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My game was lost somehow and after spending good money on this game I have been waiting for a week and a half with no response.
What a disgrace, losing a game shouldn't even be an option!
I can only imagine how many people have spent money with you just to be ignored.
I am very sorry to hear that you lost your game, I would be heartbroken. You don't say how you reported it, so forgive me if I am repeating. Go to the "report an issue" tab. This will get you onto SCs tachnical site. If you have already reported it this way, then I would PM a mod with the ticket number that you were given. They are very good at trying to get these things straightened out.
Remember, this is just a message site with other players. It will not get you the help you need.
Good luck :cool:
Please also remember that Supercell's customer service center has been backlogged for quite a while...I'm sure you can imagine how tough it is to try to handle the enormous volume of reports and requests for help they must get every day considering how many people globally are playing this game. It may easily take them up to 2 weeks to get back to you and help you with your problem.
I know it could be tough (we Hay Dayers live to work on our farms! :p ), but take deep breath, relax, and know that customer support will help you out as soon as your ticket gets to the top of the line. :)
In the meantime, maybe there is some info here that will help you solve your issue: http://forum.supercell.net/showthrea...over-your-farm
Customer service is backlogged, some hear back within a week or two. But it could take far longer, I sent them 2 in game reports back in Nov, and just heard back from them last week. So it took 5 months.
Try posting exactly how you lost your farm in the ios or android thread(depending on which device you have). Sometimes help there can solve the issue faster.
I understand there is a backlog, however a company pulling in over $1m a day does not deserve my patience, especially when I never did anything to lose my game. The fact it is even possible rings alarm bells to me.
It is more to do with the lack of response, nowhere on there website or automated email does is say they are back logged.
Its pure school boy stuff, a money churning machine machine with not enough respect for paying customers to invest in half decent support.
When something loses it shine and appeal it is often time for a new one. At this point I doubt anything supercell does will be, to quote my mom, "a day late and a dollar short". I hope you find something to replace it. Good bye, I wish you well.Quote:
Originally Posted by PersianGasMask
Quote:
Originally Posted by Tiggerr129
I adore you, Tiggerr. Well played. :cool:
I have no intention of playing this game ever again, however good hard earned money was spent playing this game and unused diamonds and resources will be used to further my spouses game. Some people are content with mediocrity.Quote:
Originally Posted by Tiggerr129
I am seldom "snarky"… but this time I can't resist.Quote:
Originally Posted by PersianGasMask
I sure hope your wife doesn't frequent the forum. Being called mediocre would cause many spouses to react, umm, negatively!!!!!
:D:D:D
Not really, I think you misread my moaning, my wife being mediocre and accepting mediocre are 2 different things. The gameplay has never been called that either, I quite like the game.Quote:
Originally Posted by MarySC
Here is my problem, anyone who accepts a company boasting about going from a $0 to $3b in wealth and can't respond in a timely period ( currently, 10 days and counting ) IS happy accepting it. How do you expect change if you spend $xxx amount and when something goes wrong they are no where to be seen?
If you went to a restaurant and your meal or service was not good enough would you sit there and take it?
PersianGasMaskQuote:
Originally Posted by charliedagg
I would be miffed too...however, given that my first ever in-game ticket report sent 4 Nov 2013 has only just been replied to this week...well...wouldn't be counting 'days' for a speedy response. :rolleyes:
As you can see I am not an isolated case.
They obviously need more staff dedicated to managing this department IMO.
I agree with OP. I sent in a ticket in December and they didn't reply so in February I chased it, only then did they reply. The guy who helped me was very good, but I think if I hadn't chased they would never have responded. I spent all of January feeling angry about my problem but I didn't want to be a rude customer by chasing too quickly. If they are constantly backlogged then they need to hire more people.