Clan troops not arriving to Clan Castle

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May 6th, 2014
Biz

Clan troops not arriving to Clan Castle

Has happened to at least 3-4 members in our clan last few days and it just happened to me.

and since everyone loves pictures...

http://i60.tinypic.com/1z38mdj.png
May 6th, 2014
SorrowCat

Hey! we do love dat pics
next time tell them to send a barbarian too so they don't get lost ;)
(is a very well know bug that happens when someone lost connection when giving troops to you)
May 6th, 2014
Biz

Quote:

Originally Posted by SorrowCat

Hey! we do love dat pics
next time tell them to send a barbarian too so they don't get lost ;)
(is a very well know bug that happens when someone lost connection when giving troops to you)

I'm aware of that but they never lost connection.
May 6th, 2014
SorrowCat

Quote:

Originally Posted by Biz

I'm aware of that but they never lost connection.

how can you know when a clanmate loses connection to the server for a sec? you can't
May 7th, 2014
Biz

Quote:

Originally Posted by SorrowCat

how can you know when a clanmate loses connection to the server for a sec? you can't

Look I wouldn't start a thread if I didn't think there was a problem.

It just happened again.

http://i60.tinypic.com/24fljiq.png

So you're telling me that 2 people lost connection at the exact same time?

I can assure this isn't possible considering I was one of the ones who sent troops.
My CC now shows full on the chat but not a single troop arrived.
This is a problem!
May 7th, 2014
SorrowCat

Quote:

Originally Posted by Biz

Look I wouldn't start a thread if I didn't think there was a problem.

It just happened again.

http://i60.tinypic.com/24fljiq.png

So you're telling me that 2 people lost connection at the exact same time?

I can assure this isn't possible considering I was one of the ones who sent troops.
My CC now shows full on the chat but not a single troop arrived.
This is a problem!

As I see it yes (only one needs to lost connection)

I must assume that you are on IOS divice because they got a chance to remaind online after losing their connection (or so I have read)
it is indeed a problem, we hope SC find a way to fix it
May 7th, 2014
Biz

Quote:

Originally Posted by SorrowCat

As I see it yes (only one needs to lost connection)

I must assume that you are on IOS divice because they got a chance to remaind online after losing their connection (or so I have read)
it is indeed a problem, we hope SC find a way to fix it

Chat says 35/35
3 people donated. Not a single troop arrived.

If you lose connection on a IOS device it reboots.
I'm using 2 iPad mini's (2nd gen)
Neither of them rebooted and or reloaded the game.

This IS a problem.
I hope people read this and are watching closely to make sure their troops arrive.
May 7th, 2014
SorrowCat

Quote:

Originally Posted by Biz

Chat says 35/35
3 people donated. Not a single troop arrived.

If you lose connection on a IOS device it reboots.
I'm using 2 iPad mini's (2nd gen)
Neither of them rebooted and or reloaded the game.

This IS a problem.
I hope people read this and are watching closely to make sure their troops arrive.

The most common thing (again) is that you lost connection

It reboots after 1 min sometimes, reason why it doesn't reboot is because you got the connection back

Now, if you feel that it happens to often maybe there is something wrong and it is not the connection, in that case, contact support
May 7th, 2014
Allybug01

It doesn't need to reboot. If ou have a dodgy connection thy might not come through but the game will continue on. Has happened to me many times before
May 7th, 2014
Biz

Quote:

Originally Posted by Allybug01

It doesn't need to reboot. If ou have a dodgy connection thy might not come through but the game will continue on. Has happened to me many times before

I'm using a Netgear R7000. It doesn't drop connection. See it's not just me complaining it's happening. I'm just the only one in my clan who posts on the board about it. The rest can't be bothered.

There is an issue.
May 7th, 2014
Allybug01

It happens to hundreds of people I've been helping in bugs and problems long enough to know that. It happens because of your connection. It might not be the fault if the device but that of you ISP.

~Ally
May 7th, 2014
KL597

Quote:

Originally Posted by Biz

I'm using a Netgear R7000. It doesn't drop connection. See it's not just me complaining it's happening. I'm just the only one in my clan who posts on the board about it. The rest can't be bothered.

There is an issue.

There is no issue. The only cause of this is unstable/ bad internet connection from either the donator or the receiver. Simple as that
May 7th, 2014
SorrowCat

Quote:

Originally Posted by Biz

I'm using a Netgear R7000. It doesn't drop connection. See it's not just me complaining it's happening. I'm just the only one in my clan who posts on the board about it. The rest can't be bothered.

There is an issue.

Well, as I have tell you, contact support using the in game feature
We can't do too much for you here