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Hello, I'm Co-Leader in a International Clan and I cant access the English Global Clan.
I'm from brazil, and when I configure my language to English I still get the Portuguese Global Chat.
And that is very sad cause I cant help my friends on recruiting new members to our Clan.
Please fix it out.
It's appearing like some racism.
I think there is some confusion. The "Language" button in the game settings was designed for the "Localization" of text in-game.Quote:
Originally Posted by JonatasTeixeira
Global Chat (And local leaderboards) are set for a player the first time they connect to Supercell's servers based on the registered mailing address of the ISP whose IP Address you were using. You can not change Global Chats.
Support will do a ONE TIME change if you installed the game on vacation, have moved, were on an IP address with invalid credentials, etc, but other than that, it is a permanent association.
If that was true I would not be able to access the Chinese Global Chat, or the Turkish, Italian, Germany, and all the others... The only one I cant access is the English one, I can make a print-screen to prove it if necessary...Quote:
Originally Posted by twister
I apologize, there was confusion... on my part. Seems they changed much of what I said back when the Local leaderboards were introduced and twister didn't read the memo. (Local leaderboard changes still require support intervention, but the global chat does not).Quote:
Originally Posted by JonatasTeixeira
You are right, changing language in-game does also change your default chat room among other things.
Do you get an error when you change to the English one, or what exactly are you seeing?
If you go from say Turkish to English is it staying Turkish, or still reverting to Portuguese? Just curious if it is staying the "Last" one, or always going back to what I assume is your Default (Leaderboard)
It always back to Portuguese Global Chat independent of which was the last I got.Quote:
Originally Posted by twister
Thanks, Support was able to recreate your issue and figure out what's going on. Learned a lot today.Quote:
Originally Posted by JonatasTeixeira
There are 12 Languages in-game (English, then 11 others). If you are "Localized" to one of the 11 others, it doesn't let you jump into English. That is by design. Why it lets you go to the other 10 I'm unsure of if that's by design though and they may look at that in the future.
If you want to access the English chat, you will need to change your local leaderboard to an English country or a country not defined by the other 11 choices. Since you're attached to Portugal though, you can't access the English chat.
This is where I got confused about the one-time change Support will do for you, that's for the leaderboards, but in some cases, effects global chat.
How can I change it?Quote:
Originally Posted by twister
Could you change my leaderboard to Ireland or Scotland so?
Quote:
Originally Posted by JonatasTeixeira
Support offers a 1-time change, but you will need to use the in-game reporting to submit a support ticket.Quote:
Originally Posted by JonatasTeixeira
I'm gonna do that so. Thanks Twisted Twister!Quote:
Originally Posted by twister
Done. Do you know more or less how much time does it take to be attended?
I did the support ticket a week or two ago and have yet to get a response. How long must I wait?Quote:
Originally Posted by twister
More importantly, this thread is two months old, why hasn't Supercell fixed the problem if they are aware of it?
It doesn't make sense that the game assigns a Global Chat language based on the in-game language for every language selected EXCEPT English!
Just change it so it behaves the same for English.
Or add in a second button in language settings allowing people to choose what language Global Chat they want, separate from the button allowing them to select their in-game language. This would be the clearest and best option.
As it stands now, like the original poster, I feel discriminated against and my game play hobbled.
As an English-speaker in Hong Hong I am stuck in Chinese chat (even though English is an Official language here too!), so I can't chat with other players when looking for a clan or recruit English-speaking players to my English clan.
i've paid for the game like everyone else, but I'm not getting access to a key feature. I ought to get my money back.
Please fix this! It shouldn't be hard at all to do.
Hey jabalong, my thread was solved. I dont remember how much time did it take... but was about 2 or 3 weeks... But Im happy it was solved, I got my leadership changed for an english region, now I can talk to any global around the world.Quote:
Originally Posted by jabalong
Good to hear.Quote:
Originally Posted by JonatasTeixeira
Clash On!
By the way I used the support site to get it I used the support site, cause using the APP wasnt working very well, throught this site https://gamesupport.supercell.net/ I was attended in 3 days =D
Unfortunately waiting times have dramatically increased due to support getting bombarded with tickets.Quote:
Originally Posted by JonatasTeixeira
Sorry, where on that site you linked to above did you submit your request?Quote:
Originally Posted by JonatasTeixeira
All I see are FAQs and none of them seem to be about this issue.
:confused:
You should submit your ticket using the ingame report an issue feature.Quote:
Originally Posted by jabalong
Did it weeks ago and nothing has happened, not even an acknowledgement. :(Quote:
Originally Posted by shivampaw
You need to create an account there, its a different account of this forum, cause that is the support page, not the forum page, after making an account there you gonna be able to submit a request, but you will need to give them the information that the ingame report engine does, I did it as a first trial, but when I see it was taking too long I entered on my google account and copied the ticket information on the new request I made on the support site.Quote:
Originally Posted by jabalong
Did you get a ticket number?Quote:
Originally Posted by jabalong
I created an account no problem, but I didn't know what to do after that. I don't see anything that says "support" and all I could find are FAQ-type pages, none of which pertains to the issue. Maybe I'm missing the obvious... :confused:Quote:
Originally Posted by JonatasTeixeira
Alright, maybe I'm getting somewhere finally. After submitting a second request, this time Supercell has bothered to reply and given me a ticket number. They give a timeline, but I gather I just wait now.Quote:
Originally Posted by shivampaw
It's funny, they said how busy they are and not to make anymore requests. Well maybe they wouldn't be so busy if they actually fixed the underlying problem, instead of a Band-Aid solution account by account as/when people request.
Yes, now you just need to wait.Quote:
Originally Posted by jabalong
Oh man..finally i've been able to find what i was looking for, for weeks...
I'm portuguese too and i'm having exactly this same issue has you JonatasTeixeira...i've got my interface set (since i started playing CoC) to english, but i've always seen brazilians and portuguese players chatting in there..switching to - say - norsk or spanish (or to any other language for what that matters), the global chat conversation gets filled up with people chatting in those languages..but not when i use English...it always revert me to brazilian/portuguese.
Anyway, tyvm for this valuable thread. I'll be doing exactly the same steps that you did, so to sort my issue out. :)
Good Luck!!!Quote:
Originally Posted by Keeper75
Im sorry for reviving this thread but i couldnt resist after reading what i saw.
Im talking about the Permanent One-Time Change on the Local Leaderboards.
I am being extremely prejudiced by the lack of an English Global Chat due to my IP location being in Brazil, and as the others already said, I have access to chat rooms of all languages available, but the english one.
My situation is very similar to the OP, as I am the Leader of an International Clan that is about to colapse due to inactivity and lack of new recruits.
I already submited a request to Support explaining my situation and my desire to do the one-time change on my Global Chat (or Local Leaderboards to another English Speaking country), but I was simply told the One-Time Change didnt exist and i am supposed to stuck forever with whatever Country's IP my game was installed
I couldnt resist replying after learning about the OP being able to change his Leaderboards to the country he desired, while I was unsucessful after I did.
Now I ask, Twister, if you could help me and what should I do to do the one-time permanent Global Chat/Leaderboards region change? I'm almost begging support.
Thanks
Still no reply from Support. Is the One-Time Change on Leaderboards still available?
Its GB because there might not be that much player in country 2k trophies in top 10 in country
Quote:
Originally Posted by JonatasTeixeira
Hi, everybodyQuote:
Originally Posted by Devikn
I'm living in France and playing in an international clan.
If I select "French", I'll find French-speakers on the Global Chat.
If I select "Spanish", I'll find Spanish-speakers on the Global Chat.
If I select "Italian", I'll find Italian-speakers on the Global Chat.
If I select "Portuguese", I'll find Portuguese-speakers on the Global Chat.
...
If I select "English", I WONT find English-speakers on the Global Chat, only French-speakers.
If it's a bug, please correct it.
If not, please STOP considering there is UK and the Rest of the World. It's a shame.
Must be the day to necro threads