of taking it to the dry cleaners as the tag very specifically warned? Not reading the warning label on a toy and blaming the company when your kid gets hurt because you gave it to a toddler when the big warning on the front of the box said ages 6 and up? This is the same thing. It's our responsibility to read labels, instructions, warnings, etc and if we don't bother to do so, we have no one but ourselves to blame when we mess up. This is also the same for every single computer or console game, whether CD or online. You have the basic tutorial and then it's up to the player to figure out the details either on their own or by finding a walkthrough or forum.
Anyway, here is the link to where the double tab is and is not for you and or others who may not have read the stickies. Hopefully, after reading this, they will be willing to spend a few minutes browsing the stickies and so avoid making similar mistakes. Refusal to take a few minutes to help ones self by reading a few pages is not a valid reason to blame resulting mistakes on the company whether it's a game, appliance, computer software, toy, clothing, or anything else.
To find out where the new double-tap confirmation can be found and where it is NOT and care in playing is still required:
http://forum.supercell.net/showthrea...rmation-button
Ah come on, cricks. Blaming the players for not reading small print in the advanced game settings might be somewhat understandable, if there was any small print to read...but for not reading the many threads on a player controlled forum?!? You canNOT be serious.
The fault lies with inconsistent and inadequate confirmation system which misleads any non OCD player into thinking they have enabled a universal confirmation button. If it didn't, this issue would not arise again and again and again...
Holidae and you have written superb tips and detailed explanations. Thank you for that, sincerely. But I am afraid -- despite how good and profoundly helpful your links are -- they do not, cannot and SHOULD not be expected to cover the gaping hole in the game itself.
If you buy a house, and you tick a box on the purchase papers saying: yes, you would like your plugs to have fuses! then you would expect that meant all plugs, right? You don't expect to have to wander from room to room playing a DIY version of Russian roulette as you insert your hairdryer into each socket to see which one short circuits the street.
Apologies for speaking so bluntly, but this hand holding reprimand routine is not applicable when it comes to diamond inconsistencies in this game. You are right to remind people of their own responsibilities in other areas (cutting down trees, buying a tree, selling something at the wrong price etc...) but it is not childish to want control of ones own purse strings. It is an adult and reasonable request.
What if I tell you that I created my account here to let superell know about this problem? And not all people playing hayday have accounts here on this forum? You cant blame me of not reading that stickies since I just came here to tell this thing. For god sake, is there a thing that tells about what in that stickie inside the game? A BIG NOTHING!!! And this situation is not a critical one? I dont think so or you ALL just doesnt care about the normal players.Quote:
Originally Posted by Cricks3
Yeah I bought a new shirt but there was no small tag in it saying any warning, then I blamed it to the company when I put it in the washer and shrunk, the person in charge of talking with me just pointed at a big tarpaulin on their wall and it says,"Do not wash in a washer, just bring it to dry cleaners!". Then I'm just so ♥♥♥♥♥♥ off I punched the person in charge and told him,"Put that thing on shirts you sell #$@#$#$@!!!". Same with the game, there is no such thing in the game telling that diamond confirmation do not work in tom when you hire him.Quote:
Originally Posted by Cricks3
I am a great believer in personal responsibility yet I am going to disagree with you.Quote:
Originally Posted by Cricks3
Then put it in the game. You can't agree to something when it is not clear on what it does and does not apply to. You activate the confirmation in game and that is where the info on what it does and does not apply to belongs. Also why does it not apply to everything? What are their reasons for it not applying to everything that uses diamonds?
Don't even say "well there is the forum and you should visit it". In every game with a forum, no matter how big the game, the people who visit it are the minority of players, and an even smaller number are active. It is more normal to not go to, let alone join, a game forum than it is to do so.
I wonder how SC will adapt to the possible EU wide law designed to protect kids and their parents from such things where micro transactions are concerned.
A diamond confirmation, even though the pop-up already existed in several areas, had been asked for for ages. It took a long time and extensive testing before they were able to introduce a second type of confirmation, the Double Tap, in additional areas. It is very frustrating for everyone that there are still some areas with no confirmation at all. Someday, maybe they will cover every single instance where it's possible to accidentally spend diamonds.
Until then, this game needs to be played just like any other game and that's "player beware". That includes people who tap on the popup that very specifically says "are you sure" and then complain that SC should have a confirmation to keep them from saying yes to the confirmation, and those folks who tap a second time on the Double Tap and then complain that there should be a popup to confirm the second tap on the DT confirmation. :p Sadly, folks who are not members of this forum and/or don't know about meonhoc's great guide often discover the still uncovered places the hard way.
I'm sorry that you don't agree with me. I understand your viewpoint very well and agree with a great deal of it. But we have what we have and must do what we can to adjust to and work with it until the time comes that they give us more. Considering how long it took for the DT to be implemented, I don't see full coverage coming anytime soon. With that in mind, my goal is to get folks to rely on themselves and not count on someone doing it for them because the wait may be a very long one.
But Cricks can you still help me by sending my problem to anyone with authority in the game?
I'm afraid I really think the game makers will refer you to their no refund policy. I sympathise totally.
When you stop to think about it, how could they ever know the difference between a player who genuinely got tripped up by a misclick or confusing diamond confirmation systems, and a player who bought something and then changed their mind. My nephews and nieces have spent some of my diamonds even though they didn't realise they were doing it, and I could ask supercell to refund those, and not even tell supercell the kids had been anywhere near it. How can they even begin to sort that out?
Barring such errors as outlined above, I think it is supercell's fault that any of us lose diamonds in their inconsistent system, and until they have a system that allows players to clearly understand and control the spending, they are liable. However they are also within their rights to question whether a player's spend was truly a forced error (misleading diamond confirmation system) or really a player not paying attention. And there is no way to prove yours was the former, even though I know it was!!
If a group of pay-to-play players brought supercell to court on test cases, the players would win because the system does not properly inform us of when and where our real cash gets deducted from our accounts. This is illegal in most jurisdictions. It would take a year or two to do. So the chance of them resolving your issue before that is slim.
If supercell cared, however, they would simply install an optional safeguard that is consistent, transparent. Now. By not doing so, they are robbing their players. We will still misclick, of course, but they wouldn't be liable for our own haste/misunderstandings/etc. As it stands now, judgment in test cases can often be backdated and they could be looking at millions in refunds to anyone who has paid to play under the current system. I know they rely on impulse purchases, but disrespecting their players like this and leaving themselves open to a huge test case is pure hedonistic insanity. Apple and Google have already been caught. Another well known freemium game is being chased as we speak. Businesses are being made liable even in cases of a child being left unattended in a game.
What I do not get is that hay day is one of the better games on the market and supercell is making very good money, even with its bumps. It doesn't have to rely on errant purchases. Hay Day was one of the games included when Apple settled its lawsuit re in-app purchasing and had to pay out $32 million. It is only a matter of time before the games themselves will be required to refund purchases due to the same inadequate system. It benefits everyone if Hay Day sorts the problem now instead of waiting.
I realise they installed confirmations quite recently, and older players will see that as progress. Perhaps older players will also note the timing of the apple refunds and hay day's new system.
I apologise to all players reading this who see it as an attack on their favourite game or a personal attack. Please be assured that I love this game and speak from the point of view that hay day is better than this current halfway house solution, and the players, from the newest ones to the oldest and most loyal defenders of the game, deserve better protection and treatment in this matter.
Sadly, I think I should just go with the flow in the game, theres nothing I can do, the service already ended and I hope I used it hardly every 2 hrs. But yeah, thank you pitchfork for ur non stop support :)Quote:
Originally Posted by pitchfork
They are already aware that folks desire for some sort of confirmation to be on every possible expenditure point. Others have also accidentally bought Tom and most, luckily, were able to get the majority of their diamonds back by using him to obtain shovels and mining. A majority actually end up with more than then was accidentally spent so earn a profit from the mishap, so to speak.Quote:
Originally Posted by MoyJer
I'm afraid there is not much that they can do, as far as I'm aware. My passing this along isn't possible as it's not a bug, but a personal issue. You'll need to submit an in-game Report a Problem ticket by tapping on the cog icon in the upper corner of your device and following the prompt to the form. Please be very patient as tickets are taken on a first in, first served basis, so it could be some time before you hear from them.
In the meantime, I'm referring these threads to help, heaven forbid, this happens to you again and to help those reading this thread who may get into the same situation. The information in these threads will be a great help in turning a possible disaster into, hopefully, a good thing.
http://forum.supercell.net/showthrea...ips-and-advice
http://forum.supercell.net/showthrea...g-For-Diamonds
I wish I could do offer you more.
even with double tap confirmation on it doesn't always allow u to do double tap. say if u didn't have 1pumpkin needed to make a pumpkin pie, a pop up saying to use 9dimonds to complete and start making. if u "accidentally" tap confirm it does NOT allow the double tap here. its happened to me a few times with my complaints being sent straight to super cell with no replays. all we can do is hope they fix it in the new update.
The DT confirmation is NOT available everywhere. No, it does not exist if you are trying to make something and don't have all of the ingredients. HOWEVER, there is STILL a popup confirmation message, as you've pointed out....you DO get a popup that asks if "Do you want to purchase the missing products? along with how many diamonds it will take to do so. THAT is your confirmation, and by tapping it, you're saying "yes, I want to buy the missing stuff and start production. If you confirmed accidentally because you were rushing (especially as you already know about this yet say you continue to do it), well that's sad, but it's human error on your part and SC is not to blame.Quote:
Originally Posted by Halpd
So, you see, just because it's not the new DT, doesn't mean that there is no confirmation. One just needs to slow down and pay attention to all the messages that pop up before continuing to tap. In other areas, there is a large yellow button that says "are you sure" along with how many diamonds will be spent, yet folks tap the button anyway and then are stunned when their diamond count goes down.
So, as you wrote, there IS popup confirmation. No, there is no double tap confirmation on top of that already existing confirmation. No valid reason to have a confirmation for a confirmation. We've already got folks demanding a popup confirmation for the double tap and others demanding the DT be put on top of the popup buttons.
We've even had folks demanding a triple confirmation....i.e. the double tap on top of the popup and then another popup on top of the DT. So, that would be 6 taps in order to spend diamonds, which is completely insane.
Folks just need to slow down and pay attention to what the game tells you. If you refuse, there is only yourself to blame for the missing diamonds.
There are several confirmations already in the game, the double tap here...a popup there...another type of popup there...with only a few places completely uncovered, like calling for the boat. SC's done everything asked of them, now it's up to us to be responsible for what WE do in the game with what they provided us with.
Fair points cricks, and good advice of course for general play....but I cannot believe you still follow the party line that SC has done everything needed when in the same breath you acknowledge the various differing methods of diamond confirmation, which at best can be called confusing (and you know that the double tap feature does not explain this, so most players will find out by trial and error), and you also note that some spends are not covered by any confirmation system.
That boat one, for example, subtracts 5 diamonds even if you only have seconds to wait, and there are other points in the game where the button in that location is a 'go back' button, so any one can easily trip up.
No, they haven't done everything that could be expected. As well you know.
(I'm sorry to repeat myself, but I can't watch all of us being chastised unfairly over something that is so obviously an issue for many, many players. I am afraid SC is the one that needs a little chastisement sometimes.)
My good friend pitchfork. Always a pleasure.
It seems your expectations are for explicit instructions as well as a uniform method of prevention. I wish you well with that. It's evident that is not the case and may never be, I hope not anyway.
Until a change is made in your favor, you have to play to the best of your ability within the present parameters of the game. It's really that simple. If your best includes accidentally spending diamonds frequently, infrequently or somewhere in between then that's the plight of your experience until you change it or someone changes it for you.
I use "you" and "your" in the general sense although this is a reply to your post.
While this is a very simple game (to me) it's not a game suited for everyone.
I'm sure I'll see you in the next thread on this same topic. We sure can beat a dead horse can't we? Poor thing.
Your attitude is not very helpful. Relax, I am not criticising you when I make the obvious point that the confirmation confusion needs to be addressed by SC, you just happen to be defending the indefensible and have got caught in the crossfire.
The point that 'we need to be careful' sure has been beaten to death and you won't find me beating it because I am not disputing that point. The point that still needs to be addressed is the one that keeps being raised by different people because it is a genuine problem. I don't magic the threads that talk about losing diamonds, you know? They are from your fellow players, who having felt a bit duped by a muddled system arrive on here with very with reasonable requests.
I don't think it's fair to let them feel it is they who have done something wrong. I applaud that people come here to be proactive about it.
No worries. I didn't infer your posts or anyone's for that matter as a personal attack. That wasn't the intent of mine either.
We're both pointing out what we perceive to be obvious. It just so happens you're on the other side of the coin. It happens.
I don't know what obvious point you believe you are making other than you don't think people should expect clarity when it comes to how supercell removes your credit.
This simple game is not suited to some people? What does that mean?
Repeated articulate requests for a consistent and transparent in-game spending system are nothing to do with whether a game is suitable for anyone. What issue do you think you are addressing? Most posts on the matter are addressing the misleading nature of the confirmation system.
Quote:
Originally Posted by pitchfork
I understand your viewpoint. You and others have made it clear.Quote:
Originally Posted by pitchfork
My point is what you acknowledged in a previous post you made. I included it above in bold.
I'm not sure that was the point you felt had been beaten to death. Thanks for explaining your point, though. It is great advice, the oldest and wisest: caveat emptor.
You understand, then, I hope, why people who believed they were playing responsibly and carefully by enabling a double tap confirmation may feel rightly that they have been gravely misinformed when they suddenly discover that the double tap does not apply in several places where a significant number of diamonds may be spent.
And it is to those people that the caveat emptor advice is rather hollow.
Admirably, those people seem to want to offer their experience here as a good will warning to others, the same good will I know is also the aim of both your and crick's responses and helpful tips.
Surely we are all on the same side? It is appropriate for all of us to continue to call for an improved system from Supercell. Their action is the only thing that will prevent this topic being a constant refrain. Only then will your dead horse be laid to rest.
Buyer beware indeed.
Thanks go out to meonhoc again for the thread regarding where farmers can expect a double-tap confirmation versus the popup confirmation dialog display.
Indeed. It's a remarkable thing. Just a shame that most players will not see it until they have already lost currency, if at all, because most players will play the game and trust the game not to give them false security about how and when they are spending their cash. Most players are not on this forum probably.
The list is a magnificent piece of work. Kudos and many thanks to all the forum members who work hard to inform their fellow players of the pitfalls and the intricacies of supercell's messy system. It must be very annoying for those of you who find yourself repeatedly having to explain it to people.
I normally just provide a link to a post or two with more details. Nice and easy.