Let me guess, both of you have open 2 gift boxes in a row :rolleyes: ? Welcome to the club!! I guess I'm the lucky one, I got coins the first time then the game reloaded and change it to the Fountain Boy I wanted.
Mtgirl, I believe you contact support for the BRT. Did you get it back?
There you are:
http://forum.supercell.net/tags.php?tag=missing+reward
Hi Tink, it sounds like a bug. It can be reproduced
anytime, even with strong network connection. The game
always reload shortly after the second box is open and the reward
changes to something else, it can be coins and difficult to notice right away. I'm afraid support are not aware of this bug.