Gems box turned to gray and can't purchase since 2 days ago.

Hi Rauta,

Can you help me please. A day after the the new update is release I experience this issue, I can't purchase gems as it was turned to gray like as it is deactivated. I've done the suggestions found in this forum but nothing help I still got the same problem. Check the screenshot on how it is exactly appear on my device.

And also I am also afraid and so anxious just now I received an email from itunes store saying that I purchase gems yesterday which really impossible because since I'm having problem in this issue of purchasing gems. Even if the purchase is true I didn't get additional gems in my account.

Please I need your quick response.

Note: I erase my detail info in the receipt, provide me a private email if you want to see my details on the receipt.

Thank you,

Dennis

Does anyone here had an idea how to fix this issue. Pls I need help.

I experienced the same (when i had a bad inet connection). even when the inet connection was good again, it still didnt work. I reinstalled game and was good to go.

I reinstall the game 4x now. Does it has to do with my Internet connection?

I wish I had this problem so I'd finally stop buying gems.

I wish rauta reply give a guide to fix this :(

Quote:

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Originally Posted by Itdhenz

Hi Rauta,

Can you help me please. A day after the the new update is release I experience this issue, I can't purchase gems as it was turned to gray like as it is deactivated. I've done the suggestions found in this forum but nothing help I still got the same problem. Check the screenshot on how it is exactly appear on my device.

And also I am also afraid and so anxious just now I received an email from itunes store saying that I purchase gems yesterday which really impossible because since I'm having problem in this issue of purchasing gems. Even if the purchase is true I didn't get additional gems in my account.

Please I need your quick response.

Note: I erase my detail info in the receipt, provide me a private email if you want to see my details on the receipt.

Thank you,

Dennis

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1) surprised this isn't higher on their list but it's just another example of their customer service.
2) take this as a sign. Move on ;$

looooooooooool atleast you have a god damn box thank the lord, i have nothing out there. no boxes no options to buy gems, few hours ago i got some gems, they never came and the options were gone :D soon i am going to contact apple store :D I wanttt myy moneyyy backkk hahahahaha

Quote:

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Originally Posted by kah112

looooooooooool atleast you have a god damn box thank the lord, i have nothing out there. no boxes no options to buy gems, few hours ago i got some gems, they never came and the options were gone :D soon i am going to contact apple store :D I wanttt myy moneyyy backkk hahahahaha

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Most likely that means purchases have been disabled on your device or there is a problem with your account at the app store.

Quote:

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Originally Posted by Yekta

Exactly the same thing happens to me. I don't know what to do, I bought 2500 gems. Please help me out, I restarted my iPhone and also waited in 24 hours. Didn't get any gems yet, but my Appstore money is drained.

If someone got a solution, please tell me!

Edit: Also, it keeps asking me about my Appstore password each time i reopen the game. This is very annoying.

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Better wait for Rauta. That's the best thing to do for now, so many issue being raise I hope soon they will response to us. I agree with you this appstore password always popup everytime i load the game.