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Hallo, my Name is Olyvia. i have played hayday until i reached level 31 and at first all of my facebook friend get lost :( secondly, i tried to connect to facebook but it wont be able, it just said "is connecting" but the grey button of facebook icon never dissapear.after that, my HayDay get legh so i uninsttal it, after thet BOOM, my level get back to 1 and sadly i still cant connect to my facebook friend. please help me to pass through this problem. God bless
hallo, i have sent my request to HayDay Supercell support. my ticket number is : #2930491. i would like to ask for administrator if there's some improvement on my case ? thanks :) God bless
You can recover your farm if you have connected to Google+, Facebook.
Follow the steps mentioned in stickys to get it back.
If you did not connect anywhere, alas! you lost your farm
I lost my farm 2 days ago, my farm's level 49 but when i sign in to Facebook and G+ it's back to level 1. Anyone please help me :( I'm really disappointed now :(
Hi,
i am asking on behalf of my friend in hayday
Her tablet just spoilt 1 week ago. Her farm previously is connected only to facebook and not google+.
Now with her new tablet, she never download facebook app and straightaway download and install hayday. She enter the game and under setting, she tapped 'connect to facebook and a message prompt her to confirm. She confirmed and the farm does not change to her existing farm (level 50++) and instead, still the level 3 farm.
Right after she tap connect to facebook, she automatically login to facebook through internet explorer.
From my side: Previously,she was in my friend list, and now she disappeared from that list. I can still see and enter her farm through the neighborhood list though. Just that, there is no display picture of her anymore
Just wonder what is happening and can anyone help to resolve the issue
Thanks in advance, haydayers
I decided to restart my cellphone, when I go ahead and download hay day I think I just log on facebook and I cant play my farm. Please help me
I lost my farm weeks ago and I was level 46 and farm name was SvetJohn. Please help. I spend money on this game. My ticket number is #2738444. Please help
I am connected to facebook before my game was reset sir :( but right now after i uninstall hayday, i cant connect to facebook. It turns blue after i click on facebook icon, not grey which mean it not loading
Is there some suggestion?
I realize that i have sent an incorrect report because i choose report and problem not lost farm, so i resent a new request and got a new ticket number : #3044589
Is there something else i can do ?
thanks for replying
God bless
Facebook is not a reliable anchor to link your farm. It can be used to save game progress and connect with friends to play Hay Day together but does not "store" your farm.
You can remove the HD from your device, sign out of fb, sign back into fb under the SAME account as was originally linked to your farm, reinstall HD, and (while signed into the proper fb account), open HD.
If this is not successful then you'll have to place a Lost Farm ticket with Technical Support by (through the game you DO have available), tap on the cog icon in the upper corner of the gaming screen and following the prompts to the Lost Farm ticket forum. Include all the requested info for BOTH the lost farm AND the one you have available.
https://gamesupport.supercell.net/hc...-lost-my-farm-
Do NOT delete any of the prewritten text as Support requires that device/player information. You'll receive an auto reply with a ticket/case number. Hold onto this.
After that, all you can do is wait...and wait. There is a long line that you'll be waiting in for your turn. Once they reach your ticket, they may contact you if they require more information. Then, you wait some more. I'm afraid that it does take a long time, several weeks or more in many cases.
Once you do get your farm restored, PLEASE take a few minutes out to create a Google+ account (if you don't already have one) and link your farm to that account.
__________________________________________
For those of you who have already received a ticket number, all you can do now is be as patient as you possibly can be as there is nothing more to do except allow Support to do their jobs. You can refer to my post on another thread for additional information that may help in some small way with understanding.
http://forum.supercell.net/showthrea...=1#post1794806
Just wait, Jessie & Wayne ( from Supercell ) help me find out my farm :) even i wait about 2 weeks or more, they found my lovelyfarm :D
If you're already submit a ticket and got reply from any of the Admins they will A.S.A.P give back your account if they find it.
It has now been more than a month since my farm was lost and still no word from anyone. Please help!! I've spent a lot of money on diamonds and it's very frustrating that I am unable to play or get a response from anyone. I've been patient, but a month is a long time not to hear anything back. Thank you.Quote:
Originally Posted by svetjohn
Farm name: SvetJohn
level:46
ticket number: 2738444
I lost my farm more than a month ago and still haven't heard anything!! Please help!! I've spent so much money on this game and hundreds of dollars on Clash of clans and both are gone. This is so frustrating. Supercell seems to have no problem taking my money but when it comes to actually helping its customers they are nowhere to be found.
Farm name: SvetJohn
level: 46
ticket number: 2738444
It has been 3 week since i sent my lost farm report and still not get reply
My farm name : moa
My facebook account : olivia limoa
My facebook email : olivia_moa@yahoo.com
My ticket number :
#2930491
#3044589
(Its my fault to double post since i thaught my email was not being replayed)
Please help me admin / moderator to pass my ticket to support team
Thanks
God bless
There is a common misconception that moderators are Support staff. We're not. We are players, just like you, who volunteer our time to keeping the forums organized and passing along what what we know of how the games work.
There is NO Technical Support presence on this forum so asking for help from administrators isn't going do anything for you. Buying diamonds makes no difference either. Tickets are handled on a first come, first serve basis by SuperCell's Technical Support Team, not forum moderators or the administrators. Finding a lost farm is a complex and very time consuming process so each ticket can take quite some time before they can move onto the next ticket, and there is nothing to do but wait as patiently as you possibly can.
Anyone who has not yet submitted a Technical Support ticket, please do so now. Pull up a farm on the same device that you played the lost farm on. Then follow the instructions in the following link:
https://gamesupport.supercell.net/hc...-lost-my-farm-
For those of you (any anyone reading this thread) who have already submitted a ticket, please do NOT send duplicates as that extends the queue and increases the wait time by putting more tickets into the system. Sadly, the queue is extremely long right now so it can easily take a few weeks before Support contacts you, which is one of the problems that duplicates creates. Way to many folks put in 2-5 tickets over a period of a week or two, which extends the queue drastically. When you get dozens of folks placing new tickets for the same farm daily over a period of weeks, it creates a massive increase in the wait time and, yes, they do get tons of folks who submit tickets daily. Sigh.......
If you've already heard from Support and have given the additional information they requested, then be assured that they ARE currently working on restoring your farm, but for various reasons, some farms are more quickly found than others. Could be due to a unique name or just the luck of the draw, so please, just hang in there.
When you do get your farm restored, please, pleeeeese, link it to a Google+ account (Game Center for Apple devices). The G+/GC links, if broken will reset and you have a excellent chance of keeping your farm from going AWOL again or, if lost anyway, a very good chance of self restoration. Do NOT rely on Facebook. That link is not permanent and will NOT reset if broken due to maintenance, game update, device repair, etc. Your farm will be lost again and you'll be submitting another ticket.
Good morning
I would like to ask
Yesterday, Grace from supercell replay my email and ask about my neighborhood and what device i used to play hayday
Then i replayed
My ticket number is :
#2930491
#3044589
How many days or weeks i will be waiting to get my account revived?
Thanks for the answer
I'm afraid there is no way of knowing. It could be a couple of days or a couple of weeks. There are so many variables involved and there are multiple millions upon millions of farms to sort through to find just one single farm. Each farm is different....some are found quickly while others are quite stubborn and difficult to locate and can take a week or too to finally track down.Quote:
Originally Posted by m0a94
Hopefully, with the additional information you provided to Grace, yours will be one of those to be located quickly.