Clan Wars Status Updates

April 11th, update 2

There is a new bug we've identified with Dark Elixir war bonus. The winning bonus is rounding down to the nearest 500 (400--> 0, 900 --> 500, 1065 --> 1000) and the losing bonus is rounding down to the nearest 100. This only affects DE.

There should be some rounding, but this was NOT intended. We will fix this in the next maintenance.

April 11th

• Phew - maintenance this morning solved the Scouting button problem, although you still may experience some slowness. The first round of wars is almost coming to an end! Wow... we made it =D
• Keep us posted about any issues, in particular if your entire clan is getting stuck in spectator mode. Make sure to check stickies before posting to see if your bug has already been reported. Cheers!
• Base sorting issues were related to the 0 second screen bug as well, so it should be fixed for your next war!
• Keep an eye out for issues as clans finish their current wars and matchmaking picks up again.

And finally, thank you for all your help guys! We couldn't have tracked down and patched up these bugs so quickly without your help! Let's see how this next round of matchmaking goes!

Ya'll are AMAZING

-Steve


April 10th, part 2

Maintenance coming to fix this issue: http://forum.supercell.net/showthrea...aration-Screen

Some clans are getting stuck in the Preparation Day, 0s screen.

We are actively investigating and some stuck clans should now be starting their War Day. We believe this will sort itself out, but we will keep you guys updated as we make progress.

April 10:

Your ideas, our thoughts:

1. Saved base layouts - Yes!!! We hope to add this in the next update, but as always, no promises!
2. Lock in or "save war base" button - We had this in a company playable but ruled it out due to the confusion it caused when we were testing it. We hope to add more distinction between your Village and your War Base in a future update, with the focus of resolving the current difficulty in preparing your war base
3. Showing Donation History - we will not add this. It is not part of the normal clan mode and we feel it is "too hardcore" to be able to track who is donating what. See the next note though
4. Dump Clan Castle Troops - Yes. It will happen, hopefully next update, but no promises yet.
5. Claim an opponent on prep day - Great idea, and we talked about adding it initially. We'll see how your guys' war days goes and what the feedback is then. I would mark this in the "maybe to likely" range of requests.

A note on how ranking is determined for clan war participants v. spectators
It is both intended and quite common that players with a higher TH are left out of a Clan War. The ranking is not based on TH level, it based on trophy count, and then the level of defenses. Check out the following explanation of how matchmaking should work:

1. The first x # of players go to matchmaking depending on their trophy amount and the position in the clan For example, in a 10v10 clan war, if one clan has 14 members, the 10 highest trophied members will be the ones to go to war.
2. Once a match is found, players are sorted on the map from strongest to weakest, in terms of defence power of their base, i.e., defense levels, hero levels, traps, etc.
3. We do not take TH levels into account. Instead, we only use overall strength of all defence elements in player’s village. For example, a TH8 with higher level defenses than a TH9 will be ranked higher than the TH9 in the war map.
4. XP has no bearing on the ranking of your war base on the war map

Updates on common problems and issues

1. Matchmaking and wait times: This should have improved in this morning's maintenance. We are closely monitoring the queue and will make any improvements in the future as needed.
2. "Stronger" players being left out of clan wars, placed in spectator mode: Please read our note above on rankings. This should explain why some players are placed in spectator mode despite having a higher TH. in addition, there may have been some server issues that caused some players to show up as less strong than they are. We are investigating any continued occurrences of this.
3. Unfair/unbalanced matchmaking: We will definitely improve matchmaking going forward to make sure clans are more evenly matched. We started off with the settings being pretty liberal, because we were worried that clans would not be able to find matches initially. This will be constantly improved with every maintenance/update.
4. Entire Clan Stuck in Spectator Mode: Should be fixed with this morning's maintenance, and avoided going forward by NOT PRESSING THE CANCEL button. Please post in our bugs subforum if your ENTIRE CLAN continues to experience this issue. And please note that this is a different issue than individual members being in spectator mode. Inevitably some members will be left out of the war.
5. Individuals showing lower War TH/Base levels than regular in village and in Spectator Mode: This is likely due to server overload issues but we will closely monitor this situation. They will have to sit out this first clan war, but we believe the issue will correct itself in the next war. Please keep us posted as we are closely monitoring this one.
6. Clan Chat Lag: Related to server overload. Should work fine now.
7. Donation Issues: Also related to server overload.
8. Completed CC6 appearing as CC5 in War Base: Also related to server overload, but we are monitoring closely.
9. War Log Button Partially Covers Clan Description Text on iPhone Fixed for the next update
10. Spell Factory Shows too many spells: Example: http://m.imgur.com/LriKAEM - Fortunately this is just a display issue. It counts the troops donate to war base as the amount of spells in the factory in the war base. Funky. Fixed for the next update.

April 9:

The most important note of all We are doing to a maintenance tomorrow morning to add more server capacity and fix some stuck clan states. We'll let you guys know when that will happen.

Note: DO NOT CANCEL MATCHMAKING!!! Matchmaking can take up to 60 minutes. By cancelling matchmaking you will go to the back of the queue, and finding an opponent will take even longer. Keep in mind that you can leave the matchmaking screen, and even log out of the game, while your match is found. You do not need to remain on the matchmaking screen in order to get matched up with another clan.

Another Note: Matchmaking is taking an average of 5-10 minutes ATM

Yet Another Note: Clan Chat issues, general lag, and donation issues are known. We believe they are mainly due to server load, and we are actively working to find a solution.

And Still Yet Another Note: Players have reported multiple instances of the "spectator mode" screen. This should resolve itself and let you return to matchmaking after some time. However, you can speed that process along by having all of your clan members log out of Clash (as in force quit). This should get you out of that screen and ready to go back into matchmaking instead.