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Gems box turned to gray and can't purchase since 2 days ago.
Hi Rauta,
Can you help me please. A day after the the new update is release I experience this issue, I can't purchase gems as it was turned to gray like as it is deactivated. I've done the suggestions found in this forum but nothing help I still got the same problem. Check the screenshot on how it is exactly appear on my device.
And also I am also afraid and so anxious just now I received an email from itunes store saying that I purchase gems yesterday which really impossible because since I'm having problem in this issue of purchasing gems. Even if the purchase is true I didn't get additional gems in my account.
Please I need your quick response.
Note: I erase my detail info in the receipt, provide me a private email if you want to see my details on the receipt.
Thank you,
Dennis