Regarding diamonds double tap confirmation

I encountered a problem which made me lose diamonds twice that kinda ♥♥♥♥♥♥ me off. When we click on an item to the machine for producing, if there is shortage of materials, it would show a message for requesting diamonds in order to proceed, I wrongly clicked the button which made me lost ELEVEN diamonds for 1 stupid cotton yesterday. Even though the setting is in "enabled diamonds double tap confirmation", but it doesn't apply to this situation.

The button is too large to miss, and the screen of the phone is sensitive. This is my second time, I wonder why there is double tap confirmation for quicker producing procedure with the SMALL button, but not with the BIG button which could be easily touched accidentally. So i strongly suggest to also apply this function on shortage of items when producing goods.

Please kindly consider my suggestion. Thanks for reading

What type of phone do you play on and please post a screen shot. I'm interested to see how the popup looks on different phones.

Below is mine. Samsung Galaxy S4 with plenty of acreage to tap and not pay the price. The X as well as the sides of the screen will remove the popup without incurring an expense.

https://farm8.staticflickr.com/7096/...411f0e5a3b.jpg

Great idea!!! The same thing has happened to me a couple of times! Diamonds are precious and I have lost some due to this feature.

my phone is Samsung note 3, the screen is big enough to show the whole pop up window, the "diamonds" button is too big to click, my other fingers (not the pointing finger) would easily touch it LIGHTLY then I lost my diamonds :mad:

It should be double tapped confirmed too, why this function not applied to this situation????

If you go to settings-adv settings- you can choose to check the double tap confirmation, its way at the bottom of the screen

Interesting.

Your phone has a larger screen than mine. You have even more space than I thought.

Putting the double tap on this would be a triple confirmation. My goodness.

While you're waiting to see if your request is fulfilled, you may want to try using a stylus.

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Originally Posted by Whitelily

If you go to settings-adv settings- you can choose to check the double tap confirmation, its way at the bottom of the screen

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I already set it enabled mode, but it STILL doesn't apply to this situation.

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Originally Posted by Holidae

Interesting. Your phone has a larger screen than mine. You have even more space than I thought. Putting the double tap on this would be a triple confirmation. My goodness. While you're waiting to see if your request is fulfilled, you may want to try using a stylus.

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No, even with larger screen, the pop up window also got larger, the space is similar as yours, and there is no double tap in this situation, so why there is triple?? All along I was talking about there is no double tap function here even though your setting already enabled the funtion. My goodness!! I used the stylus before but it does not move as fast as fingers esp when you are hunting ads to buy rare stuffs, nevertheless I'm trying to adapt using the pen again now, hope no more lost from now on.

The pop up is the diamond confirmation for that action. Without the pop up, you would simply spend you diamonds when you tried to do the action, without any notification that you were about to do so, or even that you spent them. Adding the double tap to the pop up would essentially be asking you to confirm that you want to use diamonds twice, as opposed to just once. The double tap was added to the small speed up button because that was the main place where users were spending their diamonds unintentionally. Before the double tap, it was extremely easy to accidentally speed up an action, such as a single crop while planting and harvesting. While using the stylus will likely solve the problem, being careful will as well. Perhaps take an extra second to peruse the needed ingredients list to ensure you have everything before dragging the product to the production line, that way you will see which ingredients you still need without the pop up needing to be shown, and thus eliminating completely the chance to accidentally confirm using diamonds. When the pop up comes up perhaps slowing down enough to read it will help, as will training your finger, or stylus to head for the close button automatically. Being careful should hopefully solve your problem.

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Originally Posted by Rebecca1519

The pop up is the diamond confirmation for that action. Without the pop up, you would simply spend you diamonds when you tried to do the action, without any notification that you were about to do so, or even that you spent them. Adding the double tap to the pop up would essentially be asking you to confirm that you want to use diamonds twice, as opposed to just once. The double tap was added to the small speed up button because that was the main place where users were spending their diamonds unintentionally. Before the double tap, it was extremely easy to accidentally speed up an action, such as a single crop while planting and harvesting. While using the stylus will likely solve the problem, being careful will as well. Perhaps take an extra second to peruse the needed ingredients list to ensure you have everything before dragging the product to the production line, that way you will see which ingredients you still need without the pop up needing to be shown, and thus eliminating completely the chance to accidentally confirm using diamonds. When the pop up comes up perhaps slowing down enough to read it will help, as will training your finger, or stylus to head for the close button automatically. Being careful should hopefully solve your problem.

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I'm sorry but to disagree with what you said. The pop up is indeed a notification only, double tap is for confirmation. The small speed up button with the diamond is a notification too, showing ppl it needs diamonds, when you clicked and asked you to click again, is a confirmation, click TWICE in order to proceed, so I suggest the pop up window also need to be clicked to TWICE to proceed as well, that's why the function is called "double tapped". The pop window just inform you diamonds needed to be spent. The speed up button already told you it needs diamonds, yet ppl still clicked on it, same case here, I also knew what the msg would say, yet I still accidentally clicked it, same case but why this pop up without double tapped.

Being careful of course essential, but accidents happened, traps here and there, screen sensitive is inevitable, it is not about others or I not reading the msg clearly, as we have been playing this game long enough to know what msg we will receive under different circumstances. The truth is I thought there were enough materials so I just drag it to proceed, then continue to slide the screen, but when it showed the zero number, I already started sliding the screen, before I knew the pop up window came up, so the sliding action accidentally clicked the pop up window button, as I said the button is long and big and it is impossible to miss.

If like you said this is our own responsibility only, and not the game problem, then the administrator wouldn't have invented the double tap function to prevent ppl from losing diamonds. They could have repeated your words and ignore ppl's complaints. They must have also noticed this is a trap and they should prevent it. What I'm trying to say is since the administrator already invented this function to solve the problem, I just suggest that they should develop this function to another situation as well.

I asked my friends and other members they also encountered this problem, so I think there still have room to develop this function more perfectly.

I'm not here to agrue or for you guys it would sound like I'm blaming the lack of function but not my clumsy fingers, however, when there are more and more ppl still encounter the same problem that the game administrator is trying to prevent or solve, then they should do more. As you all know diamonds are precious, I'm sure every players are being as careful as possible, but sometimes there are traps that easily got fallen, the game administrator noticed before and invented this function, I think they could do more improvement and remove traps for us. This is on both sides.

I understand your plight.

Cricks summed it up nicely in this post.

We'll know what SC thinks by this being implemented or not in future releases.

thanks for the reference. Yea in my case, on missing items to produce goods, there are no red traffic lights, yellow lights only. And the last two posters also encounter the same problem like mine, like I said there are many players still lost diamonds on missing items.

Let's say SC does create a pop-up window asking you if you really do want to start the procedure of getting all the ingredients to make something you accidentally put into the machine that was lacking an ingredient. If you had enough space on your screen to remove the "do you want to proceed" message and still accidentally used the diamonds, the addition of another "confirmation" message may even be a smaller message area and you could STILL accidentally use diamonds.

Having the game ask you once again if you really want to use those diamonds by asking you to tap and confirm your diamond usage in that original message (the double tap feature you would like to see on this particular scenario) would actually be a third confirmation. As Cricks has said in other threads...if you do that, someone will inevitably want yet another confirmation for that, and then maybe another, so where does the confirmation to use diamonds end?

I agree with Hollidae about using a stylus pen. I use one all the time and absolutely love it! By using it, I can see better what I am doing (since it's not as large as my finger and, I think, provides a better view of what's going on around where I am touching) and I can be just as fast with it as with my finger, since that also seems to be a concern of yours.

IMO, this is simply a case of needing to slow down a bit to give yourself the time to choose your next move. If you had been even just a second or two slower, you probably would have had the opportunity to stop the flow of movement you were originally going to do and clicked on the red X in the upper corner of the message.

I know you are frustrated that you used diamonds when you didn't want to...who wouldn't be?...but how much hand-holding does SC need to do?

This is my last time to reply to this thread, as I feel like I'm repeating myself like a broken record.

First of all, I didn't expect there are so many of you here opposed to the further development of the function of diamonds double tap confirmation, since so many players still lost their diamonds becoz of their carelessness.

Second, the reason of of inventing this function is to answer players' complaints and prevent their losses, tried to solve the problems that so many players encountered. As I said the above, if there still hv the same problems, they should consider develop this function more since the design couldn't solve the problem.

Third, players are their customers, as you said losing diamonds esp with bunches could be very frustrated, when it keep happening and more players getting more frustrated, their complaints and requests doesn't get answered, then they will leave and stop buying diamonds eventually. They will lose their potential customers.

Forth, for those opposed to what I said, may I ask what's the point of inventing this function if it doesn't solve the problem, the double tap doesn't develop to ALL situations. And players who enabled the function TRUST it and played, yet bomb, they still lost the diamonds. The function doesn't protect them fully, completely. The half-attempted double tap function doesn't apply to all diamonds related situation, what's the point of inventing it if it doesn't do the job completely. And when players asked for more protection, they just refused becoz it is our own responsibility, but not their problem, then they shouldn't have developed the function in the first place. If you invented it, then developed it all the way, all diamonds related situations, if not then there will always flaws that players would pick on.

Last, While we players have responsibility to play carefully, it is also their design problems which caused ppl lost diamonds, the phone screen is not as big as tablets or computers, with a finger to move onto the screen, one small movement could already make a big movement, so the design should be more delicately.

I just suggested what I thought would be usefull to us players since there are still many players like me lost diamonds on missing items to produce goods, when so many ppl still encountered this problem, then the administrator should reconsider their design, but not keep putting the baggage to the users since they designed it, invented it.