Lost my village and support pls !!

Hi there. Make a stupid misstake.

4 days ago i fail deinstall my coc :((( was loged in with facebook but dont with google ... okay in panic i log in in the account from my little brother and loged in there with facebook nothing happen :((( my google account is connected with my bros account.
I write 3 tickets After. In panic^^ in the tickets are screenshoots and paybill from google playstore.

Ingame name; Böcki
Town hall lvl 7
Ingame lvl 60

Help pls :)

Hi,

What are your ticket numbers?

I have the same problem and my ticket is almost 3,000,000

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Originally Posted by shivampaw

Hi,

What are your ticket numbers?

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hi..

#2873771
#2844090

Thanks allot

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Originally Posted by boecki

hi..

#2873771
#2844090

Thanks allot

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Please wait for 1-2 weeks.

Hey sorry im anoying ^^ that means i can get back my account after that time or u tell me i cant have it back ? :(
Thanks x:p

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Originally Posted by boecki

Hey sorry im anoying ^^ that means i can get back my account after that time or u tell me i cant have it back ? :(
Thanks x:p

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Just wait for 1-2 weeks please.

Hey there its now more than 2 weaks ago that i contact the support with 3 tickets.. whates the matter ? Cant/wont help ?

Wont start new village

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Originally Posted by boecki

Hey there its now more than 2 weaks ago that i contact the support with 3 tickets.. whates the matter ? Cant/wont help ?

Wont start new village

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He said 2 weeks one week ago...

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Originally Posted by shivampaw

Please wait for 1-2 weeks.

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2 weeks ago the numbers are taken and 3 days before i start the forum posts i write the tickets..
Im sorry

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Originally Posted by boecki

2 weeks ago the numbers are taken and 3 days before i start the forum posts i write the tickets..
Im sorry

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If you don't get a reply next week post back.

Its now 3 weeks ago. Still no answer on one of my 3 tickets.

PLEASE can i have now some support pls ? Or you tell me again wait 1-2 weeks ?-.- dont wanna wait anymore.

Or my post get ignored yaY...

I have been waiting for almost a month and put in about 4 tickets and I still haven't gotten a single reply yet... I'm starting to think the report a problem feature doesn't actually do anything and is just there to make us feel like they care when really they dont.

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Originally Posted by CuDonnyDarko

I have been waiting for almost a month and put in about 4 tickets and I still haven't gotten a single reply yet... I'm starting to think the report a problem feature doesn't actually do anything and is just there to make us feel like they care when really they dont.

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I seen in other threads they get help after 2 weeks. Whats the matter with us ?

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Originally Posted by boecki

I seen in other threads they get help after 2 weeks. Whats the matter with us ?

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I don't know what the matter is but I'm getting sick of it and would hate to have to start over again because I was about lvl 60. So hopefully they respond on the forums or something.

Na i think we get ignored..

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Originally Posted by boecki

I seen in other threads they get help after 2 weeks. Whats the matter with us ?

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Show me a thread where the issue has been fixed in 2 weeks...

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Originally Posted by boecki

Na i think we get ignored..

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Support get 1000s tickets a day and still haven't fully recovered from the CW bombardment. Just wait like everyone else. Also, sending multiple tickets only lengthens the wait...

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Originally Posted by KL597

Show me a thread where the issue has been fixed in 2 weeks...


Support get 1000s tickets a day and still haven't fully recovered from the CW bombardment. Just wait like everyone else. Also, sending multiple tickets only lengthens the wait...

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1: look a bit in other threads

2: the support not even react on 1 of the 3 tickets after 3 weeks and some days why they should react now ?

Quote:

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Originally Posted by KL597

Show me a thread where the issue has been fixed in 2 weeks...


Support get 1000s tickets a day and still haven't fully recovered from the CW bombardment. Just wait like everyone else. Also, sending multiple tickets only lengthens the wait...

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Here's one that got solved in under 3 weeks, Elfmaze's post: http://forum.supercell.net/showthrea...e-users/page46

And I do understand that SC is swamped with tickets but it seems that some people have been waiting for over a month while others get their villages back in 3-4 weeks. Some with tickets in the 27's for example are still waiting while some with 28 or 29 have gotten their issues solved. I'm just wondering if tickets with too little info get pushed back while the ones with more/all the info get solved immediately when they get to them.

I've only been waiting for 2 weeks so I know it'll take at least/about a week more to get my village back but I am curious about how the tickets are being processed. What with the differing wait times and all.

Will be waiting (im)patiently though, not that I have much choice in the matter. :D Hope I don't get too impatient with the new village and upgrade past TH4. :p

Seze

Yeah nice we have too wait X weeks.

I just wanna know if my account is rescueable or not ? Can somebody tell me pls

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Originally Posted by boecki

Yeah nice we have too wait X weeks.

I just wanna know if my account is rescueable or not ? Can somebody tell me pls

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Yes, just wait like everyone else...

I'm all for waiting but waiting for months is just crazy.

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Originally Posted by KL597

Yes, just wait like everyone else...

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Quote:

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Originally Posted by CuDonnyDarko

I'm all for waiting but waiting for months is just crazy.

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I know its frustrating but the support team have lives too. They get 1000s of tickets each day and work to the best of their ability. As frustrating as it is, waiting is the only thing you can do

YUP and I waited patiently but this is the only game I have ever been on that takes this long to respond... Most other games are 2 weeks tops

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Originally Posted by KL597

I know its frustrating but the support team have lives too. They get 1000s of tickets each day and work to the best of their ability. As frustrating as it is, waiting is the only thing you can do

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Ninja kiwi bloons 5 support after 1 ticket and 20 minutes answer.
Castle clash got a working live support.
Coc 4 tickets 4 weeks no answer slowly i think u dont even got a support team.and the help buttons are just there for style*-*

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Originally Posted by boecki

Ninja kiwi bloons 5 support after 1 ticket and 20 minutes answer. FluffyBunny got a working live support.
Coc 4 tickets 4 weeks no answer slowly i think u dont even got a support team.and the help buttons are just there for style*-*

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Don't mention other games... Ninja kiwi are quite a large company, so is the company that made FluffyBunny. SC is quite small compared to other companies and work quite fast compared to the work they get. If you choose to complain, then that's your choice, however it won't speed up the recovery process..

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Originally Posted by KL597

Don't mention other games... Ninja kiwi are quite a large company, so is the company that made FluffyBunny. SC is quite small compared to other companies and work quite fast compared to the work they get. If you choose to complain, then that's your choice, however it won't speed up the recovery process..

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Yea you right all other games got support and coc dont got it

And i get support now or not ?
Sick of waiting. Tell me wich support take this time ?