I lost my acoount in clash of clans game because i format my mobile >>>
i connect my account with facebook before i did format ....
But i fail to return my account now ?
Is there any other solution or that mean i lost my account forever ?
....thnaks
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I lost my acoount in clash of clans game because i format my mobile >>>
i connect my account with facebook before i did format ....
But i fail to return my account now ?
Is there any other solution or that mean i lost my account forever ?
....thnaks
Hi,
Follow these steps:
Open Clash
Press the settings icon
Pressing Help And Support
Press Report An Issue
Press Other Problem.
If you can't access the game, or don't have an e-mail setup on your device, you can directly e-mail them at:clashofclans.feedback@supercell.net and support will help you as soon as possible.
If you have emailed them directly you must include the details of the new village as well!
Provide all the details of your problem and village. DO NOT DELETE THE PRE POPULATED DATA!
The following information will be required:
Name of the old village:
Name of the clan your lost village is part of:
Town Hall level of the lost village:
Date and time of your last playing session on the lost village:
It is recommended that you DO NOT PASS TOWN HALL 4 on the new village, this may cause problems in the recovery procedure!
Support may take up to 2-4 weeks to reply.
Feel free to post the ticket number you receive, through an automated response after you send it, here.
If they don't reply within 4 weeks you can post on your thread re-stating your ticket number.
Shiv
Already i send message to them ....
But they will take long time as u said
thnaks so much :)
Whats your ticket number?Quote:
Originally Posted by mshmah
#3075905)Quote:
Originally Posted by shivampaw
WHY U ASKING ME ABOUT IT ?
Please wait for 2-3 weeks.Quote:
Originally Posted by mshmah
Quote:
Originally Posted by shivampaw
no problem i can wait ...but i hope my acount will return to me ....
I include the information about my account as u tell me ...thnaks
If you sent the tickets how I put in the steps then you should most likely be fine.Quote:
Originally Posted by mshmah
iam still waiting and nothing received.....!
no hope>>>
Please be patient, I know it's frustrating. When clan wars came out Support were bombarded with tickets, clans that were getting problems were submitting tonnes of tickets, I know some that had EVERY PLAYER submit one... As you can imagine, that is a lot of tickets. Support are doing all they can to solve these tickets.Quote:
Originally Posted by mshmah
Before the clan wars updates tickets were getting solved by the 4 weeks mark, unfortunately that has increased.
so < what should i do?!
can u do something for that?
Ummm, no. You need to be patient.Quote:
Originally Posted by mshmah