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Ive emailed them about 12 days ago with the information on getting my acct back and I have yet to hear anything back. I have sent them everything they ask for you to send and even a gem receipt. Im not asking for much.. just for my case to be resolved so I can continue my game. Please help me. ill be on the forum all day today. THANKS!
also I will be able to provide you with the ref# to my case for faster service
Support wait time is around 3-4 weeks. You're halfway there.
3-4 weeks? this cant be true. 2 weeks is well enough time to take care of anything in this world. just sucks putting money towards a phone game and not getting the support along with it in a timely fashion. All that hard work I put in for 2 1/2 months straight kinda wasted after being sidelined for so long. Oh well hopefully I can catch an admin on here who can help me!! thanks for the reply!
Hi, unfortunately support sees a very high volume of tickets (especially after Clan Wars update), so it does take them some time to work through all of them. As someone above said, the average times can be around a few weeks to a month.Quote:
Originally Posted by korrupt
There isn't anything the mods/staff of the forums can do to speed this up, as that would be unfair to those already in line in front of you. However, if after about a month or two support hasn't responded, we can take your ticket number back to them and check on it for you.
Well games are always waste of time, but yeah awesome way to spend sparetime it's but better get some real-life stuff done while u wait right? :) sad to wait but would be good for most gamers, maybe one could build a cottage in 5days instead of play games 5days!
Thanks for the replies fellas.. still no reply from the gods lol.. patient I remain
What's your ticket number?Quote:
Originally Posted by korrupt
Is it safe to give out this information in the thread? Just being cautious.. sorry I don't check this as quick. I had to manage my data as Verizon likes to screw me with this 2g nonsense. Good thing my cycle changes tomorrow!
Hey bud Once I posted the response I checked your profile out and you're just the guy I need to talk to to get the ball rolling for me. Thanks for finding my thread! Well here is my ticket number #2977894. Looking forward to talking to you further about this. Have a good one..
If you don't get a reply in 3 weeks then post back.
Alright I will do that. 3 weeks will be on the 8th of may from the time I recieved a ticket number. Thank you for whatever you did to get my ticket closer to being closed.Quote:
Originally Posted by shivampaw
He didn't do anything to get your ticket closer, he doesn't work for supercell. There's nothing he can do, welcome to the worst customer service in the history of the world.Quote:
Originally Posted by korrupt
I have seen far worse ;)Quote:
Originally Posted by Neonjoe
I meant three weeks from now.Quote:
Originally Posted by korrupt
He says...Quote:
Originally Posted by Neonje
Okay I got it now. Thanks!Quote:
Originally Posted by shivampaw
Sure wish I could be doing clan battles by now..
Quote:
Originally Posted by PrincessRorro
Yeah.... DELL
~Vixen~
Hey fellas still no email about my CoC account. It's been forever!!!Quote:
Originally Posted by shivampaw
Hi, how it is going?Quote:
Originally Posted by korrupt
It's going good over here in texas. Staying patient as I get my base back so I can get back to the action. How's it going for you?Quote:
Originally Posted by SorrowCat
Glad to hear, It should be soonQuote:
Originally Posted by korrupt
I am fine too :cool:
Almost been 3 weeks buddy. Have I done everything I can to get this problem taken care of? Emailed support with the information they requested plus a reciept from the gems I bought (showing it's really my account) and I've been on the forums for going on 2 months. Hard to believe that it takes this long just because bought a new phone and didn't save my game to my Google play. Sure does suck to make little mistakes in life!!!!Quote:
Originally Posted by shivampaw
Still waiting :(
Hope you get it solved soon buddy, i know the feeling though. Best of luck!!
Daddy said (less than a day ago) that SC is working on 28xxxxx. Yours being in the 29xxxxxx, I would expect another week at least.Quote:
Originally Posted by korrupt
They sound more overloaded than they usually are so hang in there.
I've been waiting a month and I'm in 31xxxxx, guess I have another month to go, great work customer service team!Quote:
Originally Posted by KlarkSmith
Hopefully I'll be playing by this weekend! Fingers crossedQuote:
Originally Posted by KlarkSmith
I also haven't heard a peep from supercell. Attached one of my many gem receipts and been waiting patiently. Its really frustrating. So easy to give them money, yet impossible to get a response when u have a problem. Don't look at the Better Business Bureau website for supercell, you will only get more discouraged as they have a solid 'F' rating. In case anyone is out there who can help and would take 5 min to do so, my ticket number is 3365166. Thou I'm losing faith they will ever help me.
Just make a new account until SC gets back with you. Wait I mean "If" SC gets back with you. Just bump the thread every 2-3 days to make sure this gets noticed! :p
Well no email from Supercell yet... they should be getting to my ticket by this week right??? You guys think I'll be playing again by the end of the year?
Bumping doesn't do anything. They need to wait for support.Quote:
Originally Posted by Unbound
Of course you will... Stop being so dramatic. As for support, you will just have to wait and seeQuote:
Originally Posted by korrupt
Well guys and girls I'm still waiting to hear back from Supercell. . It's been since April 17th when I made a ticket.
By far the worst customer service ever.
Hi,Quote:
Originally Posted by korrupt
Please be patient, I know it's frustrating. When clan wars came out Support were bombarded with tickets, clans that were getting problems were submitting tonnes of tickets, I know some that had EVERY PLAYER submit one... As you can imagine, that is a lot of tickets. Support are doing all they can to solve these tickets. As long as you have a ticket number you are in the queue and all you can do is wait.
Before the clan wars updates tickets were getting solved by the 4 weeks mark, unfortunately that has increased.
Support are answering tickets. The amount of people who you see complaining here is a tiny tiny fraction of how many tickets support get a day. The tickets they solve aren't always from forumers, they might be other members who are waiting without complaining. You need to be patient.
Hey bud sorry if I was bumping to much. I honestly was just trying to do all I could to get my issue resolved. Now I see that everyone is having the same issue as I am and I'm just going to have to wait until my time comes. Thanks for everyone that has chimed in on my issue. Soon I should be playing.. my ticket should be coming up!!!!
Wow I just read through this and its still not sorted! I feel for you manQuote:
Originally Posted by korrupt
:)Quote:
Originally Posted by korrupt
Good Luck!!!!
04/17/14 - ticket date
06/26/14 - today's date
70 days with no response.
2months 9days.
Just updating all you fellow clash members. Its taking longer than anyone is estimating.
Sorry, but you will just have to be patient.Quote:
Originally Posted by korrupt
Hey! how is everyone doing today?
Still haven't heard a word from support and I check this forum daily since I made my ticket. Every day I see stupid things that's seem absurd to me. I have one guy telling me be patient you're in queue so I be patient for 77 days. Nbd. So I go through the first 5 pages of forums for bugs and problems this week just checking on how other people are doing and I constantly see people with tickets past mine getting resolved. F*ck that nonsense.
If I have to go this entire month of July without a response which would put me at 3months & 2.5weeks.. I will be done.
I can't fathom being involved in a forum for this long and to possibly find out 3 months later my ticket could've been lost or something. Patience has been exhausted!
Hi,Quote:
Originally Posted by korrupt
Try putting another request in and see what happens.
Good Luck!
Wouldn't that set me back 4+ months and be adding to the trouble that suppercell support is already understaffed for?Quote:
Originally Posted by shivampaw
Maybe, maybe not.Quote:
Originally Posted by korrupt